Accomodations Cont.

ACCOMODATIONS CONTINUED

EXTENSIVE INTERNATIONAL BACKGROUND IN RESORT TRAINING, EMPLOYEE RELATIONS AND RECREATION OPERATIONS

PLEASE REQUEST RESUME FOR FULL DETAILS:

HOSPITALITY OPERATIONS- TRAINING AND MARKETING

Professional with degree in Organizational Communication and seven years hospitality operations and training experience in Asian countries. Skilled in providing management training, supervision and motivation. First hand knowledge and expertise in all aspects of Asian culture and business practices. Experienced in program development, marketing and cost effective operations in multi-cultural environments. Strong background in training the trainers.

Key Skills

Motivation & Training Employee Relations Program Development
Multi-cultural Management Sales and Marketing Cost-effective Operations

Career Highlights

Pagoda Language Institute - Pagoda Kangnam, Seoul Korea 1998

Advanced Instructor
Developed customized training tools that result in student evaluations claiming twice the learning.
Consistently ranked in top 10% of group of 80 instructors.
Appear twice a week on national television Educational Broadcasting service.

"NAME OF COMPANY" (90-day assignment)
Hospitality Consultant - Hospitality Promotion & Management 1997

"RESORT", Borneo, Malaysia

Worked closely with General Manager to target new markets for the resort.

Trained and directed 15 Malay and Chinese nationals in the implementation of an all-inclusive activities program to generate more revenue.

Developed training and motivation modules that turned group into team of hospitality professionals.

Collaborated with Human Resources to create new policies and procedures that enabled team to provide better service to guests.

Hosted tour agents and government groups to promote the enhanced property.

Developed promotional materials and worked closely with the Taiwan office and tour agents.

:RESORT NAME", Saipan, U.S.A. 1994-1997

Training Manager

Developed and received approval for 60K budget for innovative training program.

Sourced, hired, coordinated all Japanese, Korean, English classes for staff.

Developed university internship program; recruited six month interns from University of Las Vegas; evaluated and monitored student progress resulting in highly qualified employees at minimal cost.

Created and established classes on Time Management, Culture Shock and Client's First Impressions.

Worked with sales and marketing to provide staff training for upcoming events and functions.

Created and implemented training grid to monitor staff and coordinated 20 monthly training sessions.

Recruited candidates and conducted a monthly 6 hour seminar on the "The Spirit of Hospitality" resulting in significantly improved employee performance.

Employee survey rated program highest ever in performance and staff satisfaction.

Resort Activity Manager

Provided continuous training for rotating international staff of 32 international sport instructors to teach and interact with Asian clientele.

Enhanced sports programs to increase safety, performance and style for five major areas of the resort.

Hosted and created customized programs for groups of visiting guests as well as tour agents.

Participated in both local and overseas trade shows.

Created materials for the overseas offices to promote large events and holidays.

Coordinated 10 highly successful major holiday events.

Managed daily operations with the sports, entertainment and activities department.

Related Positions: 1990-1994

All American Divers

Scuba Instructor

Conducted four day intensive classes in the classroom, pool and ocean to Asian clientele and island residents.

"RESORT NAME", , Guam U.S.A.

Activities Captain

Created, organized and directed activities for guests. Secured Scuba Instructor license.

Hosted nightly events; experienced in using sophisticated sound systems.

Far East Scuba Institute

Dive Master

Lead licensed divers on underwater Scuba adventures; assisted and supervised Scuba instructors teaching classes above and below water.

"COMPANY NAME", , Hong Kong

Marketing Agent

Collaborated with Chinese organization to promote three new sports product lines.

"RESORT NAME", Phuket Thailand

Tennis Supervisor

Managed six tennis instructors and coordinated all activities and lessons.

Added new lessons and events that included basketball and weight training programs for tennis.

"RESORT NAME", Guam, U.S.A.

Sports Instructor

Instructed clientele in windsurfing, sailing and tennis lessons.

"RESORT NAME", Huatulco, Mexico

Gentil Organizer

Conducted introductory sailing courses to club members that included classroom, simulator

and ocean instruction.

Education

B.A., Organizational Communication with minor in Marketing, California State University at Chico, 1991

Lawrenceville Prep School, Lawrenceville, New Jersey, 1986

Continuing Education

Human Resource Management, Washington State University

Total Quality Management, National Quality Academy

The 7 Habits of Highly Effective People, Medallion University jp

A WHOLE LOT OF EXPERIENCE WRAPPED UP IN A FEW YEARS. A TRUE "GO GETTER" WITH THE CREDENTIALS AND "ATTABOYS" TO GO WITH IT.

A Hotel Manager "Parexcellent"!!! (sp. mine)

PLEASE REQUEST RESUME FOR DETAILS:

PROFESSIONAL OBJECTIVE
Full time, growth oriented management position at the property or corporate entry levels, with a service inspired organization devoted to the client and its employees.

PROFESSIONAL EDUCATION
Hotel and Restaurant Management - Northern Arizona University

Honors Student with 3.8 GPA (attended 3 years)

Holiday Inn Worldwide - Guest Services Management

First Concern - Trainer Course

Sales Management

Yield Management and Profit

Maintenance Engineer Training

Food and Beverage Management (EI edition)

General Manager Course - Full Service & Express

Choice Hotels International - Front Office Management

Directing Food and Beverage Operations

Choice 2000 - Reservations and Yield Management

Signature International - Transient Edge Reservations Training

American Hotel/Motel Assoc. -Studying for my CRDE and CFBE accreditation's

QUALIFICATIONS
14 years of industry experience: 9 in management. Includes work within all departments

Skilled in Profit & Loss strategy, Long & Short-term budget planning, Forecasting,

Rate Structuring and Inventory Control.

Strong knowledge of staff recruiting; planning and implementation of training programs and worker performance evaluation for up to 200 employees.

Team player, worker, and motivator, with powerful verbal, and written communication skills.

Ability to design and implement Continuing Guest Satisfaction Programs, guaranteed to increase guest satisfaction and service scores, whether internal or national franchise programs.

Ability to direct the business operations of individual hotels, motels and restaurants, as well as multiple property operations.

Knowledge of: Management Skills; Accounting; Purchasing; Personnel Administration and Cost Controls within the areas of Front Office, Housekeeping, Maintenance and Food and Beverage Operations.

Strong computer literacy, includes installation, and maintenance of software & hardware and
the applications of each. Total familiarity with Multisystems Software. Choice Hotels Systems'

Holiday Inn Worldwide systems, HIRO, HOLIDEX, ENCORE:

Comfortable with Micros and NCR point of sale systems.

CAREER EXPERIENCE

"RESORT NAME" 12/97 - PRSNT.
Multi-Property General Manager
$11 Million Limited Service Properties Project - 183 upscale rooms
"LOCATION"

SUCCESS - NOI up $475,000 for year 1998 compared to 1997
- Occupancy up 28% with park attendance increase of only 8%
- REVPAR up $20.00 and ADR up $10.00
- Employee turnover down 115%
- Advance booking rate 140% better than previous year
- 1998 property payroll of 17% compared to 31% for 1997
- Oversaw Development and Opened Yellowstone Lodge

"RESORT NAME"
SUCCESS - NOI up $475,000 for year 1998 compared to 1997
- Stopped Holiday Inn CQI scoring drop.
- Payroll cut by 50%,
- Food Cost to 32% from 56%

"RESORT NAME" 01/96 - 12/97
Assistant General Manager
151 room Beachside Full Service Resort Property in *********

SUCCESS - Helped achieve NOI of 61% for 1996 and 67% for 1997
- Increased guest rated service scores to highest levels ever
- Directed staff to a PERFECT Guest Services rating on all Holiday Inn inspections
- Rooms Division Employee turnover down 100%

"RESORT NAME" 01/95 - 12/95
Assistant General Manager
143 room Full Service Corporate Property in **********

SUCCESS - Increased Occupancy, ADR and Rooms Revenue
- PERFECT 1000 Guest Service scores on all Choice Quality Assurance Reviews
- Recognition by Charles J. Givens Organization, BMW Motors, and Milliken Industries for Outstanding Service

"RESORT NAME" 01/92 - 01/95
Student Manager
Laboratory Teaching Environment and Full Service Inn located in *********

SUCCESS - Wrote, produced and trained new manuals and procedures for Guest Services, Night Audit and Housekeeping personnel
- Professorial Aid; taught class on relief basis and tutored students

"RESORT NAME" 10/86 - 12/91
Front Office Manager - Floor Manager - Assistant to the Chef
150 room Limited Service Hotel, Restaurant & Retirement Home jointly owned in

SUCCESS - Increased Occupancy, ADR and Rooms Revenue (hotel)
- Reduced employee turnover 60% (hotel)
- Helped in closure downtime training, and launching of new concept food and beverage operation (Jamaica bay)
- Trained host, bussing and wait staff in new operations
- Completed my training in all food and beverage operations

AWARDS AND ACHIEVEMENTS

Southern Arizona Innkeepers Association Scholarship

Deans List for all semesters of university attendance

Who's Who in College 1992, 1993, 1994

USA Today - College Recognition Award 1992 and 1993

Published "Knowledge is Power: A suggested guide to sex education in our country's schools" in National Science Foundation Annual 1992. Published by Chicago Press as a college level text in 1993

"RESORT NAME" 'Your Somebody Special' - Employee of the Year 1991 (western region)
2 Quality Assurance Awards from "RESORT NAME"- 1992 and 1995

Special Recognition Award - Charles J. Givens Association in 1995

Service Standard Award - BMW Motors of America 1995

Copper Letter from Mayor of the City of Tucson - 1990, 1992, 1993, 1995, 1997

2 time candidate for Guest Services Manager of the Year for "RESORT NAME"

AT HOME & AT PLAY

Married 5 years to my college sweetheart...Melanie

New Father!!! Our first baby was born in March (it's a boy!)

Big movie buff and collector of great films and action hits

Spend free time with my wife at the park, on a lake or just lounging around

I'm most relaxed when eating a good meal and reading my newspaper

Nothing bugs me more than being none responsive or slow in that response

I love anything to do with Hotel or Restaurant design. I own piles of blueprints, books, drawings, menus, logos, samples, etc, etc, etc,

Hope to own my own hotel and home someday.

Like to get involved in the community. It's personally fulfilling and a great way to take the hotel and company into a leadership role within the community.

Please feel free to contact members of my current or past staffs. I feel that the best reflection of a managers ability is in the ability of his staff as well as through their thoughts on him as a person and as a manager.

SERVICEis the reason we work in this field. Service is the reason our guests stay with us and return to our hotels time and again. Service is the most important part of the hospitality industry and service is what I know best.

*********** and **** hotels have a very sophisticated program in place to ensure that the service represented by their hotels is the very best. However service goes far beyond just "book smarts". It's goes to the person, the individual and what they each need and deserve in their stay.

In each of my positions, my primary responsibility for the companies I have been with was to ensure the expectations of the guest were not only met, but exceeded. This at times has been a challenge given the requests of guests, the condition of the hotels and the attitudes of some independent owners, but I am pleased to say that I have always succeeded.

I help the staff take pride in their work, whether it is a Guest Services Representative, or a Housekeeper, or a Dishwasher. With training and example setting, a good attitude, good values and sense of self, anything can be done.

Service is not a technique, but a spirit and I think that comes across when people work with me and when the guests encounter us.

In the technical aspect of service I have been the First Concern Trainer for multiple Holiday Inn hotels, developed Continuing Service Programs and set quality control standards. I have made service plans to improve guest relations, and developed employee programs that have made each of the staffs I have had the pleasure of working with all the better and truly shine in service standards.

When you are unfortunate enough to have a problem, how that problem is solved is even more important. I have a policy that ALL guest problems be addressed and resolved beyond the expectations of the guest within 15 minutes of the report. This is essential and quite frankly sometimes it works to your advantage even more than if there had not been a problem.

A strange and fitting analogy that I always use is "if you go to a hotel and have your expectations met, nothing goes wrong, nothing special happens, there really isn't an EXPERIENCE, well that is like kissing your sister Blah. But if you go and have a problem and that problem is resolved above and beyond, well then, the guest has had an EXPERIENCE and they will go back and tell all they're friends how GREAT things turned out." You can actually GAIN guests when you resolve troubles properly, and at the very least, you are assured of not losing the guest above.

We all know that the opposite is true too. For every guest you loose because of a poor stay, poor response to a problem, or a service issue, they will tell ten people and the estimate is that it will double at the least thanks to the advent of the internet.

SERVICE is the key and with me you can be assured that it will be the Number 1 concern of the employees and a source of pride for everyone Including the guests.
SA

CLAIMS TO HAVE WORKED FOR THE "BEST IN THE WORLD" (AND IT APPEARS SO). TERRIFIC INTERNATIONAL EXPERIENCE AND BACKGROUND.
An absolute must see candidate!!

PLEASE REQUEST RESUME FOR DETAILS:

OBJECTIVE: ___________________________________________________________________________

To secure a permanent managerial position with a positive and forward thinking hotel company where I may utilize my talents and experience to achieve STRONG POSITIVE RESULTS.

PERSONAL: ___________________________________________________________________________

Born the 15 June 1973 in Sao Paulo, Brazil.
Swiss and Brazilian nationalities.
Languages: English, Portuguese, Spanish, German and Swiss German.
Single.

EDUCATION:____________________________________ _________________________

1996-1997 INTERNATIONAL HOTEL MANAGEMENT INSTITUTE LUCERNE (IMI)
Certified By Manchester Metropolitan University/England.
Studies In Food and Beverage Management.
Lucerne, Switzerland.

1992-1995 PONTIFICAL CATHOLIC UNIVERSITY MATER ET MAGISTRA
Studies In Business Administration.
Santo Domingo, Dominican Republic.

1988-1992 SAN JUDAS TADEO SCHOOL
Bachelor in Science and Letters.
Santo Domingo, Dominican Republic.

SPECIAL EDUCATION/TRAINING: _____________________________________________________________

1998    SEMAB/DIMA
                                     Certified, “Special Techniques In Food Handling”.
                       Sao Paulo, Brazil.

1996         THE NEW ENGLAND SCHOOL OF ENGLISH
                                               English As a Second Language.
                         Boston (MA), USA.

1995                                      SWISS ARMY
                                            17-Week Military Training.
                                     Communication Troops, Swiss Army.
                                     Buelach, Switzerland.

1994 TECHNOLOGICAL INSTITUTE OF SANTO DOMINGO
A Scientific Leadership To Improve Quality.
Santo Domingo, Dominican Republic.

EXPERIENCE:________________________________________________________________________________

Mar. 1999 - Present "RESORT NAME"
Food and Beverage Director - Opening
Responsible for the opening of the Food and Beverage department with 3 restaurants, 6 bars, and 1discotheque and banquet facilities for 500 Pax, of this new 278 rooms hotel.
Reporting to the General Manager and to the Corporate Office.

Feb. 1999 - Mar. 1999 "RESORT NAME"
Food and Beverage Manager - Opening/Transferred
Responsible for the opening of the Food and Beverage department with 3 restaurants and 3 bars of this new 135 rooms hotel.
Establishing all the Standards and procedures of Allegro in the Food and Beverage department.
Recruitment and Training of 98 Local employees for the Food and Beverage operation.
Main goal of this operation was to put this facility up to Allegro Standards, applying policies and procedures, training of local employees and a three, two and one year budget planning.
Reporting to the General Manager and to the Corporate Office.

May. 1998 - Feb. 1999 "RESORT NAME"Executive Assistant Manager in Charge of Food and Beverage - Transferred
Responsible for assisting the general manager in the overall operation of this 350 room hotel.
Responsible for the operation of the Food and Beverage department which includes four restaurants, four bars and one discotheque.
Primary goal of the Food and Beverage operation was to improve service standards, general training full year program, Staff recruitment, training and management of 150 local staff members.
The objective and challenge of this operation was to create new outlets for local customers. Emphasizing conceptual development, the definition and attainment of objectives on a short and long term basis.
Duties include planning and budgeting, sales and marketing.
Reporting to the General Manager.

Dec. 1997 - May. 1998 "RESORT NAME"
Food & Beverage Manager
Responsible for co-ordination and planning in departments including profitability.
Responsibilities including standards of quality and specifications in all departments and implementing programs for training of 245 local employees.
Policies and procedure standards and quality were established in the Food and Beverage department.
Developing a marketing plan to attract local customers.
Six of Sao Paulo's finest restaurants: "BY NAMES"
Reporting to the General Manager, the owner of the hotel.

Aug. 1997 - Dec. 1997 "RESORT NAME"(EP), Sao Paulo, Brazil
Assistant Food & Beverage Manager - Promoted
Responsible for the overall supervision of the Food and Beverage department, including 12 Food and Beverage outlets.
The banquet department served over 85,000 covers a year.
Reporting to the General Manager in charge of the Food and Beverage department of this 450 room’s hotel.

Jan. 1997 - Jul. 1997 5*HOTEL "RESORT NAME"(Leading Hotel of the World) (EP), Zurich, Switzerland
Six months In-Training
Six months with assignment involving familiarization with all the Food and Beverage departments.
Reporting to the Food and Beverage Manager and to the Human Resources Manager

1991 - 1995 (Catering Company), Santo Domingo, Dom. Rep.
Assistant Food and Beverage Manager
Assisted in the operation, which served lunch for 300 employees of one of the most important insurance company in the Dominican Republic, including special lunches for their top executives and their guests?
Reporting to the Food and Beverage Manager.

SKILLS:___________________________________________________________________________

Bilingual: English and Spanish.
Excellent interpersonal relations and communication skills.
Fast learner and hard worker with very good project management, troubleshooting and problem solving abilities.
Team worker committed to quality.
Environments: DOS, Windows 3.11, Windows 95 and Internet.
Applications: Word Processors ( MS Word and Word Perfect ), Spread Sheets
(MS Excel, Quattro Pro and Lotus).

REFERENCES:

FOOD AND BEVERAGE CANDIDATE WITH
TOTALLY EXEMPLARY BACKGROUND....SEE FOR YOURSELF PLEASE...

Please Request Resume for Details

Address....

    CAREER OBJECTIVE & PROFILE:
    An enthusiastic professional devoted to the aspect of Food &
    Beverage services in a Quality Hotel. A dependable, honest and
    responsible Executive Food & Beverage Professional willing to
    accept challenges and eager to learn. My ultimate goal would be to
    become a General Manager and/or Corporate Top Executive.

    ACCOMPLISHMENT:
    Key results achievements in the areas of quality service,
    performance, budgeting & financial results. Hotel openings &
    remodeling experiences. Management of Operation & Feasibility
    studies. Elaboration of yearly budget and projections. Capable of
    directing as many as 350 employees. Consistent record in
    maintaining low turnover rates and containing F & B cost 15-20%
    below plan while delivering unexcelled quality in Cuisine &
    Service. Scoring unequaled high marks for cleanliness.

[*]HOSPITALITY EXPERIENCE:

[*] Name of Organization, Spain. 05/98 - present

    * Name of Organization .( Venezuela )Senior Food & Beverage
    Director. Opening
    681 Rooms, 5 Restaurants, 4 bars, 28 Meeting Rooms, Room Service &
    Royal Floors.

[*] Name of Resort, Dominican Rep. 02/97 - 05/98

* Name of Resort.(Dominican Rep) ood & Beverage Manager

* Name of Resort.(Margarita Isle) Resident Manager. Opening

* Name of Resort.(Venezuela) Food & Beverage Manager.

[*] Name of Resort S.A. France. 11/93 - 02/97

* Name of Resort.(Dominican Rep) Food & Beverage Manager.

* Name of Resort.(Mexico) Food & Beverage Manager.

* Name of Resort. (USA)Assistant F & B Manager. Opening

* Name of Resort.(Mexico) Assistant Food & Beverage Manager.
Opening

    * Name of Resort.(Bahamas) Opening
    Assistant Food & Beverage Manager.
    Assistant Financial & Administartive Manager
    Food & Beverage Storekeeper Chief.
    #1 Dive Resort in the World. Rodale`s Scuba Diving & Gold List
    Conde Nast Traveler.

[*] Name of Resort CARACAS. 09/93 - 11/93
Chief of Bar / Bartender. 660 persons

    [*] Name of Resort. 1989 - 1992
    Banquets Coordinator. Banquets & Conventions up to 6000 pax.
    [*]Name of Resort de Rang 1988.
    [*]Name of Resort. Waiter 1987.
    [*]Name of Resort Busboy 1986.

[*]

[*]EDUCATION & TRAINEE:

    [*]HOSPITALITY MANAGEMENT 1989 - 1993
    HOTEL SCHOOL OF VENEZUELA
    Sponsored by The Hague Hotel School. Holland.

[*] Name of Resort PUERTO VALLARTA.Mexico 12/98-01/99
Food & Beverage Management Seminar.

[*] Name of Resort USA. 1994
Food & Beverage Assistant Management Trainee. 4 Weeks.

[*] Name of Resort.(Martinique) 09/92 - 11/92
Room Division Management Trainee.

[*] Name of Resort.(Guadaloupe) 06/92 - 09/92.
Food & Beverage Management Trainee.

[*] Name of Resort.(Aruba) 12/91 - 02/92
Food & Beverage Operative & Management Trainee.

[*] Name of Resort.(La Guaira) 09/90 - 04/91
Food & Beverage Operative & Management Trainee.

    [*]SKILLS
    *Multi-lingual,fluent verbal & writen in
    Spanish,English,French,and some of German.
    *Organized & participated in several promotions & gastronomic
    festivals.
    *Involved in the pre-opening organization,opening & operation of
    several hotels throughout the caribbean, Venezuela,Mexico & USA.
    *Recipient of Scholastic Grant for outsanding academic record and
    excellency by the prestigious Grand Marshall of Ayacucho
    Foundation of Venezuela.
    *Computer skills & for several years practical experience in
    computer programming of stock, budget and cost control of Food &
    Beverage Services.
    *Hotel Administration Post Grade Professor. Dominican Rep.
    *Willing to relocate and travel.

E-mail:

FOOD AND BEVERAGE KING...

DID IT HIMSELF...MADE HIS OWN DREAMS COME TRUE AND NOW HE WANTS TO HELP TO MAKE THIS HAPPEN IN HAWAII!!

PLEASE REQUEST RESUME FOR DETAILS:

Summary

An Executive Management Professional with 20 years of successful leadership experience in highly competitive industries. A solid, verifiable track record of producing profits and continually raising standards of quality and customer service.

Skills

Dynamic Customer Service Expert.
Keen Planner with the ability to analyze market data and develop effective business strategies.
Superior Leader who has motivated staffs and teams to perform beyond forecasted goals.
Efficient Organizer, able to manage a variety of tasks simultaneously.
Exceptional Problem Solver who can find 'win-win' solutions.
Excellent Communicator, both verbal and written.
Experienced Administrator, Instructor, and Trainer.
Knowledgeable in a wide variety of computer applications.
Owner of 3 successful restaurants over the past 5 years.

Professional Experience

"COMPANY NAME" 1997-Present
Proprietor/Secretary/Treasurer
A restaurant owner/management partnership, which bought and renovated older restaurants.
Manage day-to-day operations of the business.
Hire, train, evaluate, supervise, and schedule managers and employees.
Create effective marketing strategies designed to generate new revenues.
Developed successful fare and designed menus.
Responsible for inventory control.
Oversees facilities' maintenance.
Responsible for high level of customer satisfaction based on excellent service and quality product.

"COMPANY NAME"
Owner/Operator
Designed attractive bar and patio in appealing setting.
Managed 10 employees.

Professional Experience
"COMPANY NAME"
Owner
Remodeled an existing bar into an authentic Irish Pub.
Increased sales from $550K to $850K in first year.
Managed 30 employees and managers.

"COMPANY NAME" 1992-1998
Owner
Managed day-to-day operations of the business.
Hired, trained, evaluated, supervised, and scheduled 30 employees and managers.
Created effective marketing strategies to grow sales to $1.8 million in year one.
Responsible for inventory control.
Oversees maintenance of 10,800 square foot facility'.
Responsible for high level of customer satisfaction based on excellent service and quality product.
Developed banquet facility, which attracted a variety of organizations as clients as well as generating higher profit margins.

"COMPANY NAME" 1989-1992
Manager
Created an industry pool league to increase weeknight customer traffic and generating additional revenues of $800 an evening.

Education

Associates Degree in Hospitality Restaurant Management
St. Louis Community College at Forest Park

Restaurant Hotel Industry Management
Purdue University

Hotel Restaurant Manangement
College of Boca Raton, Florida

SOME EXCELLENT TRACK RECORD BEHIND THIS CANDIDATE
Food and Beverage track record in some of the finest!!!
Be Certain To Ask For This One...

PLEASE REQUEST RESUME FOR DETAILS:

OBJECTIVE

Management position in the hospitality and food service industries which
will offer continuing opportunity for ongoing challenge and advancement.

HIGHLIGHTS OF QUALIFICATIONS

Over 14 years of proven management experience in virtually all aspects of restaurant and resort operations.
Proven track record in increasing profits through close monitoring and coordination of all operations.
Experienced in cost accounting, inventory management and P&L reporting.
Excellent customer service skills. Increase profits by exceeding the guest’s expectations and close monitoring of all controllables on P&L.
Strong work ethic; accustomed to long hours; willing to “go the extra mile” in any assignment.
Self-directed, well organized and innovative. Attentive to detail and follow through.
Low employee turnover due to increased employee morale and implementing team-building programs.

PROFESSIONAL EXPERIENCE

"RESORT NAME:", Catalina Island, Ca.                                            7/96 - 8/98
Food and Beverage Manager
           Directed all food and beverage activities for this 800-acre resort located on Catalina Island.
             Food and beverage locations included two high volume nightclubs, patio dining, 300 seat
                restaurant, 100-seat diner and catering services for groups from 25 to 750 guests. Hired,
                trained and supervised a staff of 125 employees.
In first full year increased net profit by 25%.
Received “Menu of the Year” award in 1998 from the California Restaurant Assoc..

"RESORT NAME:", , Mesquite, NV.                       4/95 - 7/96
Assistant Food and Beverage Director
                Originally hired to assist resort in specifying demographics for this upscale resort. Promoted
                To Assistant Food and Beverage Director when resort opened. Responsibilities included
                management development, employee retention, daily, weekly and monthly P&L reports and
                implementing new concepts and suggestions by the owner, Merv Griffin. Hired, trained and
                supervised a staff of 150 employees.

"RESORT NAME:", , Utah, Florida, California                              1/93 - 4/95
Area Director
                Originally hired as General Manager for a franchise located in Utah. After one year was
                promoted to Area Director for corporate owned stores in the South Florida area.
                Responsibilities included General Manager development, store inspections and generating a
                weekly P&L statement.

"RESORT NAME:",
General Manager, *********, Provo, UT.                                                    12/89 - 1/95
               Transferred from Hometown Buffet (below) to *******, a new concept restaurant for ******               Inc.. Responsible for concept development, menu design, staffing, training and general
               operations.
When restaurant opened it immediately became #1 store in sales volume.
"RESTAURANT NAME:",
Kitchen Manager, ********, Taylorsville, Layton, UT.
            Managed a kitchen that served 11,000 guests a week. In charge of labor/food cost control, food
              quality, ordering and all other kitchen operations. Supervised a staff of 65 employees.
Selected from among 300 in-house applicants to start up Galaxy Diner.

"RESTAURANT NAME:", , Laguna Beach, Newport Beach, CA.                 2/85 - 4/90
General Manager
               Responsible for 70 employees at this 50s style diner. Management duties included scheduling,
               training, evaluations inventory control and sales analysis. Used Lotus 1-2-3 for accounting
               and operating records. Transferred to ***************** franchisee, in 1988.
Consistently received bonuses based a managing controllable on P&L statement.

STEWART ANDERSON’S BLACK ANGUS, Orange County, CA.              1/80 - 2/85
Server Trainer
               Originally hired as a food server. Transferred to the kitchen in 1983 as souse chef and then
               was promoted to server trainer in 1984. Was in charge of training all new front of the house
               employees when new restaurants were opened. Supervised a training staff of 25 people.

EDUCATION

Pepperdine University
Business Management

TAKE CHARGE G.M. OF CHAIN STORE SITUATION IN SEA FOOD, BAR, RESTAURANT, ETC.

Please Request Resume for Details:

Objective
To become part of a team in the corporate sector of a successful restaurant company, and apply my knowledge in order to improve this company’s goals

Summary of qualifications
During the past 4 years I have been part of the growth of **********, a concept of Company Name. My position in the past 3 years is that of Regional Task     Force Manager. My duties include the following:
* Responsible for the improvement of food cost, labor cost , budgeting, and other    controlables in                  problematic stores
* Directly responding to the Area Director in the developing of action plans for     manager training, unit sales, and budgets for 32 stores in the region.

Professional experience
1996 - 1999 Company Name. Houston,Texas
Regional Task Force Manager
* Responsible for 32 + stores. Function as a regional manager, responding directly to the Area Director. Travel to stores that are nor performing up to company standards and develop action plans with the general managers in order to bring the store to budgeted levels.

1994-1996 Restaurant Name Houston ,Texas
Front Manager/Bar Manager
Responsible for training and development of front staff, and bar staff. Responsible for the implementation of labor cost controls and bar cost controls.

1992-1994 Company Name Baytown, Texas General Manager
* General Manager responsibilities, which included sales marketing plans, labor food and other controllables.

Education
1985 - 1989 Texas A&M University B.S. Agricultural Economics

Languages
Very fluent in Spanish

interests
Golf, Softball, Reading, writing

HOTEL/RESORT MANAGEMENT
European Trained and Disciplined!! Came up the ranks and earned his Commssion!! Real interesting Background...

PLEASE REQUEST RESUME FOR DETAILS:

Objective: To obtain a General Manager position with a progressive company offering security, challenging opportunities and career growth.

Experience:

Oct 1998 "NAME OF COMPANY", Texas
April 1999 General Manager

Dec 1996 "NAME OF RESORT", Dallas, Texas
To Oct 1998 General Manager

Managed all facets of hotel operation. Duties included: public relations with home office and customers, marketing, interviewing prospective employees, supervision and management of approximately 25 staff, training new employees, assisting front desk during busy times, covering all shifts as needed, counting hotel monies, preparing bank deposits and hotel reports, payroll, staff scheduling, and ordering supplies.

Oct 1995 "NAME OF HOTEL", Dallas, Texas
to Nov 1996 Guest Services Representative

Assisted general manager in all facets of hotel operation. Duties included: training employees in the areas of guest services, pbx, answering phones, money handling, checking in and out guests, taking reservations, interacting with housekeeping and security.

Jan 1994 "NAME OF HOTEL", Dallas, Texas,
to July 1995 Assistant Concierge

Assisted guests with luggage and other hotel needs during their stay in the hotel while gaining experience in American culture and use of the English language. Directed guests to special interest sites and restaurants in the Dallas metro area. Translated French/English and English/French for hotel management and sales/catering department. Added to the European ambiance of this French managed hotel chain.

Dec 1993 "NAME OF COMPANY", Albuquerque, NM
to Feb 1994 Front Desk Clerk

Duties included checking in and out guests, taking reservations, answering phones, handling money, interacting with housekeeping. Gained experience in American culture and use of the English language.

August 1993 "NAME OF COMPANY", Denver, CO
to Nov 1993 Concierge

Assisted guests with luggage and other hotel needs during their stay in the hotel. Gained experience with the American culture and the English language. Sold tickets for the airport shuttle service and made guest reservations in area restaurants. Directed guests to special interest sites in the Denver area.

1987 to "NAME OF COMPANY", Paris, France
March 1993 Assistant Concierge

Assisted guests with luggage and other hotel needs during their stay in the hotel and assisted American and English clientele with the French/English language. Directed guests to special interest sites and restaurants in Paris.

1984 to 1987 Grand Hotel de Paris, Paris, France
Assistant General Manager

Scheduled housekeeping and guest services personnel, trained guest services personnel, assisted General Manager in formulating budgets and reports, and analyzed hotel statistics for marketing purposes. Training included answering phones, taking reservations, checking in and out guests, and money handling.

1981 to 1984 Hotel de France, Tours 3700, France
Night auditor & Front Desk Clerk

Duties included counting daily monies, verifying receipts and taking care of wake-up calls. Front Desk duties included checking in and out guests, taking reservations, answering phones, handling money, and interacting with housekeeping.

Education:

1983 to 1985 Faculty of Law of Tours, Tours 3700, France
Graduated

Certificate CAPA
MA in Law(French degree)

1981 to 1983 ALPINE: IHTTI School of Hotel Management
Neuchatel, Switzerland BA (Hotel Diploma)

1977-1980 Ecole St. Margurite, Tours 3700, France
Graduate
Diploma CAP(Accounting)

Duo languages: French, English (Little german).

References: PROVIDED ON REQUEST

FINE MANAGER FOR SERVICE RELATED INDUSTRY. HAS EARNED HIS "STRIPES"

Please Request Resume for Full Details:

EDUCATION
Graduated from Auburn University at Montgomery. Earned a Bachelor of Science degree in Business Administration majoring in Finance. While attending AUM I participated in many business simulations as part of my curriculum and outside of class assignments. I financed my education by working full time and through student loans.

RELATED EXPERIENCE

Position: Manager, "Company Name".

I am responsible for all day to day activities involving the restaurant, its employees, and its customers. I train all employees on company policies and procedures emphasizing the importance of customer service. I manage all liquor and bar supply inventories by establishing reorder points. I work directly with the culinary staff in menu development and implementation. I am responsible for balancing all daily and weekly cash receipts as well as all payroll accounts. I implement promotional ideas to continually keep the environment fresh and inviting to our customers. Ultimately, I have the responsibility of maintaining an extremely high level of customer service.

Result: Streamlined my Customer Service Management abilities, broadened my employee management aptitude and developed excellent inventory and product management skills. Created a large customer base in a highly competitive market. Increased revenue by streamlining bar inventories and instituting firm product controls. Company has grown each year from its inception in 1991 in a market that has a failure rate of 80%.

Position: Assistant Manager, "Company Name".
I was responsible for inside and outside sales for the uniform division. Worked directly with clients in developing their company’s uniform standards and practices and outfitted the clients’ employees based on said needs. In addition, I handled all daily operations including daily financial deposits, inventory control methods and practices, and merchandise bidding. I established pricing scheme for merchandise based on observations of a highly competitive market.

Result: Developed excellent sales techniques -- focusing on the clients’ needs while fulfilling the company’s objectives. Broadened my business operations experience while working directly with all aspects of the business. Sales increased $200,000 and operations became more efficient improving the overall bottom line.

Position: Warehouse Manager, "Company Name". .

I was responsible for inside and outside sales. Worked directly with the client from the point of sale through delivery - finding specific project need, suggesting appropriate products, and handling all delivery and/or shipping requirements as needed by the customer. In addition, I was responsible for all incoming inventory - ensuring its proper in-house distribution, as well as fulfilling all necessary out-bound product requirements.

Result: Developed excellent customer service skills dealing in an extremely time-sensitive environment. Acquired highly effective time management skills while managing many different time sensitive tasks at once. Achieved an efficiently run warehouse and delivery department that went to great lengths to service the customer and keep up with company assets.

COMMUNITY INVOLVEMENT

President of the ******* Association: as President I am responsible for the recruitment of all ********* restaurants to join the association and participate in all fundraising activities. I work directly with the Alabama Sheriffs’ Youth Ranches (our designated charity) in developing fundraising plans and objectives. I have the responsibility of planning and orchestrating the Annual Taste of Montgomery, the largest “Taste” in Alabama. I recruit, manage and delegate to 100 some volunteers, recruit restaurants to participate, and solicit donations from companies and individuals. I developed a new sponsorship program for the Taste of ******** while also introducing a silent auction in the event. Under my tenure, the ********* Restaurant Association greatly exceeds its fundraising goals and has significant increased volunteer and restaurant participation. Currently, I am working to broaden our fundraising efforts by adding an additional fundraising golf tournament in the spring.

Coordinator of the Taste of ********** 1995, 1996, 1997, 1998

COMPUTER EXPERIENCE
I am well versed in all Windows applications to include Microsoft Word, WordPerfect, Lotus, Excel, Microsoft PowerPoint, as well as Publisher. I have a high aptitude for learning computer-related skills.

References available upon request.

GENERAL MANAGER, ROOMS MANAGER, SALES

PLEASE REQUEST RESUME FOR DETAILS:

Objective
To obtain a position to utilize my skills and accomplishments in management.

Work experience

1990 - Present
"HOTEL NAME" Springfield, MO General Manager , Conducted all employee evaluations for over 100 employees. Planned and managed a 2.5 million-dollar budget for a full service hotel. Increased occupancy and rate by 50% after only three months. Received various awards for community involvement. Guest satisfaction our first priority. Took property through a 1.5 million-dollar renovation. Directed eight managers over various departments. Performed weekly department meetings. 1987 - 1990

"HOTEL NAME"
Rooms Division Manager, Expanded the motor coach division for the property Increased the budgeted quota from corporate office by 400%. Implemented training for management on dealing with the motor coach. Sold accommodation's and banquet space. Weekly sales meetings. Outside and inside sales. 1985 - 1987

"HOTEL NAME" Rooms Division Manager Increased room sales by 200 % against budget. Created motor coach department. Weekly staff and sales meetings. Inside and outside sales calls

WELL SEASONED PROPERTY MANAGER

Property Manager

1997- Present "COMPANY NAME". Cleveland Heights, Ohio
Broker
Owner/ fee management specialized in apartment building management
Development, acquisition, and sales for commercial portfolio
Property Management for 308 units, scatter site
Acquisition of 50 homes, redeveloped and sold

Construction Managed 16 unit town house, condo converted and sold units
1987-1997 "COMPANY NAME". Cleveland Heights, Ohio
Broker/ Owner
Specialized in apartment building management/ sales & consulting
Consultant to management of 22 Apartment Buildings and 30k sq. ft retail
Implemented acquisition program for single family, developed, and leased (sold)
Assisted in construction management of the Historic Buckeye Building (5 story Multi- Use gut rehab)
1982-1987 "COMPANY NAME"./ Management Company Cleveland Heights, Ohio
Property Manager/ Sales Associate/ Leasing Agent
Responsible for leasing 420 units, obtaining fee management contracts, commercial listings, Sale & Lease
Maintained a 2% vacancy
Received a first- class education in Real Estate Management, Apartment building Development and Sales from the principals not offered in any university
Additional Work Experience:
1987- Present Board Member (Chairman 1991) HUD Bloc Grant Program, Apartment Renovation Rebate Program, City of **********
1979- 82 Product Engineering Technician, "COMPANY NAME".. West- Allis, WI
Academic Credentials :
A.S.E.E.T. Associate Science Electrical Electronic Engineering Technology
Cuyahoga Community College, 1985 (Graduation Petitioned)
CAM Certified Apartment Manager, National Apartment Association, 1987
State Of Ohio Sales (1983) and Brokers License (1987)
Travel Relocate Excellent References

Details

Desired Job Type: Full Time Location: US

Desired Employment Type: Employee Relocate: HAWAII

Degree: 2 Year Degree Will Travel: Up to 50%

Experience: More than 5 Years Citizen/Security Clearance: No/No

Contact

Company:

Email:

Name:

Phone:

Fax:

Contact Type: Job Seeker

Miscellaneous

Categories: Property Management

Last Change:

PROFESSIONALISM, OUTGOING PERSONALITY, STRONG CUSTOMER RELATIONS AND A LOT OF "WORLDLY" EXPERIENCE FOR HIS YEARS...

Good Solid floor experience and is ready for a Resort experience...

PLEASE REQUEST RESUME FOR FULL DETAILS:

PERSONAL SUMMARY

I am a 21 year old male with a lifetimes worth of experience. I have had eight years of experience working in the: bar/restaurant/nightclub environment. My strengths include professionalism, an outgoing personality, and strong customer relations.

WORK EXPERIENCE

"RESTAURANT NAME" (1991-1996)
MCHENRY, ILLINOIS, USA

* My duties included waiting on tables, taking phone orders, bar backing, and setting up
banquet facilities.

MCHENRY AREA YOUTH COMMISSION (1992-1996 SUMMER AND WINTER SESSIONS)
MCHENRY, ILLINOIS, USA

* I was responsible for creating, organizing, and implementing youth oriented programs.

(1995-1996)
"RESTAURANT NAME"
* Duties included were waiting on tables, bar backing, customer service.

"RESTAURANT NAME" (SUMMER OF 1996)

* Bartender in a fast paced nightclub, knowledge of drinks, quick wit, and up to the minute improvisational skills.

"COMPANY NAME"
* Job involved traveling across the USA and MEXICO.
* As a staff supervisor I was responsible for overseeing sales contracts.
* Talent scout for modeling and music industry.

"RESTAURANT NAME" (SUMMER OF 1997)
MALLORCA, BALEARIC ISLANDS, SPAIN

* Bartending in a fast paced nightclub.
* BGM NIGHTCLUB claims to be the largest nightclub in Europe.

"RESTAURANT NAME" (AUGUST OF 1997-AUGUST OF 1998)

* Assistant manager duties included: training staff for all positions in nightclub, interviewing, hiring, and organization of a staff of 40 to 45 employees. Duties also included organizing entertainment and special events on a weekly basis.
* Bartender for a nightclub that included five separate bars.
* Bartender for the sports tavern also.
* Security for both establishments.

"RESTAURANT NAME" (NOVEMBER OF 1998-PRESENT)

* Head Barrista, duties include making and serving drinks, handling financial transactions, taking phone orders.

EDUCATION

MCHENRY EAST CAMPUS HIGH SCHOOL
GENERAL STUDIES
1992-1996

BASIC KNOWLEDGE OF THE FRENCH LANGUAGE

ASSOCIATIONS

Northwest Illinois Operation Snowball (1992-1997)

* Volunteer staff member
* Team leader
* Teams course facilitator
* Advisor

HOBBIES

* Martial arts
* Weightlifting
* Rock climbing
* Traveling

REFERENCES

FOOD AND BEVERAGE CANDIDATE WITH TOTALLY EXEMPLARY BACKGROUND....SEE FOR YOURSELF PLEASE...