SERVICES OFFERED

Multimedia Presentations, Multi-platform Technical Software/Hardware Documentation and WWW Information and Content Development:
Custom-designed information products, presentations and procedures for novice through advanced decision-makers and users.

· Technical writing, editing, indexing, manual updates and revisions
· Analog-to-digital, streaming video and still image file conversions
· Pre- and post-production, offline digital video services.
· Batch-text formatting and image conversions (MS Word or Frame to HTML and/or Adobe Acrobat)
· Style guides, documentation plans, graphics preparation (diagrams, charts, schedules, CAD, data modeling)
· Project coordination and management
· Corporate web site content development and format conversions
· Content migration planning and mapping
· Online help authoring
· Foreign language translation and localization services
· Internet/intranet/extranet web page/site re-design, restructuring
· Electronic commerce components
· Training materials, trade show demos and courseware development
· QuickTime movies, QTVR virtual reality productions
· Logo and banner animations

Can work as a W-2 onsite or offsite employee or as a W-9/1099 vendor/contractor/consultant.  Can travel.

    BUSINESS TYPE I manage and operate a multimedia, web content and computer software documentation services bureau in Kailua, Oahu, Hawaii after 17 years working out of Palo Alto, California.

    EXPECTED TASKS Converting notes, text, images, voice and audio clips, or video clips into usable formats for presentations on the web, in print, for database searches and in short QuickTime movies.  We help Intranet and extranet operators, plus tourism vacancy sellers and are open to any suggestions as to other mutually agreeable possibilities.

    WORK EXPERIENCE Corporate staff and mostly team consultant roles on a wide range of software, hardware, and consumer electronics product development and introduction projects.  I have participated both as an engineering team member and as a documentation expert.  I have worked in software marketing and engineering/development units, technical support, and in the operations departments of many Fortune 100 and major NASDAQ listed companies.  I have also worked for NASA and the Office of Naval Research.

    PRIMARY ROLE We test, troubleshoot, verify, break down and simplify complex information into understandable language - both in US English and for foreign language translations (localization) for our clients.  Our work often helps our clients to better understand and manage the flow of internal company technical information.  We do this by identifying and intelligently linking all of our client's relevant, designated computer-bound resources and references.  We plan, convert or deconstruct, if need be, edit, pre-produce, modify, re-order, polish, link and present various kinds of marketing, engineering and administrative information.

     SECONDARY ROLES We assess troublesome situations and recommend cost-effective, reliable strategies and solutions.  We plan, create and modify presentations, documents, specifications and reports, create cutting edge documentary / corporate product demonstrations, video training pieces, trade show demo loops, and unique creations.  We do the *little things* to assure successful, timely deliverables.  We also link data and knowledge bases to users and their interfaces through instructions, descriptions, and communications tools.  We also provide telecommuting guidance and training enabling human resources to fully participate from offsite locations.  Our alliances and partnerships with web professionals enable us to also provide attractive, reliable, modular web sites and their backbones.

CLIENTS AND
EMPLOYERS

1998 Multimedia Coordinator
Organization Name: SLICE: ISLLC/Office of Naval Research Project,
Honolulu, Hawaii (San Diego, CA HQ)
Troubleshot and helped to install multi-platform streaming video applications.  Produced view graphs for high-level presentations.
Digital stills and video, Photoshop, PCMCIA, PCAnywhere, Margi and Dazzle video cards, MS PowerPoint, Window98, Solaris environment.

1998   Information & Publications Manager
Organization Name:, Inc., Kailua, Hawaii (Sunnyvale, CA HQ)
Managed, planned, wrote, edited and produced user, training and reference documentation for NT/Visual FoxPro/intranet telephony billing and management products.  Used Visual AccessAbility, FoxPro, FrameMaker, MS Word, Visio, RoboHELP/WinHELP environment.

1998   Senior Documentation Consultant
  Organization Name:, Web Site Engineering, Cupertino, California
Researched and wrote technical specifications document for three IBM electronic commerce PC ordering modules, prepared style guide, trouble shot Adobe Acrobat PDF file conversion methods.  Microsoft Word, CGI, DCE, PCOrder, Acrobat 3.01 environment.

1997-98   Senior Documentation Consultant
  Organization:, Inc., Engineering Documentation Services, San Jose,                                         California
Edited data warehouse product User Guide, extended glossary, prepared style guide, trouble shot Adobe Acrobat PDF file conversion methods.  FrameMaker 5 and 5.5, Acrobat 3 and 3.01 environment.

1997   Senior Documentation Consultant
  Organization Name:, Inc., San Jose, California
Researched and recommended templates and styles for new Style Guide and Documentation Plan. Converted and revised Roam Free User Guide.  Used Adobe FrameMaker, MS Word, Netscape.

1997   Senior Documentation Consultant
  Organization Name:, SunService Hardware Support Services,       Mountain View, California
Approved pre-sales checklists triggering installation of $3.5M Cray Research/Sun server.  Reviewed and recommended changes and notes for intranet-based approval  process and its publication.  Used CDE, JavaStation, Applix, PostScript, screen capture and diagram drawing tools.

1997   Senior Documentation Consultant
  Organization:., Internet Support Services, Redwood City, California
Researched, converted &  delivered hundreds of formatted final FrameMaker files to HTML pages for OnDemand intranet, internet and extranet product.  Used Quadralay WebWorks, MS FrontPage, Netscape Gold 3.01, FrameMaker 5.  Windows95/WindowsNT environment.  Supervised one junior writer.

1997   Senior Documentation Consultant
  Organization:., Engineering Documentation Services, San Jose, Ca.
Researched, wrote & delivered draft of Clear Logistics Depot Repair User Guide chapter.  Used Windows MS Word7, FrameMaker 5 for Windows and various screen capture and diagram drawing tools.

1997   Senior Documentation Consultant
  Organization Name:, Internet Support Services, Mountain View,                                               California
Researched, wrote & delivered topic presentation plan and 4-day schedule for SunService intranet, internet and extranet customer support services presented by Sun WWW support staff to variety of current and new customers.  HTML web page deliverables.

1997   Senior Documentation Consultant
  Organization Name:, Financial Support Services, Mountain View,                                                California
Researched and wrote user guide for internal Oracle financial database integration system using HTML, FrameMaker and HiJaak.

1996   Senior Documentation Consultant
  Organization Name:, Electronic Commerce Support, Redwood Shores,                                     California
Researched and wrote user documentation for newly developing electronic commerce system using Quadralay WebPublisher & FrameMaker.

1995-96   Senior Documentation Consultant
  Organization Name:., Santa Clara, California
Edited, wrote and delivered documentation for Finance, Engineering, Accounting and Sales, reengineered product tracking system.  Developed Reference & User Guide into Help.  Custom financial mgmt. system residing on Windows PCs from Oracle, Sequent, Cullinet databases.  Production tools:  MS Word6, RoboHELP, FrameMaker, MS Imager, Paintbrush, CorelDraw, ftp, Netscape/Lotus Notes/Internet connections.

1994-95   Senior Documentation Consultant
  Organization Name:., San Jose, CA
Designed, programmed, tested & delivered console operator online help system.  Converted User Guide and Console Operator's Manual into Help.  Custom PG&E-type energy mgmt. system residing on X Windows DECstation.  Production tools: X Windows OSF/1 HyperHelp, RoboHELP, FrameMaker, MS Word for Windows, Paintbrush, CorelDraw, tftp.  Connectivity: PC X Windows.

1993-94   Senior Documentation Consultant
  Organization Name:., Cherry Hill, New Jersey
Designed, wrote and edited client/server online help system for re-engineered SQL data warehouse database.  Produced: User Guide, Installation & Maintenance Guide, Training Guide and online Help.  Internal Business Decision System product using MS Windows, MS Access, SAS, Sybase, Paradox, FoxPro, Lotus Datalens, EXCEL SQL module, Sun SPARCserver, MVS, T1, LAN Server 3.0 and DDCS/2.  Production tools: Word for Windows, PowerPoint, Doc-to-Help, RoboHELP, HiJaak.  Connectivity:  Token ring TCP/IP.  Audience: Loan administration experts, MIS administrators, upper executives and other mortgage service managers.

1993   Contract Technical Writer
  Organization Name: Palo Alto, CA
Wrote and edited VPT Installation Guide.  Internal pricing product using PS+, OS/2, MVS, LAN Server 3.0 and DDCS/2.  BookMaster and Script.  Connectivity: TCP/IP, VM PWSCS, SNA, and SAA.  Audience:  System administrators.

1993   Contract Technical Writer
  Organization Name:, San Jose, CA
Wrote and edited Novell NetWare Distributed Storage Manager User, Installation, and Reference Guide.  Client-server product for a multi-platform environment: SunOS, AIX, OS/2, MS Windows, Macintosh, DOS and NetWare 3.11.  BookMaster and Script.  Connectivity: TCP/IP, VM PWSCS, SNA, and SAA.  Audience: System administrators.

1992   Contract Technical Writer
  Organization Name:, Palo Alto, CA
Edited and wrote CUSP Buttons Agents User Guide, MDI Programmer and Reference Manual and coordinated SPARCstation-Unix-GlobalView documentation lab.  GVX, Unix, X Windows, OpenLook, OSF/1 Motif environment.

1991-92   Lead Technical Writer
  Organization Name:
Wrote multi-platform developer's User Guide.  C, C++, MPW, ResEdit, Sade, MS Windows, Unix, Motif, X Windows, MS Word, MacDraw, FreeHand, DoDot, Capture environment.

1991   Contract Technical Writer
  Organization Name: Santa Clara, CA
Revised and wrote system administration documentation for high-level Unix and MS Windows networking tools.
Macintosh, Photoshop, DoDot, Sun SPARCstation environment.

1990   Contract Editor
  Organization Name:, San Jose, CA
Edited Unix X Windows User's Guide.  WordPerfect and Macintosh environment.

1990   Contract Technical Writer
  Organization Name:, Inc., IS & T Systems Architecture, Cupertino, CA
Revised and wrote documentation for worldwide multi-platform transaction processing system.  Used CASE tools, SilverRun data models, fiber optic networks, Kerberos authentication.

1986-90   Science Writer and Editor
  Organization Name:, Palo Alto, CA
Wrote original free-lance articles on new scientific developments in the energy and public utilities field for Newsletters and Executive Report.

1990   Contract Copy Writer
  Organization Name:, Inc., Employee Communications, Palo Alto, CA
Researched and wrote articles for worldwide internal employee news magazine.

1990   Contract Technical Writer
  Organization Name:, Campbell, CA
Rewrote Intel 82385/80286 Controller hardware manual for OEM distributor.  Wrote marketing literature for Tandem maintenance programs.  Created graphics for HP software manual.

1989-90   Contract Science Copy Writer
  Organization Name:, Palo Alto, CA
Researched and wrote articles and designed newsletters.

1989   Contract Technical Writer
  Organization Name:, San Jose, CA
Researched and wrote glossary for video/audio product.  Macintosh and MS Word environment.

1988-89   Documentation Consultant
  Organization Name:, Milpitas, CA
Wrote, edited and developed text/graphics for internal ECO Data Control/Analyst/Coordinator procedures.
Cullinet, Unix, MS Word, SuperPaint, MacDraw, RedRyder environment.

1988   Documentation Consultant
  Organization Name:, Pleasanton, CA
Wrote, edited and developed text/graphics for Informix internal inventory tracking system User Guide.  3B2, Unix, troff, MS DOS, SuperPaint, TIFF3, RedRyder environment.

1988   Marketing Communication Consultant
  Organization Name:, Santa Clara, CA
Prepared Strategic Plan for Communication/Design Group.  Set up Mac II workstations for publications, video, slide and art departments.  Responsible for budget, space-planning, personnel, promotions, sales strategies, teamwork and innovation.  Macintosh environment.

1988   Contract Marketing Copy Writer
  Organization Name:., Cupertino, CA
Wrote original data sheets for LaserWriter II product line.  Emphasized marketing pitch, features, benefits, and technical specifications.

1987   Documentation Consultant
  Organization Name:, Cupertino, CA
Tech writer for HP3000 Update/Revision of System Utilities Reference Manual - RISC upgrade.  HP150, WordStar, TDP, CML environment.

1987   Documentation Consultant
  Organization Name:
 Man-Vehicle Systems Research Facility, Moffett Field, CA
Wrote MIL-STD specifications for experimental Aircraft Collision Avoidance System. FORTRAN 77 and C code, custom avionics software, hardware and data links.  SEL, VAX, VMS, EDT, EVE, RUNOFF and Macintosh, Super Paint, MS Word environment.

1986-87   Marketing Communication Consultant
  Organization Name: Campbell, CA
Produced, co-wrote, and co-directed video loop for Las Vegas Consumer Electronics Trade Show, wrote marketing copy, photographed product, edited manual, promoted and sold product.  MS Word, Macintosh, MacDraw, MacPaint environment.

1985   Contract Technical Writer
  Organization Name: Test Generation Facility, Palo Alto, CA
Wrote and edited an array of technical specifications plus User Guide for new CAD Simulator/Tester intermediate Format Translator, Waveform Display and Editor with AI-Expert modules.  Sun3, Macintosh, Unix, EMACS, troff, nroff, MacPaint environment.

1985   Contract Technical Writer
 Organization Name:, R & D Data Communications, Milpitas, CA
Wrote and edited User Guide, System Manager's Guide, Installation Guide and Maintenance Guide for a RJE telecommunication system linking four computer systems: DEC VAX, APOLLO, Data General Eclipse, MV-AOS, Unix, EMACS, EVE, VMS environment.  Built product on ISO 7-layer datacom model.

1984-85   Senior Technical Writer
  Organization Name:, Sunnyvale, CA
Edited Controller and Subsystem installation/user manuals for IBM and Apple II micro computers.  Supervised illustration and publication process.  Targeted users were advanced to intermediate level.  WordStar environment.

1984   Contract Technical Writer
  Organization Name:, Santa Clara, CA
Wrote and edited copy, proofed illustrations for PBX-LAN systems.  IBM 3279 Script, GML, XEDIT environment.

1983-84   Contract Technical Writer
  Organization Name:., San Jose, CA
Edited four Business Basic Manuals:  Programmer's Guide, Utilities Manual, Executive Programs, and Reference Card.  Revised and tested new additions to software package.  Interfaced with engineers, programmers and management.  Advanced users.

1982-83   Operations/Technical Support Specialist
  Organization Name:, Palo Alto, CA
Operated 3033/3081 Mainframes with multiple controllers and high-speed modems.  SNA, bisync, async regional and world- wide data communications network.  Trained and wrote procedures.  Edited systemwide online major hardware and software manual.
GML, XEDIT and Script in a VM, CMS, XEDIT environment.

1979   Administrative Systems Analyst
  Organization Name:, San Francisco, CA
Liaison between PDP 11 Mini-Computer and the Properties Dept.  Modified and maintained custom Application program.  Tracked, audited and timed system-wide real estate acquisitions, architectural drawings, maintenance and construction projects, plus energy savings plans.

1977   Research Director
  Organization Name: - ABC, Inc., San Francisco, CA
Liaison duties: online sales and audience-polling application program/KGO staff and customers.  Documented sales positions for top management and outside clients.  Manned engineering boards, produced shows and screened calls during strike.

1976   Programmer Analyst Intern
  Organization Name: (now Chevron Cos.)
 Supply & Distribution/Operations Research, San Francisco, CA
Summer position in Computer Services Dept.  Wrote program modules and documentation.  PL-1, RPG, and IBM JCL.  IBM 370 Mainframe environment.

1974-75   Administrative Analyst
  Organization Name:., Oakland, CA (a Transamerica acquisition)
Sr. Reliability Analyst.  Maintenance and Engineering Dept.  Audited sub-contractors' overhaul reports and internal logs.  Charted and forecast key breakdowns.  Introduced math and statistical procedures.  Monitored 3 fleets of jet-airliners.  Supervised two.
Market Research Analyst.  Massaged numbers.  Documented financial and traffic data for pricing, statistical studies and CAB hearings.

1970-71   Teaching Assistant - Computer Programming Languages
  Organization Name:, Oakland, CA
Programming assistant instructor in FORTRAN IV and COBOL, concurrent with studies.

EDUCATION

A.M. Communication, 1981, Stanford University.  (Academic Fellowship)
Masters program in Filmmaking and Broadcast Production.
Additional doctoral level study in Theatrical Direction, Dance and Acting.  (Comedy thesis remaining.)

B.S. Business Administration, 1978, University of California, Berkeley.  (Academic Scholarship)
Emphases on Marketing and Applied Economics.
Computer Science and Interdisciplinary Science ‘minors

ACTIVITIES

  Senior Member - Society for Technical Communication, Silicon Valley Chapter
  Member - U.C. Berkeley Business Alumni Association
  Member - Stanford University Alumni Association
  Member - St. Mary's College High School Alumni Assn., Berkeley, CA
  Member - The HTML Writers Guild
  Past Managing Editor - Black Thoughts U.C. Berkeley Campus Newspaper
  Intercollegiate Frosh Football - Undefeated Team (Cal's last!)
  Volunteer Officer - Stanford Macintosh Users Group (emeritus)
  Volunteer Live-in Counselor - Autistic Handicaps, Berkeley, CA
  Volunteer Phone Counselor - YWCA Rape Crisis Center, Palo Alto, CA
  Volunteer Fund raising & Public Relations Radio Spot Copy Writer - California Conservation Corps
  Volunteer - Plugged In Community Computer Center, East Palo Alto
  Volunteer Platelet Donor - Stanford Apheresis Blood Center (last 8 years)
  Free-lance student - African and Afro-Cuban percussion
  Free-lance student - Classical and flamenco guitar

PERSONAL

Born and raised in Southern and Northern California.
· Mixed ethnic and racial heritage:  Cherokee, European (English, Irish, French, Swiss, Portuguese) & African (north and west), plus my brother is half Chinese.
· Three-sport athlete (football, basketball, track & field).  Ten athletic letters.
· Championships and honors in 3 sports: team and individual.
· Medaled in State High School Track & Field Meet: junior year.
· Earned all of college expenses through scholarships, grants and loans plus varied concurrent employment.
· Multiple national scholastic testings in 98th percentile (in English).

AVAILABLE EQUIPMENT / SOFTWARE / COMMUNICATIONS

  Sony 20- and 17-inch multiscan monitors
  Sony Hi8 camcorders (2)
  Sony DSC-F1 digital still camera
  Timbuktu Pro (remote login software and peer-to-peer PC to Mac connection)
  PCAnywhere (TCP/IP master-to-client PC connectivity)
  Video teleconferencing software with live whiteboard
  ISDN connectivity, FTP site
  Media 100le Vincent board - digital video offline editor
  Scanner, 30-bit color, OCR software
  Speech synthesis and voice recognition
  Nisus Writer, WorldScript, Unicode (foreign language translation bases)
  FrameMaker, MS Word, Quark Express
  Translation software for many languages
  NetObjects Fusion, Symantec Visual Page, Claris HomePage
  DeBabelizer, Quadralay WebWorks
  NetMedic Pro
  Specular 3D Web Workshop, Adobe Acrobat
  Photoshop, Painter, PageMaker
  JDK 1.2, Visual Cafe Pro, MS Visual InterDev Toolkit
  Microsoft Universal Developer Subscription Kit (all Microsoft developer software and language       kits)
  PageMill, SiteMill
  Visio Technical, RoboHELP/WinHELP developer's kit, TurboCAD 2D/3D
  MetaTools KPT Tools, Bryce 3D, Jag II, Hash 3D Animation
  Alien Skin Eye Candy, Stylist, Adobe Streamline
  Fractal Poser, Adobe Dimensions
  Specular Infini-D, Color It!, Macromedia FreeHand
  Macromedia Director, Studio Effects
  Adobe After Effects
  Macromedia Sound Edit 16, Deck II

Available upon request.
 Information  We have a great variety of communications gear and software that enables me to easily stay in constant contact with my clients, work group team members and subject matter experts.
· We use faxes, e-mail, telephoning, snail mail, e-telephone conference calls (PhoneFree, NetMeeting), live chat, live whiteboard, our own ftp site, live desktop video teleconferencing and remote logins directly to my clients' computers to exercise and access their software and personnel seamlessly.  Kinko's locally, nationally and internationally has high-end video- teleconferencing services if that particular need arises.
· We can significantly cut client costs normally associated with supporting in-house, onsite contracting and consulting.  There is no need to provide a cubicle, PC or workstation, licensed software, or telecommunications connectivity.  MIS/helpdesk support and face to face meeting times are decreased.
· Telecommuting is a great solution for innovative, deadline-oriented, cost-conscious managers and work groups and it also reduces freeway traffic!  Our commitment to excellence and practicality assures first class, on time tech writing, online help, data communications/networking, offline digital video editing, QuickTime movie clips, or a variety of competent web work for your projects.
· I am here in Hawaii after being recruited to undertake an interdisciplinary doctoral program in video kiosk technology at the University of Hawaii, Manoa - emphasizing genealogies and job banks for young people.  This program allows and encourages offsite telecommuting.

See also: url
 

PLEASE REQUEST RESUME FOR DETAILS:

Dear Sirs or Madam:

My resume is attached for your confidential review.  I have 28 years
experience in data processing on all ranges of IBM hardware, from Mainframes
to PC's and on to AS/400's, using COBOL and CICS and RPG..   I would welcome the opportunity to speak to you about either permanent or contracting positions.

I have extensive expertise in Windows 95/98, NT 4.0 networking, SQL,
Backoffice, Exchange Server, Access, IBM 3090, COBOL, CICS, IDMS, RPG 400,
and COBOL 400.  I have experience with a variety of PC, Mid-range and
Mainframe based software products.

SUMMARY:
Mr. "Doe" is a data processing professional with over 27 years of experience.
He has comprehensive hardware knowledge on IBM mainframes, IBM midrange
systems, extensive personal computer knowledge and NT4.0 Networking. Mr.
"Doe" has proven abilities in effective systems design and implementation.

SKILLS:
LANGUAGES
COBOL                    (23 YEARS)
RPG 400                  (10 YEARS)
BASIC                     (10 YEARS)
RPG III                    (5 YEARS)
MF-COBOL              (3 YEARS)
VISUAL BASIC     (2 YEARS)
SQL                      (1 YEAR)

DATABASES
MS/ACCESS              (4 YEARS)
SQL SERVER       (1 YEAR)
ORACLE/SQL       (1 YEAR)
IDMS                     (1 YEAR)

SOFTWARE
JCL                       (15 YEARS)
VSAM                      (10 YEARS)
CICS                      (10 YEARS)
TSO                       (4 YEARS)
MS/WINDOWS        (7 YEARS)*
PANVALET               (3 YEARS)
LIBRARIAN              (4 YEARS)
XPEDITER/TSO     (1 YEAR)
INTERTEST              (1 YEAR)
MS/OUTLOOK       (2 YEARS)
MAPICS           (1 YEAR)
ODBC                     (1 YEAR)

PACKAGES
MS/OFFICE              (4 YEARS)
MS/PROJECT       (1 YEARS)*

APPLICATIONS
INVENTORY            (15 YEARS)
ACCOUNTING       (10 YEARS)
BILLING                  (10 YEARS)

HARDWARE
IBM S/36, S/38           (8 YEARS)
IBM 360/370              (8 YEARS)
IBM 43XX                 (8 YEARS)
IBM AS400                (5 YEARS)
DEC VAX                  (1 YEAR)

OPERATING SYSTEMS
MS/DOS                   (12 YEARS)
MVS                          (6 YEARS)
OS/400                    (5 YEARS)
WINDOWS '95      (2 YEARS)
WINDOWS NT       (2 YEARS)
DOS/VSE                 (2 YEARS)*
VMS                      (1 YEAR)
UNIX                     (1 YEAR)

TECHNICAL SUPPORT
LANTASIC                (5 YEARS)
NETBIOS                  (4 YEARS)
ETHERNET              (3 YEARS)
INTERNET               (2 YEARS)
INTRANET               (2 YEARS)
SPX/IPX                  (2 YEARS)
TCP/IP                       (1 YEAR)
SMS                      (1 YEAR)
SNA                      (1 YEAR)
FTP                      (1 YEAR)
EDI                      ( 1YEAR)

RETAIL               (6 YEARS)
HUMAN RES        (3 YEARS)
PAYROLL          (2 YEARS)

EXPERIENCE:
"COMPANY NAME" - Boulder, Colorado
Senior Consultant, January 1, 1999 - Present

* Consulting at numerous companies around the USA, in a senior level
capacity on MVS/XA, and OS/390.
* Problem definition and solution on all levels of hardware, from
client/server through 3090.
* Worked in a middleware environment with Sybase products on gateways and
MVS mainframes.
* Coded transport program for MVS with multiple client/server SQL targets.

SHORT TERM CONTRACTS,  FT LAUDERDALE AND ORLANDO, Florida.
Senior Consultant, September 1, 1998 - December 31, 1998
* Consulting at various companies in a senior level position as
Programmer/Analyst using CICS/COBOL in an MVS environment.
* Working to convert banks to process online credit card transactions.
* Coded modifications to CICS transactions and batch programs to process
various banking clients in an MVS environment.
* Ported MVS CICS COBOL to AS/400 Cobol, both batch and online programs.
MVS JCL was converted to AS/400 CL programs.

"COMPANY NAME",  Melbourne, Florida. For "COMPANY NAME"
Senior Consultant, December 10, 1997 - August 28, 1998
* Consulting at "COMPANY NAME" in a senior level position as
Programmer/Analyst.
* Assisted in development of Warehouse Management System on IBM 3090.
* Coded modifications to CICS transactions and batch programs to intercept
additions, changes and deletes to IDMS database for transfer to remote WMS
for Oracle update.
* Developed Host to Remote interface design over WAN to Malaysian product
distribution center.
* Developed Remote to Host interface design over WAN to MVS for 3090 IDMS
database update and synchronization.
* Aided in planning of data manipulation techniques between MVS and WMS.
* Applied patches and new programs to WMS on UNIX host.
* Unit tested host interfaces between MVS and UNIX.
* Verified data value matrix(s) for WMS installation.
* Verified Oracle database updates from remote host via SQLPLUS on UNIX
host.

"COMPANY NAME"
Senior Consultant, September 1996 - October 1997
* Worked in support of corporate personal computer users and AS/400 with
MAPICS/XA.
* MS-SQL 6.5 Administrator on NT 4.0 network.
* Replaced two Novell Servers with Microsoft NT 4.0 network, using Microsoft
BackOffice, Exchange, MS-SQL server 6.5, and direct Internet connection.
* Installed customer service system to better handle consumer
calls/questions on NT Network, using Microsoft Access, Visual Basic and
MS-SQL Server 6.5.
* Converted 50 personal computers on Novell to NT 4.0 workstation,
installing Microsoft Office 97 on each PC.
* Upgraded AS/400 to RISC based system.
* Designed, coded and implemented credit processing system on AS/400.

"COMPANY NAME"
Owner, May 1990 - May 1996
* Designed, coded and implemented numerous software systems on multiple
platforms, including DOS, WINDOWS, WINDOWS NT SERVER/WORKSTATION, LANTASTIC,
NOVELL, using MICROFOCUS COBOL, RPG, MICROSOFT ACCESS, VISUAL BASIC, and 4GL
databases.  Responsibility for operations of entire facility, including
sales and service of new and existing accounts within the Northern Indiana
area, supervision of employees, payroll, budgetary accountability, product
ordering, and marketing strategies.
* Designed, coded and implemented Payroll/Personnel system in MICROFOCUS
COBOL using VSAM file structure.
* Designed, coded and implemented an inventory/tracking/accountability
system for the Wire Die industry in 4GL Dataflex.  Total code surpassed
500,000 lines and allowed for networking via LANTASTIC and NOVELL.
* Set procedures in place, applying skills in neutralizing potentially
damaging situations and developing strategies to improve account
satisfaction levels.
* Utilized 4GL database to design, code and implement internal POS system to
track inventories, customer accounts, order entry and invoicing.
* Annual sales volume increased from $300,000 the first year, to $2,000,000
within a five-year period.

"COMPANY NAME"
Senior Programmer Analyst, March 1988 - May 1990
* Responsible for interfacing personal computers to 3090 IBM Mainframe in
various projects under MVS using COBOL and CICS.
* Design and code programs using COBOL, VSAM, COPICS and DL1 database.
* Coded and implemented interface between PC and CICS to download data
interactively for bar code system in remote facilities.

"COMPANY NAME"
August 1977 - March 1988

Senior Programmer/Analyst (1981-1988)
* Responsibility for operations of entire department, with staffing of 26
employees.
* Supervised OSV computer system conversion from System 3/15D to Digital
Microvax II.
* Supervised conversion from in-house cost & estimating system to outside
services.
* Decreased departmental budget by 10% while increasing services 18%.
* Researched and implemented Novell network with 25 workstations.
* Primarily responsible for introduction personal computer technology to
both companies.
* Responsible for design and implementation of new systems while maintaining
current systems using CICS/VS, ICCF under DOS/VSE
* Designed and implemented automated Time and Attendance system using
magnetic time cards and badge readers.
* Supervised design and implementation of Cost & Estimating system, using
CICS/VS.
* Supervised conversion of RPG II programs to DOS/VSE COBOL.
* Designed and implemented Personnel/Payroll on-line reporting system.
* Interfaced manufacturing equipment with mainframe computer.
* Implemented PC based energy management control system throughout the
facility.
* Designed and implemented order entry/billing system with proper inventory
control system using COBOL and CICS.

Programmer 1977-1981
* Assisted in new computer installation with conversion from 360/40.
* Maintained existing computer systems using COBOL, CICS and CCP
* Coded new programs and systems.

MILITARY SERVICE:

United States Air Force, February 1968 - February 1972.
USAF Intelligence Specialist stationed at Hickam AFB, Honolulu, Hawaii,
performing tactical and strategic intelligence tasks, honorably discharged
2/22/74.

EDUCATION:

Devry Institute of Technology, graduated 1975 AS Electronics Technology
University of Hawaii, 1969-1971
Graduate Bishop Luers High School, 1967
Indiana Institute of Technology, 1992, Business Law and Psychology

HAWAII CAREERS

___________________________________________________________________________________
 

To: Hiring Authority

From: Geri Gallagher

Re: Systems Administrator

Date: June 3. 1999

Please request resume for contact information...
 

This Systems Administrator has solid technical credentials and varied experience. He also has great interpersonal and communication skills.
 

Employment

"Company Name:" - Technical Analyst assigned to multiple client projects -

Feb. 1998 - Present
 

"Company Name:" - Systems Administrator

Support over 20 NT servers, 40 NetWare 3x/4x servers

Maintain Exchange and Citrix WinFrame servers

Manage daily, weekly and monthly backups and restores through ARCserve for NT

Assist Helpdesk with call resolution and support all remote locations

Maintain and troubleshoot WINS implementation

Research emerging technologies including Z.E.N. Works and NDS for NT
 

"Company Name:" - Cross Training / NT support

Cross training on router basics using Cisco products

Supporting test lab with day-to-day NT issues

"Company Name:" - Consultant

Consulted company on Y2K issues with NetWare servers

Upgraded NetWare servers to accomplish Y2K compliance

Diagnosed several configuration problems that led to network degradation

Advised company of different configurations that would lead to increased throughput
 

"Company Name:" - Year 2000 Project

Install IntraNetWare Servers and configured with BindView NetInventory and ARCserve for remote sites. Integrate IntraNetWare servers into NT environment through Gateway Services for NetWare.

Configure NT servers with WINS and DHCP.

Test all NT/Novell servers and Workstation/Windows95 clients for Year 2000 compliance

"Company Name:" - Exchange/Outlook 97 project

Coordinate Outlook rollout to 3000 workstations with multiple profiles on many. Instruct remote sites on installation and configuration of client software. Created technical documentation for project. Assisted staff with day to day operations.

"Company Name:" - Systems Engineer - Nov. 1996 - Feb. 1998

Maintained all computer/printer hardware for Corporate HQ offices. Supported users on both NT and Windows 3x/95 configurations. Provided support for large client's IS department. Reported directly to I.S. manager weekly with status of all current issues.
 

Performed Novell administration including backups and upgrades. Coordinated efforts with remote IS department in Cincinnati. Provided user support for entire office including secretaries and attorneys. Reported directly to office manager.
 

"Company Name:" - I.S. Supervisor - January 1995 - Nov. 1996

Supported mixed Novell 3 and 4 networks with 20-30 servers including several NT 3.51 and 4.0 servers and approximately 300 mixed clients. Designed and implemented better strategies for day to day operations. Trained I.S. personnel on NetWare, NT, Windows 95 and numerous suites. Configured classrooms with Internet connections using assigned IP addresses. Enhanced and optimized batch and push installations.
 

Technical Experience
 

Microsoft Expertise: MCSE, MCP + Internet

Microsoft Dos, Windows 3x, Windows 95, Windows 98, Windows NT 3.51 and Windows NT 4

Upgrades, Installations and configuration of NT Server/Workstation 4/3.51, Windows 95/98 and Windows 3x

Knowledge of both single and multiple domain environments

Experience in configuration of DHCP, RAS and WINS

Internet Explorer 3 and 4, MS Office 4.3, 95 and 97

Some experience with Exchange 5.5 and an excellent understanding of Outlook clients
 

Novell Expertise: MCNE (Integrating Windows NT), CNE IntraNetWare and CNE 3

Design of NetWare networks with consideration of replication and synchronization

Excellent knowledge of NDS, Experience in both single and multiple tree environments

Upgrades, Installation and configuration of NetWare 3.x and 4x Servers

Some basic experience with GroupWise and ManageWise

Maintenance and troubleshooting on both servers and clients (NETX, VLM and Client32)

Knowledgeable on NDS Manager, NDS for NT, Z.E.N. Works and NetWare Administrator
 

Hardware Expertise/Other:

A+, Compaq, Dell, Hewlett Packard, IBM and Toshiba Authorized, Gateway, Clone/generic

Technical Documentation

Ethernet, limited Token Ring, Good understanding of protocols and OSI model

Basic HTML, FrontPage and publishing as well as Netscape Navigator and Communicator

Experience with McAfee, Cheyenne, Backup Exec, Symantec and BindView NETinventory

Experience with Compaq SmartStart, Experience with numerous RAID configurations

Knowledgeable on Cisco products as well as other WAN equipment
 

Education and Personal

University of North Texas 1989-1993, Major-Criminal Justice / Minor-Computer Science

UTD (Begin Fall 99) Major - Public Relations, Minors - Management & Computer Science

United States Naval Reserves 1991-1998, Surface Sonar Technician - Honorable Discharge

Other Memberships: PADI Divemaster and Theta Chi Fraternity

Page 2 hawaii@hawaiicareers.com
 
 

PLEASE REQUEST RESUME FOR DETAILS:

Objectives

I am skilled in a variety of operating systems, MS Office, and LAN/WAN etc.  With a very successful career to date, seeking a new and exciting challenge.  Combining a wealth of experience gained from manufacturing, retail and the service areas, with strong sales and marketing skills, I have very highly developed communication skills which make me well suited to customer-facing, and management roles. I am looking to develop my company, Boston Developments, into a project resoursces company in 1999.

IT skills  & experience

Customer facing, team leadership, resource/project management, technical sales
PC Hardware: Compaq servers, IBM RS6000, Dell, IBM, Compaq, Hewlett Packard and compatibles, Complete hardware assembly, upgrades
Networking/Comms: UTP, Ethernet, 3 Com, Bay,
Operating systems:  Win 3.11, Win 95, Win NT 3.51/4 Novell 3.12, TCP/IP, Exchange
Applications: MS Office Professional (all platforms), MS Project, Netscape, Explorer
Training: MS Office, one-to-one or small groups - 1YRS EXP
Additional: Apple Macintosh, HTML programming, MS Access development

Accomplishments

1. Completed IBM training course in LANs/WANs achieving highest class combined theory and practical mark of 92%.

2. Began selling PCs in Sevenoaks in September 1993 achieving year-one turnover of £325,000.  Beat £50K monthly target in September 1994.  Grew the company to 5 outlets and £1.8M.

3. Created an extremely successful radio advertising campaign in 1993/1994 that increased sales threefold.

4. On-the-road selling sportswear I succeeded in beating all targets set, relating to volume and opening of new accounts in various markets, beating all previous company records.  I began with 50 accounts and left over 250 in territory.

5. Procured recording contract for a group who achieved some success in UK and Far East.

Employment history

July 1998 - Jan 1999  Organization           Project Manager/Team Leader

Head of the Boston Desktop Upgrades team upgrading their clients Organization News 2000 & 3000 terminals to NT4 and the latest Millennium Compliant applications. I have undergone a Organization training course and am now a qualified Reuters engineer. My work includes project planning, scheduling, monitoring and reporting to the technical head of the UKI division. I am responsible for a team of eight engineers upgrading and installing NT4 and Organization apps on machines within private banks and finance institutions throughout Central London.

May 1998 - Information Systems Group             Project Manager
Running two separate projects for the Music Alliance (Organization). Tasks include Y2K audit and analysis as well as a new domain/security implementation company wide. Role involves some hands-on NT Server/Exchange Server as well as full day to day organisation.

March 1998 - May 1998 Organization                          Y2K Audit Team Leader
Large scale Y2K audit project for Merrill Lynch at sites throughout the City plus several major European cities and Johannesburg.  Running a team of nine technical auditors working on a total of 6000 PCs.  Reporting to the Project Manager my responsibilities are to organise the team members, liaise with the Computeraid project team (Co-ordinators, Soft Auditors, Merrill Lynch management etc.) Additionally, I am responsible for producing targets and monitoring daily performance.

January 1998 - March 1998       Business Systems Group    NT Rollout Team Leader
Running a small team of six engineers implementing an NT4 rollout for Organization at sites in both England and Scotland.  Full responsibilities include LAN/WAN connectivity, organisation of six-man team to install 17 Compaq servers and over 500 clients.  NT4/95/Exchange/Outlook.

July 1997 - December 1997       Organization                Hardware/Software Engineer
Providing both hardware and software support on a number of sites in the South East, including Proctor & Gamble, Kimberly-Clark, Legal & General dealing with Compaq, Toshiba, Hewlett Packard, MS Win NT4, NT3.51, Win 95, Novell 3.11/3.12/4.11, Lotus Notes, MS Mail, MS Office etc.

August 1996 - July 1997             Organization                           NT Rollout Engineer
Working on prestigious IBM contracts for companies including NatWest (Windows NT 3.51 Roll-Out) and Boots (LAN and EPOS).  Responsibility for install teams & site auditing.

September 1993 - August 1996     Organization                 Sales Director
Committed to manufacture, supply and installation of desktop, portable computer solutions and LANs to small and medium sized companies from five outlets in the South East.  My responsibilities included sales and marketing in both the retail and corporate divisions, negotiating with clients at boardroom level and managing installation and support.

April 1990 - September 1993      Organization     Sales & Marketing Manager
Responsible for marketing and sales for the busy Bromley superstore computer supplier.  Reporting to the Marketing Director and the MD, my main areas of responsibility including increasing sales to corporate customers from Bromley, managing the company’s Europe-wide database and implementing sales and marketing initiatives throughout the group.  I set-up training seminars for branch managers and senior sales staff throughout the group.

Education

1979 - 1982   Birmingham University
  Degree: BSc Hons - Science of Resources

1972 - 1979 Bexley & Erith Technical High School, Bexley, Kent
  A'  Levels: Geography, Geology, History
  Eight O’levels including Maths and English Language
 
 

Name:

Internet, computer mainframes, peripherals, interfaces, networks, data processors/operating systems, digital imaging equipment as both a  field and in-house engineer.

Extensive management experience to include sales/marketing, product support, customer and employee relations, administrative and logistic operations.

Effective and productive field service district manager.

Over 12 years formal training in computer science and applications.

Developed broad self-taught skills of a high-end MAC Power User expert.

Numerous customer relation awards for quality service delivery.

Analytically potent...loves to develop and implement programs using well developed research and planning skills.

ORACLE DATABASE CONSULTANT/DEVELOPER

Looking for a challenging technical opportunity in an Oracle database management system used in a UNIX environment for a leading edge progressive company.

Oracle database consultant

Oracle Production DBA/Developer

FOCUS DBA/PL1 Programmer

1040 Hours + of Oracle training classes, Three (3) master of Oracle Certificates, MA Economics Univ. Texas, BS Mathematics, Univ. Texas

Established options for new project designs, analysed database structures and programs to derermine the cause of errors and obtain their resolution.  Migrations of database from older versions of both hardware and software, Porting of applications to Oracle environments from other databases, Beta testing of new Oracle products.

DATABASE ADMINISTRATION: Have to see it to believe it.

APPLICATION SUPPORT:   Ditto..

ASK FOR SPECIFIC LARGE-SCALE PROJECTS...

And that's just for starters...By all means, ask for this mans resume...                             bn

· President’s List	· 1992 Cheveron Scholarship
· Dean’s list	· 1992 – 1993 ACM Officer of the Year
· 1992 Anderson Consulting Outstanding Junior	· Graduated with honors: Magna Cum Laude

· Visual C++, Pascal, Modula-2, C, Visual Basic, LISP	· Technical Writing
· HTML, CGI, Forms	· SQL, OLAP
· UNIX, Windows 95/NT, Developer Studio

Name of Company, Client Division, Software Engineer 11/96 – Present

Designed and developed (Visual C++) a client data analysis and planning product used by NOC retail customers to plan merchandise price, space, and assortment strategies.

Developed and tested (Visual Basic 4.0) an OLAP tool used by NOC customers in Europe.

Performed "solution environment certification" testing to verify interoperability of NOC ODBC driver, PowerBuilder, Visual Basic, and Teradata for NOC Teradata customers.

Reorganized the department’s WWW server resulting in easier access to department information.

Created UNIX tools (UNIX shell scripts) for automating server administration, reducing server maintenance time.

Developed scripts using an in-house scripting tool to automate test suites, assisting the development of a database server project.

Developed UNIX shell scripts, DOS batch files, and extensive documentation to reduce the effort involved in setting up and configuring a demonstration environment for the department’s messaging products.

· Active member of NOC’s Diversity Team (1996): Coordinated "Children’s Day" at NOC	· ACM Events Coordinator (1992 – 1993)
· Association for Computing Machinery Publicity Officer (1990 – 1991)	· Philosophy club president (1993 – 1994)
· Special Olympics Gymnastics coach (1989 – 1994)	· Residence Hall Student Community Services Rep. (1989 – 1990 )

Right now is responsible for 60 PC's ranging from everyday jobs like creating new users and printers to upgrading servers and PC's to include database programming and maintainance.  Maintained Mail (DB6), Install Lotus Fax Server, Formal training Win NT, Migrated all data from NetWare 3.11  to NT 4.0, Designed new office cabling and had choice of equipment, Backup and Archiving, Instructed new operating systems to employees, All major soft/hard ware upgrades on server and client side, Wrote accounting and payroll packages w/ FoxPro 2.6 in multiuser enviornment.

An all around, good for all seasons, System Administrator currently in Saudi who is looking to come to Hawaii.  Good solid unbroken career path dedicated to the task with good track record. Can set up, administer, maintain and upgrade.                   CG

Proven performer in the implementation of automated systems in a complex environment using broad  functional knowledge and systems experience. A real teamer with a conceptual viewpoint.  Material requirments planning and configuration control expert.

    Ability to develop systemic or process solutions to complex business issues.

    Design and Implementation of decision support systems.

    Strong business knowledge in manufacturing and production control

    Experienced in developing and conducting training for end users.

    Strong background in requirements gathering and interpretation.

    Experienced in data warehouse implementation.

Team leader for an enterprise-wide MRP II system implementation project, which realized a $4 million in annual savings through the application of reengineering techniques.

Successfully implemented an Oracle client server based data warehouse.

Provided in-house training to over 200 users on manufacturing management systems and the data warehouse.

Current team leader for ERP software evaluation and selection for a new factory installation.

Planning migration from legacy systems to new software packages.

Developing functional and conversion specifications to support system migration.

Direct programming staff by writing functional specifications and testing newly developed and revised code. CI

Provide system support for manufacturing, inventory, and financial systems.

HE CAN WRITE HIS OWN TICKET AND WORK ANYPLACE HE WANTS...SO HE CHOSE HAWAII...SMART!!! TAKE ADVANTAGE OF THIS ONE IN A MILLION...
 

CERTIFICATIONS

Microsoft^® Certified Product Specialist February 1998

Implementing and Supporting Microsoft^® Windows^® NT™ Server 4.0

Implementing and Supporting Microsoft^® Windows^® NT™ Workstation 4.0

Implementing and Supporting Microsoft^® Windows^® NT™ Server 4.0 in the Enterprise

Implementing and Supporting Microsoft^® Internet Information Server 3.0 and Microsoft® Index Server 1.1

Microsoft^® Networking Essentials

Internetworking with Microsoft^® TCP/IP on Microsoft^® Windows NT™ 4.0

TECHNICAL SKILLS

TCP/IP Network Management including DHCP/WINS/DNS and SNMP design

Knowledge and experience with Microsoft^® BackOffice product line to include Exchange, SMS, IIS 4.0 and all features of Windows NT

Experienced Windows NT and Microsoft^® Exchange Architecture

Knowledge and experience with RAS, Dial-Up Networking, ISDN, BRI/PRI Lines and managing corporate Internet accounts

Experience and knowledge with the hardware of Compaq, Dell and IBM servers

Experience with developing and implementing backup and security plans

Experience and knowledge of the configuration of 3COM and CISCO routers

Problem resolution management, resource allocation and customer support systems

WORK EXPERIENCE

Company Name:

Systems Administrator January 1998 – June 1998

Senior Network Engineer July 1998 – Present

Aided in design, implementation and management of a state of the art 4 million dollar OSPF Frame Relay network

Primary interface to World Class carriers dealing with our OSPF Frame Relay network and BGP4 Internet presence

Aided in design, implementation and management of a Layer 3 switched LAN

Responsible for all protocol management including TCP/IP, IPX/SPX and NetBEUI

Responsible for configuration and management of all 3COM hubs, switches and internal routers

Responsible for Network management, including design, planning and monitoring

Responsible for the configuration, management and monitoring of 20 NT servers

Supervised team of four in implementation of SMS, HPOpenView, Exchange and Transcend
 
 

Company Name:

Managed problem resolution strategies, resource allocation and customer satisfaction for strategic corporate accounts

Troubleshot connectivity issues with clients using TCP/IP, NetBEUI, routers. ISDN lines and Remote Access Servers

Managed over 100 support calls per week to resolution at a 95% success rate

Provided back-up and protocol technical support for NOS – Windows 3.1, Windows 95, Windows NT 4.0 and Netware clients and servers

Troubleshot integration problems between different Network Operating Systems and RDBMS platforms

Wrote technical documents concerning communications and database issues for corporate website

Provided support for database maintenance, including statistical analysis, loading and backup

PERSONAL PROFILE

People oriented; able to work well with individuals; team player

Effective communicator, with excellent verbal and written skills

Fast learner with wide range of practical skills

Exceptionally responsible, diligent and thorough

Thrive on challenging tasks in any setting

Bachelor of Science Resource Conservation

REFERENCES

Available on request

---

LARGE SCALE INFORMATION SYSTEMS MANAGER

Over 12 years of dedication to the IBM environment in maintainance and enhancment. Senior Level

Resume - Please request it for details:

Technical Qualifications Profile
 

Hardware	IBM 3790 and 3741 MVS Mainframe, IBM PC Compatibles
Software	COBOL, CICS Cobol/ADAPREP/VSAM, ADAPREP, Natural2, Prefetch, REXX SPF/ISPF, TSO SPF/ISPF, DYL 280, Dialog Manager, CA-7, CA-11, Endeavor, File-Aid, Panvalet, OS JCL, Microsoft Word, Excel, MicroFocus Cobol and Windows. Extensive use of debugging tools
	Xpeditor and Intertest Batch
Education	A.A. in Data processing, Highline Community College, October 1982

Summary of Qualifications

Over 12 years of experience in the IBM environment, mainly in a maintenance and enhancement role for various agencies within the Washington State Government environment. His duties required him to conduct meetings with application users and involved him in end-user training. Senior level programmer/analyst who is extremely proficient in CICS Command Level Cobol (using Adaprep), batch Cobol processing (using Adaprep and Prefetch) and Natural 2/Adabas. He has proven to be a valuable resource on several technical teams.

Recent Project Experience

...... State Department of Personnel - Human Resource Information Systems Division

Payroll Employee Contribution System

Designed and coded new Cobol programs and JCL.

Designed and implemented modifications to existing Cobol programs and JCL.

Set up testing environments, which included writing REXX, ISPF Dialog panels, and ISPF Macros.

Responsible for analyzing problems that arose from the system testing, coming up with feasible solutions and implementing those solutions.

Endeavor package was used for program and JCL movement.

Department of Labor & Industries

Medical Insurance Payment System (MIPS),

Designed and developed programs or program changes as defined by the customers of MIPS.

Interfaced with the customers to clarify needs and translated those needs into programming specifications.

Coded and implemented those specifications.

Assisted in the conversion of MIPS from exclusive use of VSAM files to partial use of ADABAS files within the main L & I system (LINIIS) using ADAPREP within the on-line CICS and batch Cobol programs.

Assisted in the conversion of MIPS from the DIS environment to the Vanilla environment.

Senior Technical Consultant for the Information Services Staff, Labor & Industries

Consulted with L&I staff regarding the technical capabilities and the uses of various software products, including but not restricted to CICS Cobol, Cobol, JCL, DYL280, Dialog Manager, Adaprep, CLISTS, Endeavor, CA-7 and Ca-11.

Abend Lead for Information Services

Duties included fixing abends, generating service requests for long term solutions to abends, implementing the long term solutions, determining performance enhancements, receiving upper management buy-off on the enhancements and implementing the enhancements.

Responsible for the schedule of the Callback programmers and overseeing their performance.

Employer Accounting System

Duties included analyzing probems and designing and coding program fixes and enhancements to CICS Command Level Cobol, batch Cobol, Dyl280 program and MVS JCL.

Assisted Information Center customers design and develop small database systems on their Pcs.

Assisted the Data Reporting Section with the development and maintenance of CICS Command Level Cobol programs, Realia Cobol programs.

Maintenance

Worked in maintenance mode for production support on Employer Accounts System and performed callback duties.

Software included TSO SPF/ISPF, COBOL, CICS, VSAM, DYL-280, JCL, Clists, Dialog Manager, File-Aid and Panvalet.

Debugging tools used were Intertest and XPF Cobol.

Employment History
 

10/95-Present	Senior Analyst/Programmer	please request resume for details...
05/90-09/95	Computer Technical Specialist 2	Department of Labor & Industries,
06/88-05/90	Computer Analyst Programmer 4	Department of Ecology,
04/85-06/88	Computer Analyst Programmer 3	Department of Labor & Industries,

rn

---

BROAD, BROAD RANGE OF ABILITIES AS APPLICATION, T/S AND MANAGER

Another you have got to see it to believe it!!!

Name Witheld to preserve confidentiality. Please request resume for details

Objective To obtain employment that would allow me to grow both personally as well as professionally.

Employment 12/98 - Professional NBA Team Technical Specialist

§ Handled Full NT roll out of over 300+ machines § Provided both hardware as well as software upgrades § Trouble shot problems arising from upgrades § Provided technical advice regarding upgrades and deployment § Set all permissions as well as security for client machines § Handled several high priority task concurrently

9/98 - 12/98 Name of Company and location: Technical Contractor

§ Implementation of Y2K Product § Provided end user support for new product § Set permissions for users based on user login § Managed ELDB to add permissions to database based on user access level § Schedule and organize pushes and installs of software to clients via Microsoft System Management Server

5/98 - 9/98 Name of Company and location: Network Engineer

§ IBM business partner that provided service contracts to small to medium sized companies § Maintain and Install of LAN, WAN Windows systems § NT integration with IBM Mainframe systems § Provided all technical needs to 200 + customers on premises § Provided technical consultations to clients § Performed routine maintenance of hardware software for clients and management of their networks.

7/97 - 5/98 Major Software Developer Technical Support Engineer

§ Answer station for Microsoft Windows 95 and Internet Explorer technical support queue. Provided phone support for Windows 95 and Internet Explorer issues including all programs included with Windows 95 (Service release or Retail) and Internet Explorer. Software included with IE would be applications such as Net Meeting, Outlook Express, Front Page Express and any other program installed with the full version of the browser install. § Additional Responsibilities § Microsoft Team Windows NT4.0 Server Instructor § Microsoft Team Windows NT4.0 Workstation Instructor § SRG (secondary response group) level 2 support technician § MIT (mentor-in-training) program as per Microsoft definition § Member of Windows 98 instructor team

3/95 - 6/97Name of Company and Location:Sales Manager

§ Conducted training and mentoring through out sales cycle § Worked with medium to large customer’s which included several fortune 500 companies § Worked Directly with sales people and customers to design and implement technical solutions § Gave on site demonstrations of products and there capabilities § Company was Solution provider for many large software and hardware companies § Traveled to office’s all over the US And Canada to Conduct training § Worked with high level executives at many fortune 500 companies § Maintained a very high level of customer service § Supervised in excess of 20 persons

Software Windows 95, Windows 98, OSR2, Windows 3.x, PLUS!, DOS 6.22

Windows NT 3.51, NT 4.0 (both server and workstation), Windows 2000

Internet Explorer 2.x through 5.0, Net Meeting, Internet Mail & News, Outlook Express

Front Page Express, Personal Web Server, Peer Web Server

Office 95, 97 and 2000 (includes Excel, Access, Binder, Power Point, Word, Schedule.

Outlook 98, Win95 Exchange client, Windows NT Exchange client

Internet Information Server 3.0 and 4.0, Systems Management Server 1.2, Proxy Server 2.0

Exchange Server 5.0+, SQL Server 6.5, Index Server, Transact Server, News Server

Net Show Server, OS/400, IBM UNIX, HP UNIX, SCO UNIX, Cisco, IBM and Bay networks
 
 

Hardware Extensive knowledge of PC repair and upgrading including building/repairing/upgrading PC's

Jet Direct interfaces and other LAN print station devices

Hobs, concentrators, switches, routers and other LAN/MAN/WAN packet switching devices

Knowledge of cable types UTP/STP, 10b2, 10b5, FDDI etc.
 
 

Protocols IPX/SPX, TCP/IP, LDAP, NNTP, SMTP, IMAP, POP3, OSPF, RIP, DAV, SMB, NCP

DFS, NFS, ARP/RARP, DHCP, DNS, FINGER, FTP, NBT, SNMP, PPP, PPTP, SAP, TELNET

Credentials Microsoft Worldwide Training primary response group support for Windows 95

Microsoft Worldwide Training Windows 95 components, OSR2, PLUS!, Internet

Microsoft Worldwide Training Internet Explorer 4.0, Net meeting, FrontPage Express and Outlook

Microsoft Worldwide Training DirectX 5.0

Microsoft Worldwide training installing and configuring Windows NT 4.0 server in a heterogeneous LAN

Microsoft Certified Product Specialist

Microsoft Certified Professional

Microsoft Certified Systems Engineer

Microsoft SQL 6.5 Certified

Windows NT 4.0 Server Certified

Windows NT 4.0 Workstation Certified

Windows NT 4.0 Enterprise Server Certified

Networking Essentials Certified

TCP/IP Certified
 
 

Education 1989 -1991 University of California at Los Angeles Los Angeles, California

1991-1993 University of Oregon Eugene. Oregon

B.A Business Administration Degree University of Oregon

References available upon request

---

MIS MANAGER/TECH SUPPORT

Started MIS Dept. in 1994, Started Microsoft Windows in 1995, Computer training once a week.

Troubleshooter: Windows 95 and Office 95, Lotus C, Mail, Hardware and Software.

Supported: 100 end users across the country and Europe.

Setup Corporate Partners in their homes to dial into company router, Daily backups of company network.

Installed LAN, WAN, at a manufacturing site in Texas and Colorado, Ethernet Hub install, TCP/IP

Seven years experience in communication installation and repair, support, project management and supervision. National Emergency Medical Technician (Advanced), Numerous seminars on installation, cabling, fiber, repair and management.

COMMUNICATIONS TECHNICIAN: Installation, maintenance and repair of residential and commercial phone systems. Sales of related equipment and services.

Romania...Coordinator Student Programs, University Sibiu, Romania-University of Missouri joint project.  Developed first student career center development program to include program marketing and promotions, company recruitment, student education and counseling.

U.S. Peace Corps; Business Development Project, eastern Europe.  Served as Business Training Advisor.  Planned and financed several business education programs, conferences, and seminars involving the participation of State and private businesses, city and government officials, academic institutions, and international agencies.

Major Large Appliance Manufacturer...Responsible for National Special Promotions and incentive award program for the companies Sears Home Appliances.  This experimental project led to development of a regional Promotions division.

Accomplished professional in sales and marketing, corporate management and operations management within the healthcare industry.  Data, costs, and investigative analyst with proven track record for utilization and cost management.  Experience in design, development, and implementation of software solutions, including training programs and project management. Skilled problem solver with an excellent success record in handling corporate, field office, and credibility and strong relationships with internal and external customers. I am shopping her now with several organizations hoping to find her a new and well deserved place in the market on the west coast. If you would be interested in seeing a resume call me toll free at 877 245-5252 or email at cosmo@aloha.net or snail mail at above contact info:

Form and direct a creative unit of a major mainland banks new Interactive Media Division.

Responsibilities Include:

Recruit and Manage a diverse team of specialists responsible for website design, HTML, DHTML,

JavaScript and VRML programming, etc.

Establish standards and guidelines for all interactive media production.

Serve as primary strategic consultant for interactive media, Personalization and Usability.

Coordinate resources across multiple departments within two Major U.S. Banks.

Establish and Promote an environment that fosters creativity and innovation (within a very conservative corporate bank culture).

Please ask for resume to see details...

Professional Objective :

A challenging position as a LAN / System Administrator.

Professional Experience in Saudi Arabia :

Name of company Projects Engineering Feb, 1994 to Present

M.I.S. Supervisor.

Responsible of System Administration of a LAN of 60 PCs ; ranging from everyday jobs like creating new users and printers to upgrading servers and PCs in the company including database programming and maintenance.

I was also responsible on setting up networks and servers for company's joint venture companies with Name of Company. I had the chance to work with FMC, Raytheon and Booz-Allen and Hamilton Arabia.

Responsible for maintaining cc: Mail (DB6)

Responsible of installing and maintaining Lotus Fax Server.

Attended multiple courses on Windows NT 4.0 and (Expected MSCE early1998) and I shifted the company from Novel 3.11 to NT 4.0. I was responsible of migrating all data from NetWare 3.11 to NT 4.0 as well as old accounts and print queues etc.

I was also involved in the design of the new office cabling and choosing of the right equipment like servers, hubs and cabling topologies.

Responsible for everyday backup and archiving of server data as well as the cc: Mail database.

I migrated 90 f the Clients from windows 3.11 to Windows 95 and I also was responsible to teach the new operating system to employees and support it too.

Responsible for all major software and hardware upgrades on the server as well on the client side including setting up computers and loading the proper software and troubleshooting PC problems as well as network problems.

I was a member the team who wrote the company's software like Accounting and payroll packages. We used FoxPro 2.6 as programming language in a multi-user environment.

Professional Experience in Lebanon :

Name of Company June,1992-Feb 1994

LAN Administrator

Administering a Novel NetWare 3.11 network.(40 PCs)

System Administration: Creating new users, Print Queues, Backup Sessions, and Server maintenance.

Staff training and support on all Microsoft Windows software (Office)

Responsible for PC setup, troubleshooting, upgrades and support.

Responsible for all software installation and upgrades as well as

Software troubleshooting.

Name of Company Jan, 1990-Jun, 1992

System Analyst

Programming in MS COBOL and FoxPro 2.5 for Windows

Applications worked on: Accounting, Payroll and Personnel.

Personal Data:

Surname: Surname.

Name: Name:

Address: Address

Date of Birth: 23rd of June 1969

Nationality: Lebanese

Marital Status: Single.

Telephone Number: Telephone Number

Fax Number: Fax Number

E-mail: E-mail

School:

1983-1986 Secondary School.

1986-1988 High School of Mathematics

1988-1990 High School Of Computer Sciences

Languages:

Arabic Mother Tongue.

English Fluent in both Written and Spoken.

French Good in read, write and understand, speak a little.

Development:

Bachelor of Computer Science from Haigazian University College in Lebanon.

Professional Course Work:

Networking Essential and Design.

Supporting Windows 95 and Windows 3.11.

Administrating Windows NT 4.0.

Lotus cc: Mail, Lotus Fax Server.

Administering Novel NetWare 3.11 and 3.12.

Contact information left off for reasons of confidentiality

Profile:

People oriented: able to work well with individuals or as a team player.

Effective communicator with excellent verbal skills learn

Fast learner with a wide range of practical skills.

Thrive on a challenge.

Experience:

Name of Company {1998-1999}

Implementing a network

Network layout

Installing computer hardware (N.I.C cards, sound cards, drives)

Software installation across a network (including NT 4.0 server and Workstation)

Welding Ltd. {1987-1998}

Supervisor/office manager

Front line problem solving in customer relations

Assigning Job duty's

Job layout

Supervising job performance

Troubleshooting job site implementations

Better Business Referral . {1994}

Customer service support desk

Cold Calls for Service contracts

Maintain systems backup

Data entry

Education:

G.P. Learning technologies. {1998-1999}

MICROSFT CERRTIFIED SYSTEMS ENGINEER (M.C.S.E)

Acquired computer skill in the following areas:

Networking Essentials

Supporting Windows 95

Administering Windows NT 4.0

Supporting Microsoft Windows NT Server 4.0

Supporting Microsoft Windows NT Workstation 4.0

N.A.I.T (Northern Alberta Institute of Technology) {1989-1991}

Journeyman Trade Certification in Welding technologies

REFERENCES: Available on request

PLEASE REQUEST RESUME IF INTERESTED

Profile:

People oriented: able to work well with individuals or as a team player.

Effective communicator with excellent verbal skills learn

Fast learner with a wide range of practical skills.

Thrive on a challenge.

Experience:

Name of Organization{1998-1999}

Implementing a network

Network layout

Installing computer hardware (N.I.C cards, sound cards, drives)

Software installation across