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Hotel/Resort Candidates
ANOTHER ABSOLUTELY "EXEMPLARY" SEASONED HOTEL RESORT MANAGER WANTS TO BRING HIS SKILLS TO HAWAII!!
DO NOT SKIP OVER THIS ONE. IT IS WORTH LOOKING AT IF YOU ARE LOOKING FOR THE BEST!!!
PLEASE REQUEST RESUME FOR MORE DETAILS....
Objective A top level position with a progressive Hotel/Resort/Management company…to bring to that organization a high degree of professionalism, creativity and initiative towards the achievement of maximum profit while providing the leadership and motivation required to insure a quality product.
Experience
June 1989 - Oct. 1998 "Well known Consortium of fine Hotels". (11 year unbroken stint)
UP TO 4 FIGURE ROOMS IN TOP OF THE MARKET PROPERTIES....
Sept. 1997 -Oct. 1998 "Well known Consortium" - Dallas, TX. General Manager - *** rooms Responsible for the overall operation and administration of a first class full service hotel. ? Total revenues in excess of $ 11 Million. ? Occupancies in the low 70’s - ADR in the mid $ 90’s. ? Increase in ADR of 6.5 % year on year. ? Increase in REVPAR of 7.5 %. ? Leader in the market in REVPAR and MARKET SHARE. ? Maintained a 37.5 % GOP. ? Food and Beverage revenues in excess of $ 3.5 Million. ? 14,000 square feet of meeting space.
Dec. 1996 - Sept. 1997 "Well known Consortium of Fine Hotels" - St. Thomas, U.S Virgin Islands. Director of Resort Operations - *** suites and villas with large marina. Responsible for the daily overall operation and administration of the resort. ? Total revenue in excess of $ 13 million. ? Leader in the market in REVPAR and MARKET SHARE.
? Occupancies in the mid 70’s - ADR low $ 200’s ? Three restaurants, deli-provision store dockside, three bars/lounges, banquet facilities in junior ballroom and on the beach, full wedding package, four tennis courts, kids klub for children 4- 12 years of age, watersports and marina activities. ? Destination resort with the best beaches in the Caribbean.
Feb. 1996 - July 1996 -************* General Manager - 251 Suites Task force assignment for 6 months while hotel was being transitioned to new ownership. ? Revenues in excess of $ 11 Million. ? Occupancies in the high 60’s - ADR low $ 100. ? Full service restaurant and 6000 sq.ft. meeting space.
Sept. 1994 - Dec. 1996 ********** ***************-"Well known Consortium" . Director of Hotel Operations - *** Suites Responsible for overall operations and administration of the hotel. ? Total revenues in excess of $ 12 Million. ? Occupancies in the mid to high 70’s - ADR in the upper $ 120’s. ? Increase in ADR 9.6% year to year. ? Maintained a year end GOP of 46%.
June 1989 - Sept. 1994 "Well known Consortium" . Director of Food and Beverage Responsible for annual F&B revenues of $ 4 million with $ 2.5 million in banquet revenues. ? Maintained a combined food & beverage profit of 30 %. ? Maintained an annual food cost of 31 % and an annual beverage cost of 23 %. ? Recipient of the President’s Award for Food and Beverage Director of the Year 1993.
June 1984 - May 1989 Exclusive Carriage Trade Est. General Manager/Owner Successful, elegant and affluent 170 seat fine dining restaurant and 18 guest room country inn with full services and amenities. Williamsburg style furnishings and atmosphere.
Feb. 1983 - May 1984 "************************************************" . - *** Rooms Director of Food & Beverage Successful opening of new first class hotel with administrative and operational responsibilities of the food and beverage divisions. Total F&B revenues in excess of $ 7 million with meeting and banquet facilities in excess of 50,000 sq. ft.
Jan. 1974 - Feb. 1983 "Well known Consortium of fine Hotels and Resorts" . (9 years of steady service)
Feb. 1980 - Feb. 1983 "Hotel Name". -"Location *** rooms Food & Beverage Director Food & Beverage revenues in excess of $ 4.5 million.
Jan. 1979 - Jan. 1980 "Hotel Name". -"Location *** rooms Assistant Food & Beverage Director Food & Beverage revenues in excess of $ 9 million.
Jan. 1974 - Jan. 1979 "Hotel Name". -"Location. Banquet/Convention Services Manager Gourmet Restaurant Manager Personal Information:
Raised in Europe, spent 18 years in Italy. ? Birthplace - North Carolina ? Languages - Italian-fluent; French & Spanish-good.
Travel experience - North America, Europe, Middle East and Africa.
Education : College - American College of Switzerland, Leysin, Switzerland. High School - Barry’s High School, Florence, Italy. References available on request.
A "FAST TRACK" MANAGER WHO HAS GONE OUT AND "DONE IT" AND IS LOOKING FOR A NEW CHALLENGE...GOT ONE FOR HIM??
Terrific Background in International Marketing with a proven and enviable track record...got to see this one!!
EXPERIENCE
9/97-10/98 DIRECTOR OF SALES AND MARKETING
Major Property: Nagoya, Japan
Responsible for sales budget of over $40 million at ***-room five-star hotel
Responsible for setting and execution of all sales and marketing strategies related to room, banquet, and wedding sales; promotional and PR-related activities; and all sales administration of staff of 30
Increased hotel's 1998 market share to its highest level in nine-year history, during time of considerable economic downturn
Maintained city's highest occupancy level for five straight months, from April to August 1998. Throughout 1998, maintained same 1997 occupancy level of 82%, while other hotels in competitive set all saw drops of between 4-7 points
Instituted bi-monthly bridal fair/mini bridal fair program that substantially increased wedding bookings. August 1998 bridal fair saw highest booking conversion ratio (58%) in several years and produced 18 definite weddings and $270,000 in anticipated revenue
Turned around 1998 wedding sales from -35 weddings vs 1997 in first half to +15 vs 1997 in second half
To compensate for losses in other segments, coordinated concerted effort to increase sales in corporate segment, doing so by 8% in one year to highest level in history of hotel
4/94-5/97 INTERNATIONAL SALES MANAGER
The "Major Property" Tokyo, Japan
Participated in very successful opening of ***** new flagship hotel, helping to become occupancy leader in Tokyo within first three months
Responsible for all international marketing and sales, including advertising, promotions, multinational accounts, global distribution channels, trade shows, liaisoning with overseas corporate sales offices
Increased percentage of hotel's foreign guests to more than 50% of total within period of less than two years, more than tripling owner's projections
In charge of many multinational accounts, including Burger King, Blockbuster Video, DHL, Federal Express, and United Technologies. United Technologies account grew from 15 to 450 room nights in one year, despite fact local office located one hour from hotel
Among nine corporate sales executive/managers, achieved second highest production total of volume corporate accounts and highest overall average rate
Designed and implemented summer sales promotion through ***** central reservation system that generated over $350,000 in sales over four-month period and improved production through system 59% over average
5/90-3/94 MARKETING MANAGER, INTERNATIONAL SALES
*****. Osaka, Japan
Assisted in negotiating, developing, and establishing business relationship with large Korean company to distribute and market ***** oral-care products
Promoted to country manager for Korea and became personally responsible for analyzing market conditions and designing short- and long-term plans to develop Korean oral-care market
Managed all aspects of business relationship with distributor: product development, package design and copy, trademark and patent issues, sales negotiations, marketing planning, sales analysis, marketing education
Developed and given discretion over sales projections and related expense budget, including sales administration, marketing support, product development and research
Planned and developed home-use test for focus group. Analyzed and made launch decision based on results
Proposed, designed, budgeted, and funded product in-store promotion that increased sales 90% over monthly average and dramatically increased trial purchase of product
Obtained 4% share by second year in market, while tripling sales revenue to $1.5 million and sales volume to 3 million pieces, exceeding budget by 100%
Twice awarded with year-end bonus for outstanding sales results, placing in top three among 120 division salespersons
12/86-4/88 TECHNICAL EDITOR/COPYWRITER
*****. Osaka, Japan
EDUCATION
August 1989 MASTER OF INTERNATIONAL MANAGEMENT
American Graduate School of International Management
Thunderbird Campus Glendale, Arizona
Graduated with honors
Spring 1989 Institute for International Studies and Training Fujinomiya, Japan
Full-tuition fellowship sponsored by government of Japan
December 1984 BACHELOR OF SCIENCE: ECONOMICS
Montana State University Bozeman, Montana
Graduated with honors
LANGUAGES Fluent in Japanese
Computer: Macintosh and PC, MS Word, MS Excel, MS PowerPoint
INT'L EXPERIENCE Ten years' residence in Japan; extensive overseas business travel
FINANCIAL, COMPUTER, HOTEL MANAGEMENT
A true leader for your Accomodations, Tour or Travel Related Business
I am sending you my resume for consideration for the position of Hotel General Manager I have been the General Manager for several large hotels with over 200 rooms. I also held the position of Corporate Chief financial Officer for a large hotel management firm in Atlanta. In addition, I was the General Manager for a large resort property in the Florida Keys which also had a large nightclub and a restaurant. I have served in every capacity in a hotel from laundry to sales.
I am looking to relocate and I am interested in a high level management position. I am very familiar with many software programs and have installed many hotel accounting programs into hotels. I have also installed and taught the use of Unix systems.
I have written a procedures manual for hotels which includes all of the accounting functions of all departments. This procedure manual is presently being used in nine hotels in the south.
I would be available immediately and relocation is not a problem.
I believe that Hawaii would be an ideal location for me to actively pursue my hotel career. I also have no problem in dealing with the international trade which I have done on several occasions while serving as General Manager with some properties.
Thank you for your time and if you have a position that you think that I may be interested in, please email or call me.
SUMMARY
Management experience in hotel operations. Full knowledge of all hotel operations in all departments. Accounting background and preparation of all accounting functions, ie: financial statements, a/r, a/p , direct billing, etc. Bottom line profits maintained at industry accepted standards. Involved in new hotel startup operations and hiring of personnel.
WORK HISTORY
1993-1998 General Manager **************************** ****, Il & ************, Il
Improved occupancy rate in each year. Established corporate accounts and several direct billings as well as several groups. Maintained low overhead in all departments. Responsible for operations for two motels in area.
1988-1993 Controller Sheraton Hotel ************ , Ky
Controller for 325 room hotel with villas on the lake. Responsible for all accounting and
preparation of all reports, budgeting, and forecasts. Prepared daily cash flow charts for
management and kept accounts of all sales projections for sales department and
management. ` .
1981-1988 Chief Financial Officer, General Manager
********** Atlanta, Ga
Hotel management firm with thirty two properties. Responsible for all accounting functions, reports, tax preparation, and reports to the board of directors. Hotels included, Ramada Inns, Holiday Inns, Radisson Hotels in seven states. Extensive travel involved..
1977-1981 General manager *********** Atlanta, Ga
General Manager for 168 room hotel. Responsible for all functions of hotel. Hotel included restaurant operation as well as nightclub operation. Located on Interstate.
1973-1977 General M anager and Chief Financial Officer.
******************* Hotel and Resort Key West, Fl
General Manager for resort hotel and nightclub in the Florida Keys.
1963-1973 Controller ************************ l Hotel Bethesda, Md
Controller for 1100 room hotel in suburban Washington D.C.
Responsible for all accounting functions for hotel and resort property.
BA-ACCOUNTING- UNIVERSITY OF MINNESOTA
MBA- FINANCE - UNIVERSITY OF MINNESOTA
EDUCATION
1956-1960 BA accounting University of Minnesota
1960-1962 MBA Finance University of Minnesota
A TRUE "ISLAND" RESORT MANAGER, SALES AND MARKETING PRO AND "MAKE IT HAPPEN' TYPE OF HANDS ON MANAGER
Just when you thought you found the "perfect" person...
Please Request Resume for Additional Details:
As a proven leadership, bottom-line oriented, strong team player, detail-oriented and strictly "Hands- On" young successful entrepreneurial minded hotel management executive with more than 10 years of proven expertise for producing profitable, measurable results in quality operations management is the expertise I would bring to your client' s fine hotels and resorts.
I am confident that, with my international multicultural experience in hotel management and resort development, I can significantly contribute to the company's efficiency, growth and profitability.
Highlights of my areas of expertise and accomplishments :
• Strong executive management background with proven techniques in all areas of Operations including Marketing, Rooms, Food & Beverage, Finance, and Employee Training & Development, contemporary management philosophy and excellent leadership qualities.
• Developed innovative marketing/ business strategies and plans to maximize growth and profitability, expand market penetration, and accomplish the company's mission.
• Pro-Active leader who encourages and supports a teamwork environment to increase employee morale, productivity and efficiency.
• Dynamic interpersonal, verbal & writing communication and negotiating skills. Extremely well organized.
• Trained, Motivated & Developed senior managers/heads of departments in all aspect of resort and operational staff to the highest international standards.
• Computer literate with knowledge and experience in various computer systems and applications including Excel, Lotus 123, Microsoft Word, Fidelio and Mainframe for Data.
• Outstanding guest relation's skills
• Strong commitment to providing superior customer services
• Full range of Sales & Marketing experience including: direct sales, advertising, brochure design, rate and commission structure, packaging tour operators and wholesalers contract, public relations, group market, 800 reservations system, trade and industry events as seller - World Travel Market, CHA Marketplace, European Trade Shows and North American Trade Shows.
• Established & Developed excellent relationships with Tour Operators, Wholesalers & Travel Agents and Repeat international clients.
• Saved 15% operating cost by designing, implementing and enforcing a series of budget controls and analysis systems.
• Achieved 24.5% cost of sales, bottom-line operating profit in excess of 32.25%.
• Reduced Payroll cost 70% without jeopardizing quality or performance standards.
• Increased profit margin from negative to 28%.
• Achieved positive cash flow for the owner and turned over the operation as scheduled.
Enclosed please find my full confidential resume for your review and consideration.
I sincerely believe that, with my experience in the Caribbean Isands and International insightful perception, and commitment to success, and the value I would bring to your chent's hotel management team development and profitability. I would be an asset to your clients organization.
At this point, I have successfully completed my two year contract with "Resort Name" as a General Manager for "Resort Name"[All- Inclusive] and I am immediately available to begin making contributions to your client's organization.
Career Objective. Hotel Director of Operations
PROFESSIONAL PROFILE
An accomplished and goal-oriented hotel management executive with 10 years of experience building and leading
integrated marketing, finance and management operations for international hotel companies. A decisive leader who
creates a team-oriented environment, which increases employee efficiency and productivity. Utilizes and implements
a contemporary management philosophy and excellent leadership qualities.
SUMMARY OF QUALIFICATIONS
More than 10years of experience in hotel management having successfully opened and operated three-star to four-star full service commercial hotels, resort hotels, all-inclusive resort hotels, luxury boutique resort hotels and time-share/vacation ownership all suite resort. Strong general management qualifications in business analysis and development, strategic planning, and all facets of process/productivitylquality improvements.
0 Talented in spearheading business opportunities, developing marketing strategies to maximize growth, integrating and re-engineering operations to reduce costs and increase profitability, as well as effecting smooth company mergers and acquisitions.
CAREER PROFILE
-Operations Management-
Directed and managed the entire operations of 80 to 300 rooms upscale hotels, including pre-opening, setting policy,
improving profitability, and directing marketing strategies. Held direct profit and loss responsibility with an annual
operating budget exceeding US $12 million.
• Repositioned the resort from two star (* *) to three star within one year!
• Negotiated and increased tour operator contracts from six wholesalers to 26 within six months of operation.
• Implemented and enforced a series of budget controls and analysis systems, resulting in a 2 1 % operating profit and cash flow. Created successful resort operational procedures and policies manual.
• Instituted company award -w=mg employee guest service training programs-
• Established operational standards for the property, ensuring consistency and quality of services.
• Converted EP hotel into All-Inclusive resort and trained all resort staff - increased occupancy by 72% with 20% G.O.P. in first year of all-inclusive operation.
-Sales & Marketing-
Developed innovative marketing/business strategies and plans to maximize growth and profitability, expand market
penetration, and accomplish the company mission.
• Increased gross profits within theorist three months by 30% by implementing all advertising, promotions, marketing and public relations campaigns.
• Implemented a cost effective refurbishing plan to ensure marketability to the targeted clientele.
• Instituted a new marketing program, increasing occupancy by nine points.
• Developed and implemented a marketing program for the restaurant which resulted in a 45% increase in gross profits within theorist three months. continued...
And it goes on and on...A super candidate...
ANOTHER PROFESSIONAL WHO HAS DEDICTED THEIR LIFE TO THE ACCOMODATION INDUSTRY
Terrific Food and Beverage, management, startup and complete broad scope of experience with knowlege of internation concern
Resume:
CURRICULUM VITA
PLEASE
REQUEST RESUME FOR FULL DETAILS:
MARITAL STATUS : Married
LANGUAGE SPOKEN : English, (Fluent) ,Malaysia ,(Fluent),
Mandarin, (Fair)
LANGUAGE WRITTEN : English, Bahasa Malaysia
C0MPUTER LITERACY : Window 95, MS Words
WORKING EXPERIENCE
PRESENT : BUSINESS DEVELOPMENT MANAGER "COMPANY
NAME" SDN
BHD
July 1996 - September 1998
Position : Property Manager
: "COMPANY NAME", a subsidiary of *******
Job Responsibility
:a) Managing condominium in the capacity of
i)Building Manager
ii)Resort Operation Manager
:b)Building Managers.
Act in the capacity of Management Corporation under the
state Titles
Act. Liase with various owners, architect and contractors
to
ensure quality and monitor the progress at various stage
of work
and make monthly progress report. Upon Vacant Possession,
ensure that
all defects are handle appropriately by various
contractor. Upon
issuance of Certificate of Fitness, to ensure that the
Building/Condo is upkeep to its highest of quality.
:c) Resort Operation Managers.
To market apartments leased back to us by defining source
markets and segmentation, market penetration
strategy-pricing/packaging and
product positioning. Performance as Property Manager
overseeing the resort operation reporting to the
Directors.
Oct 1995 - July 1996
Position :Managing Partner
Company :"COMPANY NAME"
Job Responsibility :a)To carry on the businesses and
activities of management consultants and to render
specialised consultancy services on the setting-up,
on operations and management of resort and
other related services to any person, firm of
corporation.
:b)To provide public relations counsel by consulting with
client on relations with the customers, employees, the
trade or general public and after such consultation to
recommend certain form
of publicity, advertising and other courses of conduct.
:c)To provide the expertise on all or any of the business
of organisers, managers, promoter or agents for travel,
sports and entertainment of all kinds.
:d)To provide Training Services to the service industries
or corporations.
Contracts :a)"COMPANY NAME", a 46 rooms seaside
resort in Melaka.
:b)"COMPANY NAME", wholly operated by
"COMPANY NAME"
:c)"COMPANY NAME" - Training services rendered.
:d)A' "COMPANY NAME" - Training services
rendered.
:e)"COMPANY NAME" - Consultancy for
entertainment and
promotions.
July 1992 - Oct 1995
Position :General Manager
Company :"COMPANY NAME" (284 rooms)
"LOCATION".
Job Responsibility
:a)Product Development with ID Consultant and
Architectural
Drawing.
:b)Pre-opening review outlet theme and concept.
:c)Pre-opening review on Hotel Standard Operation
Requirement.
:d)Proposal list of Procurement of operational Equipment
Furnitures and Fittings.
:e)Proposed detail budgets
:f)On site inspection, proposed for any variation deemed
necessary and project supervision.
:g)Product Development (F & B), sports and
recreation.
:h)Marketing sales & promotion
:i)Preparation of operational and subsidiary budget.
:j)Preparation of manpower and human resources planning.
:k)Preparation of overall operational policies and
procedures.
:l)Preparation of operational manual.
:m)Owners Licences and Permits.
:n)Performance as General Manager overseeing the hotel
operation reporting directly to Deputy CEO of company.
1988 - July 1992
Position : Food & Beverages Manager
Company : "COMPANY NAME" (295 rooms)
"LOCATION".
Job Responsibility :
a) Overall incharge of the whole Food & Beverage
Department
outlet comprising of :-
1) Banquet
2) Room Service
3) Coffee House
4) Disco
5) Grill Room
6) Lounge
7) Music Room
8) Swimming Pool
b) Co-ordination with Kitchen Department on Food Quality,
Costing and Production.
c) Sales & Marketing - Co-ordinatings and implement
food and
beverages promotions.
d) Quality control on service and product.
e) Training of F & B personnel.
1987 - 1988
Position : Food & Beverages Manager
Company : "COMPANY NAME" (160 rooms)
"LOCATION"
1985 - 1987
Position : Food & Beverages Manager
Company : "COMPANY NAME" (180 rooms)
"LOCATION".
1984 - 1985 :
Position : Assistant Food & Beverages Manager
Company : "COMPANY NAME"l, Kuala Lumpur (250
rooms)
1981 - 1984 :
Position : Food & Beverages Manager
Company : "COMPANY NAME" (150 rooms)
"LOCATION".
1980 - 1981 :
Position : Maitre d' Hotel
Company : "COMPANY NAME" Kuwait (520 rooms)
Kuwait
1974 - 1980 : Position
: Outlet Manager
Company : "COMPANY NAME" (390 rooms)
Kuala Lumpur
Courses Attended:
1) Understanding & Profiting from the Business of
Hotel & Service Apartments
2) How to retain Employees
3) Train the Trainer
4) Creative Thinking & Problem Sorting
5) Strategic Approach to the Complete Marketing Plan
6) 1994 Hotel & Tourism Marketing
7) Executive Development Programme for Hotel &
Tourism
8) SupervisingTraining Workshop
Special Qualities: Task of opening seven hotels &
resorts & apartments
"GOES ON TO LIST OUTSTANDING ABILITIES AND
ACIEVEMENTS...PLEASE ASK TO SEE THIS ONE"
HOTEL RESORT MANAGER WITH EXTENSIVE INTERNATIONAL AND DOMESTIC EXPERIENCE
Does your facility have an extensive water system, marine critters and lots of area to water??
"The" or a Guru of Mariculture and/or water Reclamation. A rare find and candidate wants to come to Hawaii.
Experience: Please ask for resume for details:
Apr 1998 - Aug 1998 Executive Director, Name of Organization, City, State
Oversaw operation and maintenance of 9600 gallon mariculture facility specializing in captive-bred invertebrates and marine fish. Supervised up to five employees and volunteers performing day-to-day duties including food culture, propagation efforts, maintenance of water chemistries and system function, and research projects. Developed and conducted original research on matters pertinent to the propagation of marine organisms. Reviewed and analyzed results of research for peer-reviewed journals. Presented results and conclusions at national and regional symposiums. Designed and implemented intern program. Worked with researchers at University of Georgia regarding intern projects and performance. Wrote specifications for equipment purchases. Performed product testing. Troubleshot electrical, plumbing, HVAC and mechanical components of propagation systems.
Jan 1997 - Mar 1998 Director of Invertebrate Culture, Name of Organization, City, State
Developed propagation techniques for various marine invertebrates including soft, stony, and false corals. Responsible for developing packing and shipping procedures for optimal animal health. Implemented advanced quarantine procedures. Responsible for diagnosis and treatment of invertebrate and fish diseases.
Oct 1991 - Jul 1997 Superintendent, Name of Organization, City, State
Responsible for operation and maintenance for 40 million gallon per day cryogenic water reclamation facility. Awarded Georgia Class 1 Wastewater and Laboratory Analyst License. Supervised 47 employees. Acted as representative of ******* County to the ****** EPA and the **** Regional Commission. Responsible for operation and maintenance of nine pumping stations throughout **** and **** Counties. Winner of **** County Managers Safety Award for safest county operation. Led the facility to a First Place award for Operations and Maintenance in statewide competition. Placed second in seven-state regional competition. Collaborated with engineering firms and designed a new 40 mgd facility. Designated as on-site construction inspector. Responsible for all personnel matters.
Apr 1989 - Sep 1991 Superintendent, Name of Organization, City, State
Responsible for operation and maintenance of 2 million gallon per day advanced treatment facility. Oversaw operation of one 650,000 gallon per day plant utilizing land application disposal technique. Developed innovative techniques that brought the **** treatment plant into compliance with EPA guidelines. Supervised 20 employees. Responsible for all personnel matters.
Jul 1982 - Mar 1989 Day Shift Operations Foreman, Name of Organization, City, State
Responsible for operation and maintenance requests of the 16 mgd ******** Water Reclamation Facility. Supervised 20 employees. Awarded Class II Operations and Laboratory Analyses License.
Jan 1980 - Jun 1982 Laboratory Technician, Name of Organization, City, State
Performed analyses on water and wastewater samples. Tests included pH, Five-Day Biochemical Oxygen Demand (BOD5), Chemical Oxygen Demand (COD), Suspended, Dissolved, Volatile and Total Solids, Grease and Oil, Metals Analyses using Atomic Absorption Spectrophotometer. Awarded Class III Operations and Laboratory Analyses License.
Jun 1977 - Dec 1979 Senior Maintenance Technician, Name of Organization, City, State
Responsible for maintenance of water pumping stations containing electrical motors up to 1,000 hp and pumps rated at 30 million gallons per day (head pressure to 250 psi). Awarded Class III Maintenance License.
Education
1989-1991 Management in the Public Sector, University of Georgia
1978-1979 Kennesaw State University, Kennesaw, GA
1977-1978 Atlanta College of Art, Atlanta, GA
1972 High School Graduate, R.L. Osborne HS, Marietta, GA.
Skills and Accomplishments
Author of (well known treatise)and of over 90 magazine and journal articles. Invited speaker to various regional and national conferences on captive ecosystems, including the 1998 Western Marine Conference and the Tenth Annual Marine Aquarium Conference of North America. Published photographer including photomicrography work.
************ Additional Training and Qualifications
State Water and Wastewater Institute (WWI), City, State
Course License Awarded
Maintenance Class III Maintenance License
Basic Wastewater Treatment Class III Wastewater Treatment License
Advanced Wastewater Treatment & Laboratory Procedures Class II Wastewater and Laboratory Analyst License
Advanced Wastewater Treatment Class I Wastewater Treatment License
Wastewater Utility Management
University of Georgia, Management in the Public Sector Certificated Program
3-Year Course of Study Including
Budget Preparation Personality Profiling
Public Speaking Customer Service
Performance Evaluation Problem Employees
Interacting with Superiors Media Contact
Teamwork Office Safety
Interacting with Employees
Name of Organization, City, State
Course Department
Hazardous Materials - First Responder Public Safety
Customer Service Personnel
Dealing with Sexual Harassment in the Workplace Personnel
Dealing with the Problem Employee Personnel
Dealing with the Media Personnel
Employee Performance Evaluation Personnel
Budget Preparation Finance
Driver’s Training Risk Management
Confined Spaces Water System
Fire Safety Fire
Chemical Handling
Chemical Trained by Company
Chlorine VWR Chemicals
Ferrous Sulfate-Ferric Chloride Boliden
Cationic Polymers Allied Colloids
Calcium Hydroxide Longview Lime Company
Liquid Oxygen Lotepro Corporation
Aluminum Sulfate CS Chemicals
Other Training
Topic Source
EPA Solids Disposal Methods: Brown and Caldwell Engineering
Lime Stabilization, Incineration, Heat Treatment, Pelletization
Operation and Maintenance of Union Carbide U-40 Lotepro Corporation
Cryogenic Oxygen Production Plant - Tampa, FL
SCBA Usage Scott Air Packs
Time Management Day Timer
Approved by the State of "State" to teach the following classes:
Phosphorus Removal (Chemical and Biological) Cryogenic Oxygen Production
Chlorination Gravity and Air Flotation Thickening
Activated Sludge Process Confined Spaces
SMALL HOTEL OWNER AND OPERATOR
GREAT EXPERIENCE IN MEXICO...BUT HAS HAD ENOUGH. WANTS TO COME TO HAWAII AND SHARE HIS WELL EARNED EXPERIENCES. IS WILLING TO START "WHEREVER".
A WINNER
WHO DESERVES A CHANCE.
Developed and built a new hotel, Casa Caribe, in the Mexican
Carribean. Coordinated Mexican and Mayan contractors and
laborers. Supervised construction, Designed and landscaped
grounds and gardens, Created a Mexican corportion to operate the
Hotel, Purchased all interior tangibles, hired, promoted both
inside and outside the hotel.
Also great background as a greeter in Charleston, S.C. as a horse
drawn carriage dispactcher and operator. Got a good feel for
greeting and treating visitors plus most aspects of managing the
business.
Solid experience as a retail manager/buyer in a typical
"Hawaiian Style" environment store.
Excellent bet for a wide range of duties.
TIMESHARE OR ACTIVITIES MANAGER OR ACCOUNT EXECUTIVE PROPERTY OR TRAVEL MANAGER
CAN WEAR MORE THAN ON HAT AND CAN MAKE IT HAPPEN!
Objective
To secure a career position within the travel and tourism industry in Hawaii
Education
Bachelor of Science; Political Science; Indiana University.
Work History
Name of Company;
member based timeshare exchange and travel company; City, State
July 18, 1994 to December 1997;
various positions and special projects in this inbound call
center.
Vacation Counselor
– Coordinated timeshare exchange services for members,
renewed memberships; managed timeshare space bank for members and
provided customer service as needed.
WOW Team (special project)
– Trained Vacation Counselors on geography and assisted them
in selling *** exchange properties using geography
Europe Specialist
– Provided time share services exclusively to members
traveling to Europe.
Temporary Team Leader
– Provided supervision on an as needed basis to Vacation
Counselors. Dealt with customer service and resort personnel to
resolve
issues of concern to RCI members.
One Stop Shop Counselor(OSS)
– Arranged timeshare exchange services and travel services
for ***
members.
Travel Counselor, *** Travel - Organized full service travel arrangements including air, car, accommodations and tours as Mexico/Caribbean travel agent for ***** members. Presented geography training for International Travel Counselors. Assisted IT Travel Manger with hardware and softwar installation in Travel Department.
Work Experience previous to 1994:
Various positions including Administrator of SSI, paralegal and carpenter.
Computer Proficiencies:
Internet
World Span
MS Excel
System One
Windows ’97
Novell
Amadeus
MS Word
References available on request.
SENIOR HOTELIER WITH LOTS OF EXPERIENCE IN BOTH DOMESTIC AND INTERNATIONAL MARKETS
RESUME AVAILABLE BY REQUEST
Career Objective:
To work for a company and with a team that is dedicated to outstanding customer service, satisfied and involved employees, strategic thinking and leadership, a respectable return on investment and a sense of accomplishment.
Summary of Qualifications:
Over twenty three years of experience in hospitality management in the United States and Asia with specialization in food and beverage development and operations, quality and productivity consulting including reengineering of corporate organizational structures, creative and successful sales and marketing campaigns, customer and employee satisfaction programs and developing luxury boutique hotels.
Relevant Experience:
Implemented numerous revenue enhancement and expense cutting action steps for a franchise operation in Asia resulting in an increase in revenues for 1998 of 15% during the region’s worst economic crisis in 30 years while reducing the company breakeven by 35%. Awarded first place in the Mystery Customer Shopper program sponsored by the Hong Kong Retail Management Association.
Conducted quality and productivity consulting based upon the Alexander Proudfoot process for over twenty Sheraton hotels. Results included increased Gross Operating Profit, enhanced customer and employee satisfaction and training of management to break paradigms and seek new alternative solutions to old and new opportunities.
Assisted in the design and implementation of a corporate wide employee satisfaction program. This included components such as a measuring tool to ascertain the level of satisfaction, educational classes and support training for all levels of management in understanding and responding to the process and a procedure to define action plans to address and correct the issues raised by the survey.
Selected to lead and manage a reengineering process, working with Michael Hammer of Harvard, of the organizational structure of a hotel operation as a beta site for Sheraton North America. Assisted in the rollout of the program corporate wide. The program successfully flattened the organizational structure empowering all staffing levels through accountability, responsibility with authority and customer contact training.
Developed several first class hotels in various markets with different target markets. Utilizing creative sales and marketing campaigns, assembling a team of highly motivated sales executives and leading the sales effort by example achieved STAR Yield Indexes exceeding 100% and owning the markets.
Created and implemented numerous restaurant concepts ranging from a Motown theme restaurant, "93 Church Street" to a sushi bar and Japanese restaurant, "Shioji". Participated on the ITT Sheraton Corporate Culinary Team in developing new menu, restaurant and beverage concepts. Developed restaurants in hotels with renowned chefs such as Mark Miller and Bradley Ogden.
Professional Background:
COMPANY NAME: September 1997 to Present
Managing Director
Overall responsibility for Domino’s Pizza franchise in Hong Kong, Macau and Singapore. Own and operate over 25 stores with 500 employees.
******* International May 1997 to August 1997
Country Manager
Initially assigned the responsibility for the operation of seven social and business clubs in Indonesia with the ultimate objective being to develop a hotel management company.
******* Hotel Associates September 1994 to April 1997
Chief Operating Officer
Full responsibility for the operation, development and direction of a hotel and real estate company with assets valued at over US$75million and a hotel management company operating eight full service boutique hotels.
Sheraton Corporation June 1979 to August 1994
General Manager
Over a fifteen year span beginning with the position of Corporate Management Trainee to General Manager of the 465 room, Four Diamond, Sheraton in "Location", California each position increased in responsibility and scope. Hotel experience included the Sheraton ********, Connecticut, the **** Sheraton Resort in ********* Florida, the Sheraton *********, Connecticut and the ******** Sheraton in *****, California.
Education:
Bachelor of Science, Hotel and Restaurant Administration, Oklahoma State University.
Contact Details:
AVAILABLE ON REQUEST
A "NO DOUBT ABOUT IT" SEASONED HOTELIER WITH BACK UP CREDENTIALS TO PROVE IT.
Heavy Sales and Marketing Background!!!
Please Request Resume for Contact Information
Is a hotel administrator with a 15 year proven track record of effectiveness. Offers a blend of theoretical knowledge and direct experience in management, operations, real estate, marketing and sales. Has just completed a five and a half year General Management tenure with the full service, beach side "Name of Property" located in the resort community of *************, California. His efforts, leadership and expertise were instrumental in the successful marketing and ultimate sale of the Hotel, which was ranked as the seventh highest "per room" sale in Southern CA. The bottom line profit was increased by one and a half million dollars, average rates were increased by thirty eight percent, occupancy by twenty three percent and the Food and Beverage operation which was a separate entity produced a fourteen percent bottom line profit. These numbers were achieved by the creation and implementation of a strategic marketing plan, creative labor engineering ( less than a fifty percent turnover), a commitment to cost control and a tenacious demand for quality service. Other dynamic projects in the Los Angeles area in which a leadership role was displayed were the fifteen million dollar ************************ Hotel development and expansion project, the forty million dollar restoration and re-opening of the Classic (yes, you know it) Hotel and the revitalization of the exclusive 15 acre high desert Resort/Spa -The ********* Resort. In conjunction with an excellent understanding of operations, possesses a solid marketing background having held key positions as Director of Sales and Marketing, Vice President of Marketing, and Business Development Manager. In addition to a strong business practice expertise, brings an entrepreneurial and creative style that lends a unique vision to each project.
General Manager
Name of Hotel and Location....
Manager of full service, ocean side, hotel & restaurant located in CA. Supervised upgrading
and refurbishing of the hotel. Guided hotel to ultimate sale -7 th highest per room sale in Southern CA.
Increased final line profit by 1.5 million, ADR by 38%, Occp. by 23%, Restaurant bottom line to 14%.
Responsible for all operations and marketing strategy including budgeting and contract negotiation.
Manager Business Development 10191-2192
******* Management Group (Hotels)
Continued with ****** corporate office, cultivated long term relationships with potential clients for hotel
management contracts. Identified potential clients and established relationships with over 50 financial
institutions, individual owners and partnerships, trust fund asset managers, attorneys and investment
advisors. Secured invitations to bid on 8 potential contracts. Formulated feasibility studies, budgets and
forecasts for all proposals.
General Manager 1989-10191
******** Resort - Los Angeles County. (Managed by ******* Mgmt Group)
Managed exclusive 15 acre, high desert Resort/Spa consisting of hotel, Spa, Fitness, Medical, and Food &
Beverage departments. Initiated and supervised complete refurbishing of property & enhancement of all
services. Revitalized food & beverage operation. Developed, planned and implemented marketing
strategy, instituted administrative controls, planned & controlled budgets and negotiated contracts.
V. P of Sales & Marketing 1987-1989
Corporate Program Development
Created and implemented overall marketing strategy for expansion into the sales meeting, convention and trade show markets that resulted in over a 200% increase in revenues. Creative director for programs.
Formulated administrative controls, procedures and budgets, negotiated contracts, managed staff and sub contractors. Personally developed new business with over 25 major companies amounting to over$300,000 of revenues.
Director of Special Markets 1986-1987
(Famous Old Hotel* - CA
Restoration Project (Pre-Opening & Opening)
Formulated marketing strategy for project that signified the revival of redevelopment in ********, (a $40million restoration of a historic, classic hotel). Initially represented both properties (************ & ****************)for the owner. Pre-opening promotion and pre-sales. Identified and cultivated the 3 most profitable markets. Established relationships with 75 entertainment industry companies and associations for group business. Originated Motion Picture and Television location business that generated 20 on site filmings. Directed Tour and Travel Department, secured contracts valued at 1 million dollars.
Director of Sales & Marketing 1981 -1986
********* Hotel* - ******** ****** CA
Formulated and implemented the marketing strategy for the Name of Hotel and Location. development project in Name of Hotel and Location. - a 15 million dollar addition to the property, affiliation with a major hotel chain and a change of name and image for the hotel. Increased the average rate by more than 90% and occupancy by 20 points.
Negotiated tour and travel contracts with all major wholesalers. Increased corporate sector by 20%.
Established meeting and conference segment. Pre-sold entire hotel for the '84 Olympics generating .5 million dollars of room revenue.
Education & Affiliations
B.A. Degree - University of Arizona
Instructor Diploma HSMA - Sales & Marketing
Board Member Santa Monica Hospitality Group
Board Member Ocean Ave. District Group
Pow Wow committee Santa Monica convention & Visitors Bureau
Pow Wow committee Los Angeles convention & Visitors Bureau
****** Chamber of Commerce
Lions Club
Adopt a School Program
Tourism Award 1966 ******** - Outstanding Contribution
GOOD SOLID BACKGROUND IN FOOD AND BEVERAGE WITH A LOT OF EXPERIENCE
Different conditions and responsiblities...Well seasoned and willing to relocate
PLEASE REQUEST RESUME FOR MORE DETAILED INFORMATION
OBJECTIVE To achieve a position in management within the hospitality industry which will utilize my experience in food and beverage. A position that includes abilities that can be effectively applied with an organization offering definitive opportunities for growth, advancement, and recognition.
EXPERIENCE
RESORT NAME 1998 FOOD AND BEVERAGE DIRECTOR. 4 diamond. 200 rooms. Overall control of the resort's fine dining restaurant and lounge, kitchen, banquets, country club, managers and staff. Director of coordination between Sales, Catering, Banquets, and Executive Chef. Created policies and procedures for all departments, re-instituted quality service and presentation standards throughout all departments. Maintained tight labor controls to budget without sacrificing service standards, food and beverage accountability, and controls.
RESORT NAME AND LOCATION 1994 - 1997 BANQUET/CONVENTION SERVICE COORDINATOR. Supervision and staffing of captains, servers, housemen, bartenders, and audio-visual for 32,000 sq. ft. convention facilities. Liaison betweenmeeting planners and sales, catering, kitchen, and front desk. Reduced turnover rate by 40%.
RESORT NAME AND LOCATION 1992 -1994 DIRECTOR OF FOOD AND BEVERAGE. Overall control of kitchen, bar, service, and set-up of a staff of 40 for 7000 members. Created existing catering and food menus, daily and monthly P & L, policies and procedures. Only Director past or present to maintain costs at optimum levels to show yearly profitability.
RESORT NAME AND LOCATION 1990 - 1992 DIRECTOR OF FOOD AND BEVERAGE. 290 rooms, 20,000 sq. ft. convention space. Overall control of kitchen, service, banquets, bar, and set-up for staff of 30. Established and implemented existing safety incentive program, reducing injury and breakage by 25%, and training program reducing turnover by 60%.
RESORT NAME AND LOCATION 1987 -1990 CONVENTION CENTER COORDINATOR. 440 rooms. 4 diamond. Control of 25,000 sq. ft. Convention Center and outlying properties for catering and meetings. Supervised captains, servers, housemen, bartenders, and stewards. Created existing Departmental Manual. Reduced staff turnover from 90% to 25%.
RESORT NAME AND LOCATION1982 - 1987 RESTAURANT MANAGER & BEVERAGE MANAGER. 440 rooms. 4 diamond. 50,000 sq. ft. convention facilities. Member of the award-winning resort's opening management team. Supervised and staffed 60 employees for resort's 5 outlets. Reorganized the Western theme outlet for public and banquet use of up to 1000 people. Annual gross profitability in outlet of approx. $1M in food and beverage.
*** AVAILABLE TO RELOCATE ***
Thank you for your consideration. I look forward to your reply.
Project and General Manager for upscale Domestic or International Properties
A must see candidate that you can turn loose and watch the results....
PLEASE REQUEST RESUME FOR DETAILS
May 1998 -Present All year Rocky Mountain Summer & Ski GENERAL MANAGER four diamond full service Resort/Hotel The ***** Hotel and Conference Center, with 118 upscale oversized units. "Location", Colorado, Meeting and Banquet facilities, Outdoor Pool, Center Exercise Room, Restaurant, Lounge & Deli, Located at the base of "Location" Ski area.
September 1996 - April 1998 Managed and did the conversion of this GENERAL MANAGER new property into a Colony / Interstate "Property" Hotel 68 two room De-Luxe Executive "Location", Central America Suites equipped with personal computers. Two specialty Restaurants, Lounge, Outdoor Pool and Jacuzzi, -underground parking.
March 1994 -August 1996 Responsible for total operations and new EXECUTIVE DIRECTOR business development in Mexico, prime MEXICO 0PERATIONS condominium developments and resorts "Property" - included ""Property",""Property"" "Property". in Cancun,""Property"", ""Property"delExecutive Offices in 'in Acapulco, development projects California USA and in Mexico. in "Location"- in ********, "Location" in "Location" and new developments in Ixtapa, Merida, and Mexico City.
February 1993 - March 1994 Responsible for the total operations of DIRECTOR OF OPERATIONS the Five Star '"Property"' "Hotel "Property" for Name" 169 Rooms home of the "Owners"
Michelin award winning "Name of Restaurant", "Property" 4 Star, 197 rooms and "*****" a prime Country Club in the Mediterranean Costa del Sol of Spain.
January 1991 -January 1993 De-luxe 220 suites condominium / resort GENERAL MANAGER (oversized four diamond 1, 2 and 3 The Shores at ******** bedroom units at Hawaiian Property, "Property" adjacent to the ********* Golf and "Location", Country Club-
IT JUST KEEPS GETTING BETTER SEASONED HOTELIER WITH TONS OF EXPERIENCE
Is begging to come home to Hawaii...Vegas is O.K. but.....
PLEASE REQUEST RESUME FOR DETAILS...
1997 - 1998, Allegro, Thailand
Consultant, as part of a team of hotel professionals that was assembled to restructure two large resort properties in Thailand, my position and responsibility was to over see the training and opening of these two properties to become "all inclusive" operations.Mr.,
Director of Operations 1996 - 1997, "Property Name", Kauai, HI. Manager, 81,unit, ocean:front Resort with Time Share.
1994 - 1995, "Property Name", , Micronesia General Manager, I oversaw the construction and opening of this new property, 40 rooms, Restaurant, Bar, Pool, Meeting Facilities and large Diving Operation.
1992 - 1993, "Property Name", Hotel., ("Property Name", ), Los Angeles, Ca. General Manager, 300 room, Full Service Hotel. Two Restaurants, two bars, Room and Pool Service, Shops, Leasing, and Car Rental.
1989 - 1992, "Property Name", Resort, "Location", Kauai, HI. General Manager, 150 unit Resort with Time Share and Resort rental.
1988 - 1989, "Property Name", , "Location", H1. Resident Manager, 300 room Resort with "all inclusive" Two Restaurants and Bars, Ocean Front Golf Course, Tennis Ranch.
1982 - 1987, Great American Management Company, Honolulu, HI.:
General Manager of the following Resort properties; Nihi Kai Villas Resort, Poipu. The Royal Sea Cliff Resort, Kona. The Westbury Resort, Waikiki Beach. The Kailua Bay Resort, Kona. Whalers Cove, Poipu.
Other Related Experience: Town & Country Hotel, San Diego, Ca. Executive Assistant Manager. The Executive Hotel, San Diego, Ca. Asst. Gen. Manager. The San Diego Hotel, San Diego, Ca. General Manager. The Desert Inn, Palm Springs, Ca. General Manager. Travelodge, Bay area, Area Manager. Circus-Circus Hotel & Casino, Las Vegas, NV. Restaurant Manager. King 8 Hotel & Casino, Las Vegas, NV. General Manager. Hilton Hotel, Moncerey, Ca. General Manager.
STRONG FOOD AND BEVERAGE WITH COMPLEMENTARY GM EXPERIENCE
Great Public Relations and Customer relations skills. Consider for growth or smaller property opportunities
Please request Resume for Details...
CAREER OBJECTIVE
Seek career opportunities in public relations, sales, or hospitality, which will effectively utilize extensive background and experience.
SUMMARY OF QUALIFICATIONS
$ 20 Years management, sales, and public relations experience within the hospitality industry; listed in AH&MH=s AWho=s Who in the Hospitality Industry.@
$ Career History includes employment and training within the U.S. and international locations.
$ Expertise in operational, supervision and special events coordination; multi-unit and International resort experience.
$ Proven capabilities in sales and public relationsBexcellent presenter of services/products.
$ Skilled in instilling confidence and trust with clientele, and motivating personnel to their highest levels of productivity.
$ Ability to organize, manage, delegate, and accomplish objectives within established time frames.
$ Quality Assurance, Motivational, and leadership training.
Computer literate; word, excel, publisher.
$ Restaurant, food service, and club fabrication, turn-key operation. Trained with Micros and Digital Dining Software applications.
Name of Candidate
PROFESSIONAL HISTORY
1994-present Company Name:. City and State
Managing Partner
Responsible for creation, design, and operations of full service
restaurant and catering facility. Marketing, sales, training, and
supervision. Micros programming and training. Business sold.
1994-present Company Name:. Location
Family-owned business
Buyer, sales, and marketing for upscale gift shop and coffee bar.
Responsible for design, operations, and product development.
1996-1997 Location: Chamber of Commerce Location
Executive Director
Operations of Chamber of Commerce, Visitors Center, and Interpretive Center. Daily operations, membership sales, marketing, Economic development. Supervisory and special events. Major accomplishments: tourism development. Web page development, increased community involvement and excitement. Introduced Pawhuska area as location site for movie industry. Responsible for area attractions to become internationally visible. Leadership training, Economic Development training, and State level involvement. Youth program development.
1993-1994 Company Name:. New Orleans, Louisiana
Passenger Service Representative, Concerige
Food and Beverage and hospitality operations aboard a passenger cruise line. Organized special events and supervised multi units.
1992-1993 Company Name:. Talequahah, Oklahoma
Director of Concessions
Design, implementation, and operations of concessions and food services in casino-type atmosphere, gaming operations for Cherokee Indian Nation. Daily operations, special events, supervisory, training and marketing, multi-unit facilities. Micros installation and training of staff and management.
candidates name
1989-1992 Company Name:. Bartlesville, Oklahoma
Food and Beverage Manager
Catering Director, Concerige
Four diamond facility, responsible for fine dining, upscale pub,
banquet and catering operations. Established and trained CONCERIGE services. Sales, marketing, event planning, and multi-unit operations.
1980-1989 Well Known Resort Paris, France
Management, sales and marketing
Food and Beverage operations, multi-unit, multi-country facilities. Public relations, responsible for international staff and training. Assigned to resorts throughout world. Motivational, management, leadership, and stress management training. Sales and marketing, developing site locations for resorts international, design and implementation for turn-key operations.
ADDITIONAL EXPERIENCE
Consulting restaurant & food service design
POS Programming and training of staff
Sales, marketing, and public relations
Radio station, sales, traffic, on air
National Democratic Committee Washington DC
Intern: traffic, planning special events,
Concert and club promotions
Location Scout ************** Film Commission
15 years experience full service, fast food, multi unit
Food service establishments, convenience store.
EDUCATION San Jacinto College Pasadena, Texas
Interior Design
University of Houston Houston, Texas
Food and Beverage Management
Club Medeterrane University Paris France
Management, Leadership, Quality Assurance
Language. Motivational
American Hotel and Motel Institute
Hospitality Law, Food and Beverage Management, Human Relations, Sales and Marketing.
Candidates Name:
ACCOMPLISHMENTS:
Leadership *********
******** Travel and Tourism Association
Board of Directors
Governor=s Tourism Conference, ********
Board of Directors
Special task force: Office of Lt Governor
PERSONAL Martial status: single, no dependants
Availability: Immediate; current passport available for relocation
References: furnished on request
UP AND COMING FOOD AND BEVERAGE MANAGER FOR THAT GROWTH POSITION YOU HAVE OPEN!!
PLEASE REQUEST RESUME FOR DETAILS...
EDUCATIONAL BACKGROUND
B.S.B.A. in Hotel, Restaurant, and Tourism Management. June 1996
University of Denver, Denver, Colorado
Associate in Arts. University of Hawaii, L.C.C. Pearl City, HI. May 1993
HOSPITALITY EXPERIENCE
******** Hotels & Resorts, Pittsburgh, PA. Sept. 1996 -
Food & Beverage Af~n~ae . Responsible for restaurant, lounge, present
and 7,200 sq. ft. banquet space. Job functions include: forecasting;
budget managing; beverage controlling; labor management; monthly
and quarterly inventory/purchasing; and implementing corporate
-programs & menu roll out.
********************* , University of Denver. Sep t. 1994 -
Concession kfa~er. Supervised food production and preparation Aug. 1996
and food stands for various sporting events held on campus. Planned
and maintained staffing and food need for each event.
*********** , Colorado Springs ****. Summer 1995
College Inkmaship. Worked in most facets of the hotel, including:
bellman; banquets/catering; housekeeping; and PBX operator.
American Hawaii Cruises. May 1994 -
WaiterlAssistant waiter. Served five meals per day in a 4-Star dining March 1995
room on a 1, 100 passenger cruise liner.
ARA Food Services, University of Denver. Sept. 1993 -
Preparation and serving of food and alcoholic beverages to spectators May 1994
at various sporting events on campus. Served as cashier and line
server at dining halls on campus.
OTHER WORK EXPERIENCE
Track & Field and Cross Country Coach at Mililani High School, Jan. 1990 -
Mililani, Hawaii. Planned and executed daily and routine practices June 1993
and meets. Prepared schedules and training for 40+ athletes.
AWARDS AND HONORS
Vice-president: Colorado Restaurant Association, student chapter 1995-96 school year. Vice-president: Ka Ohana Hawaii Club, University of Denver, 1994-95 school year. Treasurer: Hotel, Restaurant, & Tourism Management Society, 1993 - 94 school year. Voted 0'ahu Interscholastic Association Track & Field Coach of the Year for 1992.
CHEF EXTRODINARE' WITH TRAINING FROM HAWAII'S FINEST
PLEASE REQUEST RESUME FOR DETAILS....
Greetings,
I am submitting the enclosed resume for your consideration. I would be delighted to be considered for a position with your organization that would make productive use of my experience and qualifications.
I am prepared to bring to this position a commitment to uphold the highest standards of professionalism and job performance, which I believe you'll find amply demonstrated in my career background. My compensation requirements are negotiable within a range commensurate with my qualifications,
Thank you for your consideration.
Yours sincerely,
****************************
PROFILE
A standout study in the art of culinary excellence and the science of kitchen management committed to eliciting the highest degree of professional acumen in others,
A graduate of San Francisco's esteemed California Culinary Academy With extensive hands-on experience in the preparation of regional American cuisine under the personal tutelage of some of some of America's most accomplished chefs.
Experienced in innovatively and successfully preparing a wide range of culturally-diverse cuisines-- Classical French, Pacific Rim Fusion, Hawaiian, and California and other contemporary regional American-in association with some of Hawaii's best-known restaurants and resorts.
Highly regarded as a freelance restaurant consultant in recipe development, menu planning, purchasing, promotion, and design and implementation of kitchen management procedures and safety programs.
Keenly interested in contributing extensive experience and acumen to a position that demands the highest standard of culinary and creative excellence.
PROFESSIONAL EXPERIENCE
Executive Chef 1998 - Present
**************** Kailua, Hawaii
Supervise all kitchen operations for a 60-seat Southwestern regional cuisine restaurant generating approximately $1 million in annual sales, Supervise a staff of 12 in managing inventory, cost and portion control, scheduling, training, and kitchen safety and other policy and procedures. Supervised all kitchen operations, Ensuring the greatest possible efficiency of food and labor costs while upholding the highest quality standards for food preparation and service. Perform the full range of human resource functions associated with the effective management of kitchen operation, including hiring, training, and shift scheduling, Ensure compliance with all federal, state, and local public health policies for food preparation and sanitation
Director of Food and Beverage 1997
**** *** ****, Oregon
• Implemented kitchen, restaurant, and menu design for opening of restaurant operations for facility.
• Supervised food and beverage operations for a 3-restaurant gaming facility (totaling 300 seats capacity, $23 million annual sales) located on tribal reservation,
• Supervised a staff of 70 (including 9 managers) associated with food and beverage operations, in planning and implementing menus, inventory management, and cost control.
• Hired and trained Executive Chef and all food and beverage managersImplemented stringent federal safety and labor laws pertaining to food and beverage operations on reservation lands, including conduct of CPR classes.
• Wrote and produced safety and employee training, and policies and procedures manuals for department.
• Managed and accounted for food cost percentage purchasing to evaluate food costs as a percentage of overall operations costs.
• Personally trained a largely inexperienced staff to implement the highest standards of customer service and food and beverage preparation and presentation.
Chef de Garde Manger 1995-1996
******************* , Eugene, Oregon
• Supervised 2 staff members in providing on- and off-site catering and performing onpremises banquets accommodating 20 - 300 guests.
• Created and supervised presentation of displays of butter, vegetable, and fruit carvings, and supervised serving of cold foods and sausages, luncheon meats, galantines and balantines.
Chef de Garde Manger 1994-1995
****** ****** **, Oregon
• In a seasonal, contractual capacity, supervised 16 staff in providing all on- and off-site catering and full banquet kitchen service for up to 1,500 guests for weddings and other special occasions and corporate functions,
• Created and supervised presentation of ice and fruit carvings.
Supervised restaurant breakfast, lunch, and dinner service of hot and cold foods.
Chef de Garde Manger 1994-1995
***** ***** ****, *****, Hawaii
Supervised all on- and off-site catering and banquet functions for traditional French brigade-style kitchen of Conde Nast 5-Diamond resort consistently providing Hawaii's toprated cuisine. Supervised preparation of all charcuterie including sausages and luncheon cuts, and utilization of herbs and vegetables from hotel's own garden.
Chef de Tournaut 1993-1994
*******'* Restaurant, Honolulu, Hawaii
• Completed 250-hour internship in rendering the full range of "back of house" services, including vegetable and sauce preparation, butchery, and line cooking for one of Hawaii's most highly regarded Pacific Rim Fusion cuisine restaurants
• Personally assisted in styling of menu items for photography and presentation in Chef ***
***** best-selling cookbooks.
Dining Room Captain 1991-1993
California Culinary Academy, San Francisco, California
Supervised all "front of house" operations while concurrently enrolled as a student. Acquired valuable experience as Dining Room Captain in performing all "front of house" restaurant duties, and in working in Academy's grill in preparing al fresco and regional American cuisine with a California flair
Bar Manager 1989-1991
*************, Kaneohe, Hawaii
Supervised 3 staff members in performing all bar operations including inventory and liquor control and promotions,
Lead Line Cook 1988 - 1999
*** ********, Las Vegas, Nevada
Performed Line Cook duties including preparation of mainstream American cuisine favorites and pan" items including salads, soups, sandwiches, and sauces
EDUCATION
Associate of Culinary Arts Degree, California Culinary Academy San Francisco, California: 1994
Worked on a casual basis as a cook and kitchen assistant in various restaurants in Paris,
France: 1985
REFERENCES
Gladly provided upon request.