Executive with diverse experience in sales and marketing, with the ability to initiate change and implement new processes while maintaining a positive environment. motivator with the ability to identify and solve problems Experienced in operations, new business development and management in rapid growth industry.

Developed and managed a National program creating 1000/6 revenue margin each year for over 4 years. Demonstrated success in the development and procedures of new services through advertising and promotions.

Developed business and capital projects increasing revenues,

- National Magazine - National Event - Industry Trade show - TV. programming.

Hands on operations, program development and management experience resulting in increased profitability,

Completed and orchestrated presentations on services to perspective clients, and industry representatives,

Management responsibility in design, production, market advertising contracts and placement. Proven leadership in sales, marketing and market driven planning.

Goal oriented leader with ability to manage multiple functions simultaneously

Achieved goals and met deadlines consistently and maintained the budget.

Established efficiency, program control , and systems procedures.

Bachelor of Arts degrees in Psychology and Physical Education, Concordia College, Moorhead MN. , 1976. Athletic scholarship for lee Hockey and Golf, Graduated with 3.2 GPA Deans List.

Languages; English, experienced in both Italian & Spanish, with a limited understanding of French and German.

Computer experience: Microsoft windows 95, Word for windows, Act 1.0, Internet Functions, PowerPoint 7.0

Intro., Quick books 5.0 Intro. E-mail functions.

Open to travel and relocation with in the State of Hawaii. Hobbies include golf, running, skiing and reading

COMPANY NAME, Honolulu HI, (President) 06-98 - Present

Product distribution company, currently marketing inversion products, and a low impact running product.

- Establish new local sales, networking, target market analysis through communications and advertising. COMPANY NAME HOCKEY ASSOCIATION, Miami Fl. (President/CEO) 06-92 - 01-98 A national, for profit, amateur roller hockey association designed to implement mid grow the sport at the grassroots level acting both as a new customer base for the industry and a feeder system for the Professional ranks.

- Successfully developed and implemented a 5yr. strategic plan creating and establishing a. new sport.

- Developed the market strategy, materials and services together with the vision for the future.

- Licensed the program internationally in Japan, Brazil, Germany and Canada

- Increased market share and brand recognition for supporting companies in an emerging market

T.V. COMMERCIAL & PUBLICITY ACTOR / SPOKES PERSON, Europe 07-96 - 06-92

- Travelled throughout Western Europe, ( with a brief stay in Japan, 6 months), representing various

products/services while developing a network marketing strategy coveting 15 cities over 9 countries.

PROFESSIONAL ICE HOCKEY PLAYER Italy, Europe- (Coach / Player) 07-84 - 07-86

- Responsible to lead a Division One team in Northern Italy in scoring and to win the championship, construct and instruct the local hockey youth program, and develop an understanding for the language. COMPANY NAME Calgary, Canada. (Director) of Land Development) 09-80 - 01-94

- Successfully negotiated an annexation proposal in Calgary to encompass hundreds of acres of undeveloped company land. Negotiation with new prospective business tenants in a competitive market. COMMERCIAL REAl-ESTATE INVESTMENT, Edmonton, Canada. (Sales Rep-) 04-79 - 09-80

- Acted as the agent between commercial property/ land owner and the potential investor/ client,

Successfully negotiated several Contracts using creative financing and marketing techniques.

COMPANY NAME, Edmonton, Canada, (Marketing / Sales Rep.) 06-76 - 03-79

- Stimulate net new business while managing existing accounts. Awarded "Rookie of the Year award."

Presidents Club in an unprecedented 9 months, achieving 166% of plan,

Summary of qualifications

* Twelve years of progressive management experience covering a wide range of functional responsibilities. * Operated as a high-level change agent implementing both procedural and cultural modifications to enhance organizational effectiveness. * Primary responsibility for creation and daily management of annual business plan to approved budgets. * Led effort to design and implement successful ISO9001 registration within operations. * Computer Literate - Excel, Word, Power Point, Internet, and MRP platforms

Employment

August 1998 - January 1999
"COMPANY NAME"
Tianjin, PR China
General Manager -

Temporary assignment
* Bottom line management responsibility for manufacturing site in Tianjin, China * Developed internal system infrastructure to further site development
 

June 1997 - July 1998
"COMPANY NAME".
Cayo District, Belize
Resident Manager * Overall management responsibility for small jungle lodge in Belizean rainforest * Performed accounting, purchasing, and sales function as well as backcountry guiding

June 1996 - May 1997
"COMPANY NAME"
Site General Manager

* Bottom line management responsibility for manufacturing site in Hampton, Virginia * Planned and implemented major restructuring of business unit to improve profitability

January 1996 - May 1996
"COMPANY NAME" (same company)
Industry Segment Manager

*Designed and implemented of marketing plan and sales plan to significantly diversify sales mix into a new market

April 1994 - December 1995
"COMPANY NAME" (same company)
Vice-President Operations

*Responsible for all production operations departments for a $10 million manufacturing business

January 1993 - March 1994
"COMPANY NAME" (same company)
Customer Service Manager

* Responsible for inside sales, planning, and purchasing functions

June 1990 - December 1992
"COMPANY NAME" (same company)
Production Control Manager

* Management responsibility for planning and inventory control functions February

1988 - February 1990
"COMPANY NAME"
Manufacturing Manager

* Management responsibility for manufacturing operations in a defense subcontracting environment

June 1984 - January 1988
"COMPANY NAME"
Production Control Manager

* Management responsibility for planning and inventory control functions for a defense subcontractor

Education

1984 - 1986
University of Northern Colorado Greeley, Colorado
Master of Business Administration GPA 3.95

1976 - 1981 University of Colorado Boulder, Colorado
Bachelor of Arts - Environmental Conservation GPA 3.1

Volunteer experience

Classroom consultant for Junior Achievement's Applied Economics Program for five years in Colorado High Schools Member of Board of Directors for Junior Achievement - Rocky Mountain Chapter

Summary:

-10 years Desk top Publishing design on Macintosh/PC format utilizing Quarkxpress 4., Photoshop 5, Illustrator 7, Pagemaker 6.5, Microsoft word 6. Freehand 7. Adobe Streamline, Dimentsions -15 years working experience in photography, video,television, and film productions. -Strong public relations skills -Bilingual fluent in Spanish/English -8 years experience in marketing and advertising sales -Dynamic self starter, team player, multiple task oriented. -Extensive travel in Central, South America and the Carribbean.-5 years management experience -Certified PADI open water diver w/ over 500 dives -35 flight time hours completed toward Private Pilot lic.

Education:

1983 Graduate,Vero Beach High School. College Prep Program
1998 Graduated, Santa Fe Community College, Associates of Arts Degree
1999 Junior, University of Florida, Majoring in Electronic Intermedia
Design

Work experience summary:

1998- present Company Name. Gainesville Fl. Department Manager
Digital Imaging Department responsible for photographic restoration, digital
manipulation and out put of digital photography files utilizing
Photoshop 5.0, Ripstar large format inkjet ijt620, Opal plus film recorder,

1996- 1998, Company Name INC., Vero Beach Publisher/General
Manager/owner and creative/Advertising director responsible
for all operations and creative design of bi monthly state wide publication
concentrating on Florida Surfing.

1996-1997, Television channel . Station Manager responsible for daily operations, and program production for local television station.

1994 -1996, Company Name Vero Beach. Marketing Manager, responsible for developing marketing strategies for multi-departmental objectives utilizing print, Television, and Radio. Also responsible for all public relations and newspaper promotions.

1990-1994, Company Name Network, Hollywood Ca. Assistant Producer for 24 hr Fashion network segment producer for clients in international fashion industry.

1987-89, New York Times Company Name. Composing artist, Stock wire editor, prepress production assistant.

1985-1987, Company Name Vero Beach. Art Director responsible for creating multi-media communication campaigns for international advertising agency utilizing Print, Television, and Radio.

1983-1985, Company Name Vero Beach. Pre-press production, assistant manager/photographer/creative assistant for national software magazine.

1981-1983 Press Journal Newspaper for Indian River County. Composing artist, Advertising graphics, pre-press production, photographer and darkroom tech.
 
 

My major is MIS (Management Information System).....I'm interested in a full time job....here is my resume....

OBJECTIVE Seeking a FullTime / Part Time position in the field of MIS.

EDUCATION FLORIDA INTERNATIONAL UNIVERSITY Miami, FL Bachelor of Business Administration, Management Information System, Aug 1999.

MIAMI DADE COMMUNITY COLLEGE Miami, FL Associate in Arts Degree, Management Information System, 1995.

RELEVANT EXPERIENCE 05/98 to 01/99 COMPANY NAME. Tampa, FL Foreign Exchange Processor *Responsible for closing all F/X throu out the day with the Brazilian Treasury Desk. *Controlled and maintained customer accounts. *Made sure clients had funds to cover for daily trades. *Involved in special projects. *Made sure there were no discrepancies between clients and brokers instructions. *Responsible for the approval of trades closed directly with Brazils Treasury Desk.

08/97 to 04/98 COMPANY NAME., Brazil General Manager *Assisted and involved in the opening of the business. *Managed all types of sales ( wholesale and retail). *Involved in purchases. *Assisted the Marketing/Advertising department in all decisions. *Maintained market share at a steady level.

01/96 to 08/97 COMPANY NAME. Computer Services *Assisted lab manager with maintenance of computer software and hardware equipment. *Administered personal instruction to users concerning relevant programming and application. *Conducted instructional seminars to users and faculty illustrating the usage of computer application and programming software. *Maintained security of laboratory equipment. *Assisted lab manager with upgrading of equipment.

09/93 to 09/96 COMPANY NAME.. Miami, FL International Marketing Manager Assistant *Assisted in marketing products to foreign markets. *Studied the financial aspect of import / export. *Conducted market research for expanding the company's business. *Provided advice for the company's strategic planning.

06/96 to 10/96 COMPANY NAME.. Miami, FL Institutional Research Department *Edit surveys and perform data entry of survey data to computer files. *Access, input, and maintain data on data base for Operations management Association. *Provide assistance to office staff, to include answering the telephone and other clerical duties. *Develop and maintain home pages for the department.

HONORS & ACHIEVEMENTS Certificate of Occupational Competence in Business Information System, 1993 Certificate of Occupational Competence in Computerized Accounting, 1991 Principal's Honor Roll 1990-1991, 1991-1992

ACTIVITIES Florida International University Law Association. (Treasurer) Management Information System Association.

SKILLS Computer Skills *Applications: Word Perfect, Netscape, Access, and Excel .

* Operation System: MSDOS, Windows 98, VAX/VMS, and UNIX/SOLIX. *Programming Languages: AS400/COBOL, QBASIC, and HTML.

ADDITIONAL INFORMATION Speak fluent English, Portuguese, Spanish, and Arabic.

AVAILABILITY Aug 1999

REFERENCES
 
 

EDUCATION

INDIANA UNIVERSITY, Bloomington IN 1985-1989

Bachelor of Science in Business Administration

Major : Accounting

CGPA : 3.01

EXPERIENCE

COMPANY NAME: (MALAYSIA) SDN BHD

Advertising-Post Production (Offline and Post Supervision)

Financial Controller June 1997-Present

1) Overseas all accounting activities of the business-from book keeping to final management accounts and overall financial performance, direct financial reporting to Managing Director

Prepare financial analysis to assist management in strategic decision making

Handle human resource matters-payroll, personel

Oversee the day to day operation of the company

Interface with company producer, clients, suppliers, tax authority and company’s accounting and tax advisory firm

COMPANY NAME: (MALAYSIA) SDN BHD

Advertising Agency

Cost Accountant September 1995-May 1997

Oversee all production billings for all local and overseas clients

Monitor actual costs on monthly basis, analysing data, budgeting projects and generate monthly status reports-production revenue and expense for P&L

Interface with account management, studio manager, outside suppliers such as photographers and production houses and clients

Assistant Accountant September 1993-August 1995 Oversees all media billings for all local and clients

Generate monthly reports-media revenue and expense for P&L

Interface with media planners, clients, suppliers such as local broadcast stations and subsidiary companies

Accounts Officer January 1991-August 1993

Prepare monthly reports-Work in Progress, Revenue and Expense for production billings

Reconcile intercompany balances and generate the necessary reports

Provide general assistance as needed to Financial Controller

PRICE WATERHOUSE SDN BHD

U.S. Tax Associate November 1989-November 1990

repare U.S. Tax Returns (Form 1040) for expatriates

Microsoft Excel, Word, Lotus, MYOB (Mind Your Own Business) Accounting Package,

ACCPAC, Netscape, Internet Explorer, E-Mail using Edora and Netscape Mail, Macintosh
 
 

JR. LEVEL ACCOUNTANT WITHSTRONG COMPUTER, SALES, MANAGEMENT AND MARKETING SKILLS

Looks like a "GoGetter" See for yourself!!

Please Request resume

Summary of qualifications	May, 1996 – current Company Name: Fort Worth, Texas (Commercial Software for the Health Care Industry) CIO · Dismantled existing effort to create new product, re-write from scratch using C++. Released 1998 to market. · Replicate existing Unix application with Windows product. Released 1997. · Dismantled existing technology group initiated Design team for all new products. · Existing systems analysis. Replaced HP T500 with F50 multi-processors, EMC storage with new Data Warehouse while live. · Initiated Intranet & web site. Managed internal systems for 300 person organization. · Complete internal & external requirements for Y2K. · Reorganized Documentation & Marketing Graphics Design · Upgraded staff throughout organziation. · Negotiated all large contracts, both customer and suppliers.
Education	1965 – 1967 Kilgore Jr. College Kilgore, Texas Associate Degree – Business 1967 – 1970 UT Arlington Arlington, Texas Accounting ·  [ Details of position, award, or achievement. ]
Professional experience	1990 – 1996 Company Name:, Texas President · Author of accounting software, 199? PC Magazine award for best high-end accounting software for Windows. · Technology sold to competitor in 1996 1977 – 1990 Company Name:, Texas President · Largest distributor of installed residential home products in DFW area · Company sold in 1988 to Fortune 500. Main attraction for acquisition was a high utilization of computers, which acquirer needed to offer to their customer base. 1972 – 1977 Company Name: Arlington, Texas Executive Vice President · Largest distributor of building hardware for commercial construction in US.
Objective	Utilize the management & technology skills I have acquired in an organization that has growth potential while encouraging continued personal growth through knowledge in technology.

^Resume:

^{CURRICULUM VITA}

^{PLEASE REQUEST RESUME FOR FULL DETAILS:}

^{MARITAL STATUS : Married}

^{LANGUAGE SPOKEN : English, (Fluent) ,Malaysia ,(Fluent),
Mandarin, (Fair)}

^{LANGUAGE WRITTEN : English, Bahasa Malaysia}

^{C0MPUTER LITERACY : Window 95, MS Words
WORKING EXPERIENCE}

^{PRESENT : BUSINESS DEVELOPMENT MANAGER "COMPANY NAME" SDN
BHD}

^{July 1996 - September 1998
Position : Property Manager}

^{: "COMPANY NAME", a subsidiary of *******
Job Responsibility
:a) Managing condominium in the capacity of
i)Building Manager
ii)Resort Operation Manager}

^{:b)Building Managers.
Act in the capacity of Management Corporation under the state Titles
Act. Liase with various owners, architect and contractors to
ensure quality and monitor the progress at various stage of work
and make monthly progress report. Upon Vacant Possession, ensure that
all defects are handle appropriately by various contractor. Upon
issuance of Certificate of Fitness, to ensure that the Building/Condo is upkeep to its highest of quality.}

^{:c) Resort Operation Managers.
To market apartments leased back to us by defining source markets and segmentation, market penetration strategy-pricing/packaging and
product positioning. Performance as Property Manager overseeing the resort operation reporting to the Directors.}

^{Oct 1995 - July 1996
Position :Managing Partner}

^{Company :"COMPANY NAME"}

^{Job Responsibility :a)To carry on the businesses and activities of management consultants and to render specialised consultancy services on the setting-up,
on operations and management of resort and
other related services to any person, firm of
corporation.}

^{:b)To provide public relations counsel by consulting with client on relations with the customers, employees, the trade or general public and after such consultation to recommend certain form
of publicity, advertising and other courses of conduct.}

^{:c)To provide the expertise on all or any of the business of organisers, managers, promoter or agents for travel, sports and entertainment of all kinds.}

^{:d)To provide Training Services to the service industries or corporations.}
 

^{Contracts :a)"COMPANY NAME", a 46 rooms seaside resort in Melaka.}

^{:b)"COMPANY NAME", wholly operated by "COMPANY NAME"}

^{:c)"COMPANY NAME" - Training services rendered.}

^{:d)A' "COMPANY NAME" - Training services rendered.}

^{:e)"COMPANY NAME" - Consultancy for entertainment and
promotions.}

^{July 1992 - Oct 1995}

^{Position :General Manager}

^{Company :"COMPANY NAME" (284 rooms) "LOCATION".}

^{Job Responsibility
:a)Product Development with ID Consultant and Architectural
Drawing.}

^{:b)Pre-opening review outlet theme and concept.}

^{:c)Pre-opening review on Hotel Standard Operation Requirement.}

^{:d)Proposal list of Procurement of operational Equipment
Furnitures and Fittings.}

^{:e)Proposed detail budgets}

^{:f)On site inspection, proposed for any variation deemed
necessary and project supervision.}

^{:g)Product Development (F & B), sports and recreation.}

^{:h)Marketing sales & promotion}

^{:i)Preparation of operational and subsidiary budget.}

^{:j)Preparation of manpower and human resources planning.}

^{:k)Preparation of overall operational policies and procedures.}

^{:l)Preparation of operational manual.}

^{:m)Owners Licences and Permits.}

^{:n)Performance as General Manager overseeing the hotel
operation reporting directly to Deputy CEO of company.}
 

^{1988 - July 1992
Position : Food & Beverages Manager}

^{Company : "COMPANY NAME" (295 rooms)
"LOCATION".}

^{Job Responsibility :
a) Overall incharge of the whole Food & Beverage Department
outlet comprising of :-
1) Banquet
2) Room Service
3) Coffee House
4) Disco
5) Grill Room
6) Lounge
7) Music Room
8) Swimming Pool}

^{b) Co-ordination with Kitchen Department on Food Quality,
Costing and Production.}

^{c) Sales & Marketing - Co-ordinatings and implement food and
beverages promotions.}

^{d) Quality control on service and product.}

^{e) Training of F & B personnel.}
 

^{1987 - 1988
Position : Food & Beverages Manager}

^{Company : "COMPANY NAME" (160 rooms)
"LOCATION"
1985 - 1987
Position : Food & Beverages Manager}

^{Company : "COMPANY NAME" (180 rooms)
"LOCATION".}
 

^{1984 - 1985 :
Position : Assistant Food & Beverages Manager}

^{Company : "COMPANY NAME"l, Kuala Lumpur (250 rooms)}
 

^{1981 - 1984 :
Position : Food & Beverages Manager}

^{Company : "COMPANY NAME" (150 rooms)
"LOCATION".}
 

^{1980 - 1981 :
Position : Maitre d' Hotel}

^{Company : "COMPANY NAME" Kuwait (520 rooms)
Kuwait}

^{1974 - 1980 : Position
: Outlet Manager}

^{Company : "COMPANY NAME" (390 rooms)
Kuala Lumpur}

^{Courses Attended:}

^{1) Understanding & Profiting from the Business of Hotel & Service Apartments
2) How to retain Employees
3) Train the Trainer
4) Creative Thinking & Problem Sorting
5) Strategic Approach to the Complete Marketing Plan
6) 1994 Hotel & Tourism Marketing
7) Executive Development Programme for Hotel & Tourism
8) SupervisingTraining Workshop}
 

^{Special Qualities: Task of opening seven hotels & resorts & apartments}

^{"GOES ON TO LIST OUTSTANDING ABILITIES AND ACIEVEMENTS...PLEASE ASK TO SEE THIS ONE"}
 
 

PLEASE REQUEST RESUME FOR DETAILS

May 1998 -Present All year Rocky Mountain Summer & Ski GENERAL MANAGER four diamond full service Resort/Hotel The ***** Hotel and Conference Center, with 118 upscale oversized units. "Location", Colorado, Meeting and Banquet facilities, Outdoor Pool, Center Exercise Room, Restaurant, Lounge & Deli, Located at the base of "Location" Ski area.

September 1996 - April 1998 Managed and did the conversion of this GENERAL MANAGER new property into a Colony / Interstate "Property" Hotel 68 two room De-Luxe Executive "Location", Central America Suites equipped with personal computers. Two specialty Restaurants, Lounge, Outdoor Pool and Jacuzzi, -underground parking.

March 1994 -August 1996 Responsible for total operations and new EXECUTIVE DIRECTOR business development in Mexico, prime MEXICO 0PERATIONS condominium developments and resorts "Property" - included ""Property",""Property"" "Property". in Cancun,""Property"", ""Property"delExecutive Offices in 'in Acapulco, development projects California USA and in Mexico. in "Location"- in ********, "Location" in "Location" and new developments in Ixtapa, Merida, and Mexico City.

February 1993 - March 1994 Responsible for the total operations of DIRECTOR OF OPERATIONS the Five Star '"Property"' "Hotel "Property" for Name" 169 Rooms home of the "Owners"

Michelin award winning "Name of Restaurant", "Property" 4 Star, 197 rooms and "*****" a prime Country Club in the Mediterranean Costa del Sol of Spain.

January 1991 -January 1993 De-luxe 220 suites condominium / resort GENERAL MANAGER (oversized four diamond 1, 2 and 3 The Shores at ******** bedroom units at Hawaiian Property, "Property" adjacent to the ********* Golf and "Location", Country Club-
 
 

Seek career opportunities in public relations, sales, or hospitality, which will effectively utilize extensive background and experience.

SUMMARY OF QUALIFICATIONS

$ 20 Years management, sales, and public relations experience within the hospitality industry; listed in AH&MH=s AWho=s Who in the Hospitality Industry.@

$ Career History includes employment and training within the U.S. and international locations.

$ Expertise in operational, supervision and special events coordination; multi-unit and International resort experience.

$ Proven capabilities in sales and public relationsBexcellent presenter of services/products.

$ Skilled in instilling confidence and trust with clientele, and motivating personnel to their highest levels of productivity.

$ Ability to organize, manage, delegate, and accomplish objectives within established time frames.

$ Quality Assurance, Motivational, and leadership training.

Computer literate; word, excel, publisher.

$ Restaurant, food service, and club fabrication, turn-key operation. Trained with Micros and Digital Dining Software applications.

PROFESSIONAL HISTORY

1994-present Company Name:. City and State

Managing Partner

Responsible for creation, design, and operations of full service

restaurant and catering facility. Marketing, sales, training, and

supervision. Micros programming and training. Business sold.

1994-present Company Name:. Location

Family-owned business

Buyer, sales, and marketing for upscale gift shop and coffee bar.

Responsible for design, operations, and product development.

1996-1997 Location: Chamber of Commerce Location

Executive Director

Operations of Chamber of Commerce, Visitors Center, and Interpretive Center. Daily operations, membership sales, marketing, Economic development. Supervisory and special events. Major accomplishments: tourism development. Web page development, increased community involvement and excitement. Introduced Pawhuska area as location site for movie industry. Responsible for area attractions to become internationally visible. Leadership training, Economic Development training, and State level involvement. Youth program development.

1993-1994 Company Name:. New Orleans, Louisiana

Passenger Service Representative, Concerige

Food and Beverage and hospitality operations aboard a passenger cruise line. Organized special events and supervised multi units.

1992-1993 Company Name:. Talequahah, Oklahoma

Director of Concessions

Design, implementation, and operations of concessions and food services in casino-type atmosphere, gaming operations for Cherokee Indian Nation. Daily operations, special events, supervisory, training and marketing, multi-unit facilities. Micros installation and training of staff and management.

Food and Beverage Manager

Catering Director, Concerige

Four diamond facility, responsible for fine dining, upscale pub,

banquet and catering operations. Established and trained CONCERIGE services. Sales, marketing, event planning, and multi-unit operations.

1980-1989 Well Known Resort Paris, France

Management, sales and marketing

Food and Beverage operations, multi-unit, multi-country facilities. Public relations, responsible for international staff and training. Assigned to resorts throughout world. Motivational, management, leadership, and stress management training. Sales and marketing, developing site locations for resorts international, design and implementation for turn-key operations.

ADDITIONAL EXPERIENCE

Consulting restaurant & food service design

POS Programming and training of staff

Sales, marketing, and public relations

Radio station, sales, traffic, on air

National Democratic Committee Washington DC

Intern: traffic, planning special events,

Concert and club promotions

Location Scout ************** Film Commission

15 years experience full service, fast food, multi unit

Food service establishments, convenience store.

EDUCATION San Jacinto College Pasadena, Texas

Interior Design

University of Houston Houston, Texas

Food and Beverage Management

Club Medeterrane University Paris France

Management, Leadership, Quality Assurance

Language. Motivational

American Hotel and Motel Institute

Hospitality Law, Food and Beverage Management, Human Relations, Sales and Marketing.

Candidates Name:

Leadership *********

******** Travel and Tourism Association

Board of Directors

Governor=s Tourism Conference, ********

Board of Directors

Special task force: Office of Lt Governor

PERSONAL Martial status: single, no dependants

Availability: Immediate; current passport available for relocation

References: furnished on request

PLEASE REQUEST RESUME FOR MORE DETAILS....

Objective A top level position with a progressive Hotel/Resort/Management company…to bring to that organization a high degree of professionalism, creativity and initiative towards the achievement of maximum profit while providing the leadership and motivation required to insure a quality product.

Experience

June 1989 - Oct. 1998 "Well known Consortium of fine Hotels". (11 year unbroken stint)

UP TO 4 FIGURE ROOMS IN TOP OF THE MARKET PROPERTIES....

Sept. 1997 -Oct. 1998 "Well known Consortium" - Dallas, TX. General Manager - *** rooms Responsible for the overall operation and administration of a first class full service hotel. ? Total revenues in excess of $ 11 Million. ? Occupancies in the low 70’s - ADR in the mid $ 90’s. ? Increase in ADR of 6.5 % year on year. ? Increase in REVPAR of 7.5 %. ? Leader in the market in REVPAR and MARKET SHARE. ? Maintained a 37.5 % GOP. ? Food and Beverage revenues in excess of $ 3.5 Million. ? 14,000 square feet of meeting space.

Dec. 1996 - Sept. 1997 "Well known Consortium of Fine Hotels" - St. Thomas, U.S Virgin Islands. Director of Resort Operations - *** suites and villas with large marina. Responsible for the daily overall operation and administration of the resort. ? Total revenue in excess of $ 13 million. ? Leader in the market in REVPAR and MARKET SHARE.

? Occupancies in the mid 70’s - ADR low $ 200’s ? Three restaurants, deli-provision store dockside, three bars/lounges, banquet facilities in junior ballroom and on the beach, full wedding package, four tennis courts, kids klub for children 4- 12 years of age, watersports and marina activities. ? Destination resort with the best beaches in the Caribbean.

Feb. 1996 - July 1996 -************* General Manager - 251 Suites Task force assignment for 6 months while hotel was being transitioned to new ownership. ? Revenues in excess of $ 11 Million. ? Occupancies in the high 60’s - ADR low $ 100. ? Full service restaurant and 6000 sq.ft. meeting space.

Sept. 1994 - Dec. 1996 ********** ***************-"Well known Consortium" . Director of Hotel Operations - *** Suites Responsible for overall operations and administration of the hotel. ? Total revenues in excess of $ 12 Million. ? Occupancies in the mid to high 70’s - ADR in the upper $ 120’s. ? Increase in ADR 9.6% year to year. ? Maintained a year end GOP of 46%.

June 1989 - Sept. 1994 "Well known Consortium" . Director of Food and Beverage Responsible for annual F&B revenues of $ 4 million with $ 2.5 million in banquet revenues. ? Maintained a combined food & beverage profit of 30 %. ? Maintained an annual food cost of 31 % and an annual beverage cost of 23 %. ? Recipient of the President’s Award for Food and Beverage Director of the Year 1993.

June 1984 - May 1989 Exclusive Carriage Trade Est. General Manager/Owner Successful, elegant and affluent 170 seat fine dining restaurant and 18 guest room country inn with full services and amenities. Williamsburg style furnishings and atmosphere.

Feb. 1983 - May 1984 "************************************************" . - *** Rooms Director of Food & Beverage Successful opening of new first class hotel with administrative and operational responsibilities of the food and beverage divisions. Total F&B revenues in excess of $ 7 million with meeting and banquet facilities in excess of 50,000 sq. ft.

Jan. 1974 - Feb. 1983 "Well known Consortium of fine Hotels and Resorts" . (9 years of steady service)

Feb. 1980 - Feb. 1983 "Hotel Name". -"Location *** rooms Food & Beverage Director Food & Beverage revenues in excess of $ 4.5 million.

Jan. 1979 - Jan. 1980 "Hotel Name". -"Location *** rooms Assistant Food & Beverage Director Food & Beverage revenues in excess of $ 9 million.

Jan. 1974 - Jan. 1979 "Hotel Name". -"Location. Banquet/Convention Services Manager Gourmet Restaurant Manager Personal Information:

? Raised in Europe, spent 18 years in Italy. ? Birthplace - North Carolina ? Languages - Italian-fluent; French & Spanish-good.

? Travel experience - North America, Europe, Middle East and Africa.

Education : College - American College of Switzerland, Leysin, Switzerland. High School - Barry’s High School, Florence, Italy. References available on request.
 
 

PLEASE REQUEST RESUME FOR DETAILS:

Marital status: Single Age: 37

Nationality: British DOB 14th May 1961

Objectives

I am skilled in a variety of operating systems, MS Office, and LAN/WAN etc. With a very successful career to date, seeking a new and exciting challenge. Combining a wealth of experience gained from manufacturing, retail and the service areas, with strong sales and marketing skills, I have very highly developed communication skills which make me well suited to customer-facing, and management roles. I am looking to develop my company, Boston Developments, into a project resoursces company in 1999.

IT skills & experience

Customer facing, team leadership, resource/project management, technical sales

PC Hardware: Compaq servers, IBM RS6000, Dell, IBM, Compaq, Hewlett Packard and compatibles, Complete hardware assembly, upgrades

Operating systems: Win 3.11, Win 95, Win NT 3.51/4 Novell 3.12, TCP/IP, Exchange

Training: MS Office, one-to-one or small groups - 1YRS EXP

Additional: Apple Macintosh, HTML programming, MS Access development

Accomplishments

1. Completed IBM training course in LANs/WANs achieving highest class combined theory and practical mark of 92%.

2. Began selling PCs in Sevenoaks in September 1993 achieving year-one turnover of £325,000. Beat £50K monthly target in September 1994. Grew the company to 5 outlets and £1.8M.

3. Created an extremely successful radio advertising campaign in 1993/1994 that increased sales threefold.

4. On-the-road selling sportswear I succeeded in beating all targets set, relating to volume and opening of new accounts in various markets, beating all previous company records. I began with 50 accounts and left over 250 in territory.

5. Procured recording contract for a group who achieved some success in UK and Far East.

July 1998 - Jan 1999 Reuters Project Manager/Team Leader

Head of the Boston Desktop Upgrades team upgrading their clients "Network News" 2000 & 3000 terminals to NT4 and the latest Millennium Compliant applications. I have undergone a "Network News" training course and am now a qualified "Network News" engineer. My work includes project planning, scheduling, monitoring and reporting to the technical head of the UKI division. I am responsible for a team of eight engineers upgrading and installing NT4 and "Network News" apps on machines within private banks and finance institutions throughout Central London.

May 1998 - Information Systems Group Project Manager

Running two separate projects for the "Name of Organization" Tasks include Y2K audit and analysis as well as a new domain/security implementation company wide. Role involves some hands-on NT Server/Exchange Server as well as full day to day organisation.

March 1998 - May 1998 Computeraid Y2K Audit Team Leader

Large scale Y2K audit project for "Financial Firm" at sites throughout the City plus several major European cities and Johannesburg. Running a team of nine technical auditors working on a total of 6000 PCs. Reporting to the Project Manager my responsibilities are to organise the team members, liaise with the Computeraid project team (Co-ordinators, Soft Auditors, "Financial Firm" management etc.) Additionally, I am responsible for producing targets and monitoring daily performance.

January 1998 - March 1998 Business Systems Group NT Rollout Team Leader

Running a small team of six engineers implementing an NT4 rollout for "Name of Company" at sites in both England and Scotland. Full responsibilities include LAN/WAN connectivity, organisation of six-man team to install 17 Compaq servers and over 500 clients. NT4/95/Exchange/Outlook.

July 1997 - December 1997 "Name of Company" Hardware/Software Engineer

Providing both hardware and software support on a number of sites in the South East, including Proctor & Gamble, Kimberly-Clark, Legal & General dealing with Compaq, Toshiba, Hewlett Packard, MS Win NT4, NT3.51, Win 95, Novell 3.11/3.12/4.11, Lotus Notes, MS Mail, MS Office etc.

August 1996 - July 1997 "Company Name" NT Rollout Engineer

Working on prestigious IBM contracts for companies including NatWest (Windows NT 3.51 Roll-Out) and Boots (LAN and EPOS). Responsibility for install teams & site auditing.

September 1993 - August 1996 "Well Known Hi Tech Co's" Sales Director

Committed to manufacture, supply and installation of desktop, portable computer solutions and LANs to small and medium sized companies from five outlets in the South East. My responsibilities included sales and marketing in both the retail and corporate divisions, negotiating with clients at boardroom level and managing installation and support.

April 1990 - September 1993 "Retail Stores" Sales & Marketing Manager

Responsible for marketing and sales for the busy ******* superstore computer supplier. Reporting to the Marketing Director and the MD, my main areas of responsibility including increasing sales to corporate customers from *****, managing the company’s Europe-wide database and implementing sales and marketing initiatives throughout the group. I set-up training seminars for branch managers and senior sales staff throughout the group.

Education

1979 - 1982 Birmingham University

Degree: BSc Hons - Science of Resources

1972 - 1979 Bexley & Erith Technical High School, Bexley, Kent

A' Levels: Geography, Geology, History

Eight O’levels including Maths and English Language
 
 

EXPERIENCE

9/97-10/98 DIRECTOR OF SALES AND MARKETING

Major Property: Nagoya, Japan

Responsible for sales budget of over $40 million at ***-room five-star hotel

Responsible for setting and execution of all sales and marketing strategies related to room, banquet, and wedding sales; promotional and PR-related activities; and all sales administration of staff of 30

Increased hotel's 1998 market share to its highest level in nine-year history, during time of considerable economic downturn

Maintained city's highest occupancy level for five straight months, from April to August 1998. Throughout 1998, maintained same 1997 occupancy level of 82%, while other hotels in competitive set all saw drops of between 4-7 points

Instituted bi-monthly bridal fair/mini bridal fair program that substantially increased wedding bookings. August 1998 bridal fair saw highest booking conversion ratio (58%) in several years and produced 18 definite weddings and $270,000 in anticipated revenue

Turned around 1998 wedding sales from -35 weddings vs 1997 in first half to +15 vs 1997 in second half

To compensate for losses in other segments, coordinated concerted effort to increase sales in corporate segment, doing so by 8% in one year to highest level in history of hotel

4/94-5/97 INTERNATIONAL SALES MANAGER

The "Major Property" Tokyo, Japan

Participated in very successful opening of ***** new flagship hotel, helping to become occupancy leader in Tokyo within first three months

Responsible for all international marketing and sales, including advertising, promotions, multinational accounts, global distribution channels, trade shows, liaisoning with overseas corporate sales offices

Increased percentage of hotel's foreign guests to more than 50% of total within period of less than two years, more than tripling owner's projections

In charge of many multinational accounts, including Burger King, Blockbuster Video, DHL, Federal Express, and United Technologies. United Technologies account grew from 15 to 450 room nights in one year, despite fact local office located one hour from hotel

Among nine corporate sales executive/managers, achieved second highest production total of volume corporate accounts and highest overall average rate

Designed and implemented summer sales promotion through ***** central reservation system that generated over $350,000 in sales over four-month period and improved production through system 59% over average

5/90-3/94 MARKETING MANAGER, INTERNATIONAL SALES

*****. Osaka, Japan

Assisted in negotiating, developing, and establishing business relationship with large Korean company to distribute and market ***** oral-care products

Promoted to country manager for Korea and became personally responsible for analyzing market conditions and designing short- and long-term plans to develop Korean oral-care market

Managed all aspects of business relationship with distributor: product development, package design and copy, trademark and patent issues, sales negotiations, marketing planning, sales analysis, marketing education

Developed and given discretion over sales projections and related expense budget, including sales administration, marketing support, product development and research

Planned and developed home-use test for focus group. Analyzed and made launch decision based on results

Proposed, designed, budgeted, and funded product in-store promotion that increased sales 90% over monthly average and dramatically increased trial purchase of product

Obtained 4% share by second year in market, while tripling sales revenue to $1.5 million and sales volume to 3 million pieces, exceeding budget by 100%

Twice awarded with year-end bonus for outstanding sales results, placing in top three among 120 division salespersons

12/86-4/88 TECHNICAL EDITOR/COPYWRITER

*****. Osaka, Japan

EDUCATION

August 1989 MASTER OF INTERNATIONAL MANAGEMENT

American Graduate School of International Management

Thunderbird Campus Glendale, Arizona

Graduated with honors

Spring 1989 Institute for International Studies and Training Fujinomiya, Japan

Full-tuition fellowship sponsored by government of Japan

December 1984 BACHELOR OF SCIENCE: ECONOMICS

Montana State University Bozeman, Montana

Graduated with honors

LANGUAGES Fluent in Japanese

Computer: Macintosh and PC, MS Word, MS Excel, MS PowerPoint

INT'L EXPERIENCE Ten years' residence in Japan; extensive overseas business travel

I am sending you my resume for consideration for the position of Hotel General Manager I have been the General Manager for several large hotels with over 200 rooms. I also held the position of Corporate Chief financial Officer for a large hotel management firm in Atlanta. In addition, I was the General Manager for a large resort property in the Florida Keys which also had a large nightclub and a restaurant. I have served in every capacity in a hotel from laundry to sales.

I am looking to relocate and I am interested in a high level management position. I am very familiar with many software programs and have installed many hotel accounting programs into hotels. I have also installed and taught the use of Unix systems.

I have written a procedures manual for hotels which includes all of the accounting functions of all departments. This procedure manual is presently being used in nine hotels in the south.

I would be available immediately and relocation is not a problem.

I believe that Hawaii would be an ideal location for me to actively pursue my hotel career. I also have no problem in dealing with the international trade which I have done on several occasions while serving as General Manager with some properties.

Thank you for your time and if you have a position that you think that I may be interested in, please email or call me.
 
 

Please Request Resume for Additional Details:

As a proven leadership, bottom-line oriented, strong team player, detail-oriented and strictly "Hands- On" young successful entrepreneurial minded hotel management executive with more than 10 years of proven expertise for producing profitable, measurable results in quality operations management is the expertise I would bring to your client' s fine hotels and resorts.

I am confident that, with my international multicultural experience in hotel management and resort development, I can significantly contribute to the company's efficiency, growth and profitability.

Highlights of my areas of expertise and accomplishments :

• Strong executive management background with proven techniques in all areas of Operations including Marketing, Rooms, Food & Beverage, Finance, and Employee Training & Development, contemporary management philosophy and excellent leadership qualities.

• Developed innovative marketing/ business strategies and plans to maximize growth and profitability, expand market penetration, and accomplish the company's mission.

• Pro-Active leader who encourages and supports a teamwork environment to increase employee morale, productivity and efficiency.

• Dynamic interpersonal, verbal & writing communication and negotiating skills. Extremely well organized.

• Trained, Motivated & Developed senior managers/heads of departments in all aspect of resort and operational staff to the highest international standards.

• Computer literate with knowledge and experience in various computer systems and applications including Excel, Lotus 123, Microsoft Word, Fidelio and Mainframe for Data.

• Outstanding guest relation's skills

• Strong commitment to providing superior customer services

• Full range of Sales & Marketing experience including: direct sales, advertising, brochure design, rate and commission structure, packaging tour operators and wholesalers contract, public relations, group market, 800 reservations system, trade and industry events as seller - World Travel Market, CHA Marketplace, European Trade Shows and North American Trade Shows.

• Established & Developed excellent relationships with Tour Operators, Wholesalers & Travel Agents and Repeat international clients.

• Saved 15% operating cost by designing, implementing and enforcing a series of budget controls and analysis systems.

• Achieved 24.5% cost of sales, bottom-line operating profit in excess of 32.25%.

• Reduced Payroll cost 70% without jeopardizing quality or performance standards.

• Increased profit margin from negative to 28%.

• Achieved positive cash flow for the owner and turned over the operation as scheduled.

Enclosed please find my full confidential resume for your review and consideration.

I sincerely believe that, with my experience in the Caribbean Isands and International insightful perception, and commitment to success, and the value I would bring to your chent's hotel management team development and profitability. I would be an asset to your clients organization.

At this point, I have successfully completed my two year contract with "Resort Name" as a General Manager for "Resort Name"[All- Inclusive] and I am immediately available to begin making contributions to your client's organization.

Career Objective. Hotel Director of Operations

PROFESSIONAL PROFILE

An accomplished and goal-oriented hotel management executive with 10 years of experience building and leading

integrated marketing, finance and management operations for international hotel companies. A decisive leader who

creates a team-oriented environment, which increases employee efficiency and productivity. Utilizes and implements

a contemporary management philosophy and excellent leadership qualities.

SUMMARY OF QUALIFICATIONS

More than 10years of experience in hotel management having successfully opened and operated three-star to four-star full service commercial hotels, resort hotels, all-inclusive resort hotels, luxury boutique resort hotels and time-share/vacation ownership all suite resort. Strong general management qualifications in business analysis and development, strategic planning, and all facets of process/productivitylquality improvements.

0 Talented in spearheading business opportunities, developing marketing strategies to maximize growth, integrating and re-engineering operations to reduce costs and increase profitability, as well as effecting smooth company mergers and acquisitions.

CAREER PROFILE

-Operations Management-

Directed and managed the entire operations of 80 to 300 rooms upscale hotels, including pre-opening, setting policy,

improving profitability, and directing marketing strategies. Held direct profit and loss responsibility with an annual

operating budget exceeding US $12 million.

• Repositioned the resort from two star (* *) to three star within one year!

• Negotiated and increased tour operator contracts from six wholesalers to 26 within six months of operation.

• Implemented and enforced a series of budget controls and analysis systems, resulting in a 2 1 % operating profit and cash flow. Created successful resort operational procedures and policies manual.

• Instituted company award -w=mg employee guest service training programs-

• Established operational standards for the property, ensuring consistency and quality of services.

• Converted EP hotel into All-Inclusive resort and trained all resort staff - increased occupancy by 72% with 20% G.O.P. in first year of all-inclusive operation.

-Sales & Marketing-

Developed innovative marketing/business strategies and plans to maximize growth and profitability, expand market

penetration, and accomplish the company mission.

• Increased gross profits within theorist three months by 30% by implementing all advertising, promotions, marketing and public relations campaigns.

• Implemented a cost effective refurbishing plan to ensure marketability to the targeted clientele.

• Instituted a new marketing program, increasing occupancy by nine points.

• Developed and implemented a marketing program for the restaurant which resulted in a 45% increase in gross profits within theorist three months. continued...

And it goes on and on...A super candidate...
 
 

PLEASE REQUEST RESUME FOR FULL DETAILS:

To Whom It May Concern

Thank you for taking time to receive my correspondence. My work history reflects twenty plus years in the hotel industry with heavy emphasis in general operations management rooms' division management, and the development of guest satisfaction programs and quality assurance standards.

In 1997, with the completion of the management company's contract at the *******, my career returned to the Orange County/ Disneyland market and the ***********. As Resident Manager, I have assisted the General Manager and owners In the reorganization and reintroduction of the property into the marketplace. I will continue in this position until the completion of the hotel's sale in February 1999.

I am seeking a position that will offer long term stability and upward growth. Please keep me in mind for future opportunities.

Best Regards

******* ***********

OBJECTIVE! Actively seeking a position with a management team that can best utilize my skills and years of experience in professionally addressing their guests' needs.

EXPERIENCE:

10/92 through 6/97:

*********************

The ************** 247 ALL SUITE/FULL Service property adjacent to the ********* County Fairgrounds. The hotel opened in 1992 as the only all suites ****** west of the Rockies. The ******** Suites has been repeatedly awarded the "******* Chairman's Award" for outstanding guest satisfaction levels.

Duties: ASSISTANT GENERAL MANAGER

Worked directly the General Manager in the selection of a creative and professional management team. Represented the General Manager in her absence and daily as MOD. Worked with all department heads to assure realization of budget and service Pals. Joined in working with the General Manager in the development and implementation of controls and programs to assure quality standards. Assisted the General Manager in creating programs to develop and motivate employees. Oversaw in-house guest accounts and directed the Front Office Manager's actions in this regard. Monitored accounts receivable billing and collection. Oversaw cutoffs and upsale reports for Sales and Operations.

Monitored ******* Reservations System to assure sellout opportunities and rate yield management Addressed guest and employee needs, requests and complaints. Headed assigned projects as needed (i.e., ordered, distributed and inventoried Liquor in absence of food managers). Reported directly to the General Manager.

7/92 10/92 *******************

Orange County Airport

Duties RESIDENT, MANAGER

Interviewed, hired, scheduled and monitored the training of all Room Division Staff. Directly supervised Executive Housekeeper and Chief Maintenance Engineer to assure cost efficiency and quality product. Worked closely with Director of Sales to maximize sellout opportunities. Interfaced with the Food and Beverage leasee to develop a mutually smooth and profitable operation. Addressed guest and employees' needs and requests. Reported directly to the General Manager and headed assigned projects.

6/76 - 2192 ******************************** Buena Park, CA

The ******** is a *** room full service resort hotel that is located adjacent to Knotts Berry Farm.

Duties MANAGER ON DUTY (4/89 - 2/221:

Interviewed, hired, scheduled and monitored the training of all Front office staff (Front Desk, Reservations, PBX, Bellstaff and Parking Control). Interfaced with all department managers and supervisors to assure efficient handling of guests' needs throughout the property.

Addressed guest and employee requests. complaints, and incidents. Maintained room cutoffs, close outs, and upsale reports for the Sales and Room Divisions. Verified accuracy of guest and city ledger accounts prior to transferring to Accounting.

Handled all emergency responses to the hotel and their follow through. Managed vehicle repairs and records as required by the CHP. Reported directly to the General Manager.

RESIDENT MANAGER (ROOMS' (5/88 - 3/89): .

Interviewed, hired, scheduled and monitored the training of all Front Office staff (Front Desk, Reservations, PBX, Bellstaff and Parking Control). Managed the schedules and function of all Room Division Managers including the Executive Housekeeper.

Conducted price and quality comparisons for supplies and products and implemented changes as needed. Created and monitored the daily progress of a housekeeping staffing guide. Worked directly with the Chief Maintenance Engineer to assure quality room standards. Developed training manual for Front Office employees.

Managed vehicle repairs and records as required by the CHP. Conducted annual reviews for management and staff, Reported directly to the General Manager.

FRONT OFFICE MANAGER / DIRECTOR OF QUEST SERVICES 11/86 - 3/89):

Continued to direct all Bellstaff operations as noted from 1979. Assisted in interviewing, hiring, scheduling and training of all Front Office staff (Front Desk, Reservations and PBX). Supervised their performance to assure a professional environment.

Monitored guest accounts, credit limits and accuracy. Addressed guest and employee requests, complaints, and incidents, Reported directly to the General Manager.

DIRECTOR OF GUEST SERVICES / BELL CAP TAIN (1/79-3/89):

Interviewed, hired, trained, and supervised the performance of all Bellstaff and drivers, Developed and implemented job descriptions and a procedure guide to include a standard guest welcome and presentation to the property.

Responsible for individual, group, and convention arrival/departure services. Organized and directed the first Meet & Greet Service at LAX, including transportation exclusively utilizing hotel vehicles and drivers. Organized and directed a complimentary round trip transportation service to Disneyland utilizing hotel vehicles and drivers.

Provided corporate transportation as requested by the Sales Department. Supervised the Optional Tour Desk. Valet Laundry and luggage Storage, Managed all vehicle repairs (two city transit busses, several mini passenger busses and various size vans). Reported directly to the Resident Manager or General Manager.

BELLMAN / GUEST SERVICE (6/76 - 6/79)

Provided luggage handling services for all guests (individual. group and Handled round trip transportation for guests to the Airport Bus Stations and other local points. Provided information and directions as requested. Reported to the Bell Captain.

SUMMARY OF QUALIFICATIONS-

• Professional background encompasses extensive experience in all facets of the hotel operations and management

• Strong communication skills easily establishes a rapport with the public as well as with co-workers in all levels of operations.

• Capable of maintaining high efficiency and productivity necessary in completing projects within budgetary and time constraints.

• Excellent leadership qualities; successfully supervises, trains. evaluates and motivates key personnel.

• Ensures all operations are followed in compliance with governing rules and regulations,

• Goal oriented; works efficiently under pressure or stressful situations while ensuring quality results are accomplished.

REFERENCES: Available upon request,
 
 

PLEASE REQUEST RESUME FOR MORE DETAILS...

EMPLOYMENT SUMMARY- Extensive experience in customer service, public relations, marketing, product development and contract negotiations. Personal contact and direct company authority to negotiate with vendors and suppliers. Directed sales staffs and directed the development of operating policies and procedures for multi-million dollar travel companies. Operated, marketed, and sold airplane charters and charter programs.

SKILLS: Entrepreneurial background..Personally owned and operated commercial travel business operations and administration management...personnel management

APPLICATIONS: Product Development, Marketing and Distribution, Sales Negotiations, Individual and Group Development.

PROFESSIONAL EXPERIENCE:

Position: Director of Casino Sales & Marketing 1998

**************** Hotel & Casino

Las Vegas, Nevada

Responsibilities- Personally responsible for developing a promotional and marketing plan to fly casino players into Las Vegas, Nevada. Developed al) in house travel program for benefit of employees and customers for negotiated bulk and net airline and Amtrak ticket prices. Negotiation of group and wholesale contracts and development of FIT program

Position; Vice President-Sales & Marketing 1997-1998

************************

Las Vegas, Nevada

Responsibilities: Organize the Group Travel Department develop marketing and procedures to launch group activity to an organization of more than 3000 travel agents. Negotiate with vendors and suppliers for best rate competitive bids and process agent contracts and payments and integrate the group activity into tile overall agency processing.

position: Owner & Operator 1996-1997

*****************

Las Vegas, Nevada

Responsibilties: Provide individual consulting services to a number of 'travel related companies throughout the entire Country. Providing marketing and sale expertise for specific industry programs,, as required by company owners.

Position: Director of Casino Marketing & Sales 1996-1997

*****************

Las Vegas, Nevada

Responsibilities; Personally responsible for developing a marketing plan to fly casino players into Laughlin, Nevada on a contract charter basis sponsored by Hotel/Casinos in Laughlin. Developed casino marketing programs for Las Vegas Hotel/Casinos from several California cities utilizing *********** Jet airplanes. Responsibilities included negotiations for contracts with Hotel/Casinos, advertising, and marketing to the general public, specific group operators and ground operators.

Position- Director of Marketing and Sales 1995

***************

Laughlin, Nevada

Responsibilities: Operations, marketing and sales for a small airline based in Laughlin Nevada. Personally responsible for negotiating with Hotel/Casino, ground operators and other sources to use our airplanes for sightseeing and air charter service. Marketed our travel packages and player program to 95 cities on our track program

position: Owner-Operator 1984-1995

****************.

Hollywood, Florida

Activities: Developed a travel company specializing in corporate and leisure travel arrangements for Union Offices throughout the country as one of a selected number of authorized Union Travel agencies. The company expanded into four and travel related segments and introduced air charter programs and casino players programs for the Las Vegas and Mississippi markets.

Accomplishments:

Developed a startup company into a multi-million dollar travel agency.

Successfully negotiated contracts with Unions to provide their travel set vices.

Developed the first air/ground non-stop charter program from Ft. Lauderdale to Las Vegas using L-101 1 wide body aircraft.

Negotiated with airlines to contract aircraft for air charter program.

Fulfilled regulatory agencies requirements to provide air charter program, Largest seller of air seats for Eastern Airlines and AmericanTrans Air in Ft. Lauderdale.

Developed relationships with air charter brokers, hotel/casinos and ground operators.

Licensed Junket Representative and Wholesaler for a number of Hotel/Casinos ill Las Vegas, Mississippi and the Caribbean. Managed a staff of 30 employees.

PLEASE REQUEST RESUME FOR MORE DETAILS...

CAREER OBJECTIVE

A Meeting and Planning Management position where excellent organization, administrative and management skills can enhance company visibility and profits.

More than nine years of progressive meeting and event management experience for **************** *******. Organized successful start up of corporate meetings department in Austin Texas and Dresden Germany. Expertise in design and development of auditoriums and their multi-media audio-visual systems in both domestic and international locations. Created and developed international food service operation, responsibilities included vendor selection, budget management, equipment selection and design of cafe kitchen areas. These efforts resulted in my being awarded five Vice President’s spot light awards.

************************* Austin, TX. 1989 - 1999

Planning & Food Service Manager1996 - 1999

Senior Meetings Specialist 1989 - 1996

Directed and managed the creation of the Texas Corporate Meetings Department and staff, resulted in a first year increase in the number of corporate meetings while reducing the previous years meeting expenses by 30%.

Designed and executed an average of 150 domestic and international meetings per year, the largest being **** 25th anniversary celebration in Texas for 12,000 employee’s and family members.

Organized a series of public relations meetings between *** and the German community where Fab 30 eventually was built, dignitaries in attendance were the U.S. Ambassador, German Chancellor Helmut Kohl and C.E.O. ***** *******. This series of meetings directly influenced the local community and German environmental group’s acceptance and approval of the AMD manufacturing facility.

Negotiated and managed the development of on site audio visual support contract in Texas which resulted in a 25% savings per year of audio visual equipment rental and labor costs.

Directed and managed the creation of the Dresden, Germany corporate meetings department and staff. Designed and executed the Fab 30 Ground Breaking and Corner Stone Ceremonies, the Corner Stone ceremony was held in a 30,000 square foot tent erected on site.

Conducted training classes for major hotel chain properties based in Austin to help them understand the difference between corporate and association meetings. These classes helped the hotel staff to understand the urgency of a quick response time when inquires of space availability were made by corporate meeting planners

Consultant for projects built in United States, Germany and China, with primary responsibility for the auditoriums, learning and development center’s, café kitchen and seating areas. Prepared, managed and monitored the design, equipment selection and budgets for auditoriums and cafes that were built by *** in Austin Texas, Dresden Germany and Shuzo China. The German design and equipment selection came in $670,000 under budget.

Standardized existing meeting room audio-visual equipment worldwide. Created concept that allowed presenters to email their presentations to any *** meeting room location through out the world. Researched and partnered with I.T.M. group to create a program that through the use of Internet firewalls prevented the security of the presentation from being compromised by either internal or external sources.

Created, negotiated and managed national employee food service program. This included initial vendor selection and contract negotiation. Efforts resulted in successful profit and loss based contract that eliminated a $65,000 annual subsidy Negotiated annual commission of on site vending machine sales, commission averaged $160,000. This money was used to off set annual food service operating costs experienced by *********.

Created, negotiated and managed German employee food service program. This included initial vendor selection and contract negotiation. Efforts resulted in successful profit and loss based contracts. Interviewed, hired and trained food service manager for Dresden Germany property.
 
 

Sales Manager 1985 - 1988

HOTEL SALES MANAGER

Incentive and group sales manager for ****** . Presented a strategic marketing program that focused on increasing mainland group sales: involved local community businesses in promoting their venues as attractions to mainland groups. This was a dramatic turn from previous marketing strategy that focused on Kamaina groups. Marketing strategy resulted in an 82% contract closure rate and an average daily room rate increase of 7%. Over all determining success factor was the hotel experienced it’s first profitable year.

PLEASE REQUEST RESUME FOR DETAILS:

SUMMARY: Providing Legal assertiveness on a variety of civil and criminal matters with emphasis on alternative dispute resolution and facilitated mediation. Offering In-House Counsel and other technical support to corporate clients.

Prior consulting on manufacturing and marketing solutions to production problems, incorporating existing technology and implementing advanced manufacturing methodologies. Metallurgical Engineering (BS--Wayne State University);

State of Michigan Bar License (JD--Detroit College of Law at Michigan State University). Certificate of CDRP Mediation Training (Oakland Mediation Center) and Federal Workplace Mediation Training (Atlanta-Georgia Judicial Training Center).

                    BUSINESS EXPERIENCE

Candidates Name:, P.C. (1992 to Present). Solo Practitioner specializing in areas of alternative dispute solutions and facilitated mediation, civil and criminal matters, mental health, juvenile and probate appointments, business contracts/issues and employment disputes, and a variety of other legal matters. Providing In-House Counsel support to corporate clients.

****** & ASSOCIATES, (1991 to 1995). Providing engineering, project management & legal support for industrial applications (Automotive, Military, Construction). Recommend technological resources, whereby quality products and services are realized at competitive costs. Providing feasibility studies for the transfer of technology, products and services among world markets. Client confidentiality protected.

DIVISION MANAGER, *****. Directed new product development and applications, provided marketing/sales support for automotive die-castings. Incorporated existing technology and recommended advanced casting methodologies.

ENGINEERING SPECIALIST, Name of Organization. Group Leader for materials and process selections in design, development, and manufacturing of gas turbine engines. Managed manufacturing programs incorporating superalloy applications of aluminum, nickel, titanium, and multiple property rotors. Patents Awarded.

STAFF QUALITY CONTROL ENGINEER, FORD MOTOR CO. Launched new automotive engine parts through all production phases. Acting Quality Control Laboratory Supervisor for Michigan Casting Center.

CHIEF METALLURGIST, ATLAS FOUNDRY COMPANY. Directed Meehanite casting production for automotive and prototype castings, melting and pouring operations, and plant quality control functions.

PLEASE REQUEST RESUME FOR DETAILS:
            Objective

Looking for a senior management "hands on" position, in a  company that wants to grow and could benefit from my wealth of experience. Salary Requirements open!
  Experience

  "COMPANY NAME:"
Chief Operating Officer, 1994-1998
Responsible for the overall operation of the company.
  Grew company from small regional firm to a national company
  Quadrupled sales
  Redesigned production increasing capacity five fold
  Developed new product lines that became number one sellers
  Lowered raw material cost significantly
  Developed successful print and radio media campaigns
  Established brand recognition through aggressive marketing
  Grew profits significantly
  Increased value of company 1000%

"COMPANY NAME:"
Senior Vice President Manufacturing, 1990-1994
Responsible for operations of four plants nationwide. Modernized plants, established cost controls, increasing profits significantly. Opened a new plant, and increased capacity at existing plants by 50%. Developed new product lines.

"COMPANY NAME:".
Vice President-General Manager, 1987-1990
Responsible for overall operation of the company, including sales, marketing, production and distribution.

"WELL KNOWN COMPANY NAME:".
Director of Purchasing, 1983-1987
Created and staffed a central purchasing department for eight plants. Developed a computer system and accomplished great cost reductions for the corporation. Very involved in major construction.

"COMPANY NAME:"
Director of Purchasing,  1977-1983
Responsible for the purchasing of all goods and services of a multiple plant operation.

"COMPANY NAME:".
Vice President Operation, 1971-1977
Responsible for production, purchasing, traffic and customer service.

  Education

          Whittier college