Retail Professionals:

BROAD, BROAD RANGE OF ABILITIES AS APPLICATION, T/S AND MANAGER

Another you have got to see it to believe it!!!

Name Witheld to preserve confidentiality. Please request resume for details

Objective To obtain employment that would allow me to grow both personally as well as professionally.

Employment 12/98 - Professional NBA Team Technical Specialist

§ Handled Full NT roll out of over 300+ machines § Provided both hardware as well as software upgrades § Trouble shot problems arising from upgrades § Provided technical advice regarding upgrades and deployment § Set all permissions as well as security for client machines § Handled several high priority task concurrently

9/98 - 12/98 Name of Company and location: Technical Contractor

§ Implementation of Y2K Product § Provided end user support for new product § Set permissions for users based on user login § Managed ELDB to add permissions to database based on user access level § Schedule and organize pushes and installs of software to clients via Microsoft System Management Server

5/98 - 9/98 Name of Company and location: Network Engineer

§ IBM business partner that provided service contracts to small to medium sized companies § Maintain and Install of LAN, WAN Windows systems § NT integration with IBM Mainframe systems § Provided all technical needs to 200 + customers on premises § Provided technical consultations to clients § Performed routine maintenance of hardware software for clients and management of their networks.

7/97 - 5/98 Major Software Developer Technical Support Engineer

§ Answer station for Microsoft Windows 95 and Internet Explorer technical support queue. Provided phone support for Windows 95 and Internet Explorer issues including all programs included with Windows 95 (Service release or Retail) and Internet Explorer. Software included with IE would be applications such as Net Meeting, Outlook Express, Front Page Express and any other program installed with the full version of the browser install. § Additional Responsibilities § Microsoft Team Windows NT4.0 Server Instructor § Microsoft Team Windows NT4.0 Workstation Instructor § SRG (secondary response group) level 2 support technician § MIT (mentor-in-training) program as per Microsoft definition § Member of Windows 98 instructor team

3/95 - 6/97Name of Company and Location: Sales Manager

§ Conducted training and mentoring through out sales cycle § Worked with medium to large customer’s which included several fortune 500 companies § Worked Directly with sales people and customers to design and implement technical solutions § Gave on site demonstrations of products and there capabilities § Company was Solution provider for many large software and hardware companies § Traveled to office’s all over the US And Canada to Conduct training § Worked with high level executives at many fortune 500 companies § Maintained a very high level of customer service § Supervised in excess of 20 persons

Software Windows 95, Windows 98, OSR2, Windows 3.x, PLUS!, DOS 6.22

Windows NT 3.51, NT 4.0 (both server and workstation), Windows 2000

Internet Explorer 2.x through 5.0, Net Meeting, Internet Mail & News, Outlook Express

Front Page Express, Personal Web Server, Peer Web Server

Office 95, 97 and 2000 (includes Excel, Access, Binder, Power Point, Word, Schedule.

Outlook 98, Win95 Exchange client, Windows NT Exchange client

Internet Information Server 3.0 and 4.0, Systems Management Server 1.2, Proxy Server 2.0

Exchange Server 5.0+, SQL Server 6.5, Index Server, Transact Server, News Server

Net Show Server, OS/400, IBM UNIX, HP UNIX, SCO UNIX, Cisco, IBM and Bay networks

Hardware Extensive knowledge of PC repair and upgrading including building/repairing/upgrading PC's

Jet Direct interfaces and other LAN print station devices

Hobs, concentrators, switches, routers and other LAN/MAN/WAN packet switching devices

Knowledge of cable types UTP/STP, 10b2, 10b5, FDDI etc.

Protocols IPX/SPX, TCP/IP, LDAP, NNTP, SMTP, IMAP, POP3, OSPF, RIP, DAV, SMB, NCP

DFS, NFS, ARP/RARP, DHCP, DNS, FINGER, FTP, NBT, SNMP, PPP, PPTP, SAP, TELNET

Credentials Microsoft Worldwide Training primary response group support for Windows 95

Microsoft Worldwide Training Windows 95 components, OSR2, PLUS!, Internet

Microsoft Worldwide Training Internet Explorer 4.0, Net meeting, FrontPage Express and Outlook

Microsoft Worldwide Training DirectX 5.0

Microsoft Worldwide training installing and configuring Windows NT 4.0 server in a heterogeneous LAN

Microsoft Certified Product Specialist

Microsoft Certified Professional

Microsoft Certified Systems Engineer

Microsoft SQL 6.5 Certified

Windows NT 4.0 Server Certified

Windows NT 4.0 Workstation Certified

Windows NT 4.0 Enterprise Server Certified

Networking Essentials Certified

TCP/IP Certified

Education 1989 -1991 University of California at Los Angeles Los Angeles, California

1991-1993 University of Oregon Eugene. Oregon

B.A Business Administration Degree University of Oregon

References available upon request