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Senior Technical Writer/Software Documentation Specialist
SUMMARY OF SKILLS AND ACCOMPLISHMENTS
More than 28 years of progressive experience in the field of computer software design & analysis, programming, software documentation, including 2 years in R&D software support services, 4 years systems programming and analysis, 1 year of project leadership in applications development, 2 years research & development planning and analysis, and 19 years of professional consulting for software design, analysis & documentation development and planning with experience in a wide variety of hardware, software, avionics, weapon systems and telecommunications systems & equipment.

Documentation Development:  Software and Systems General Descriptions, Marketing Literature & User’s Guides, Engineering & Application Specifications, Installation, Troubleshooting and Maintenance Manuals, Systems Programming Practices, Programming Guides, Programming Reference Manuals, Programming Language Reference Manuals, Internal Systems Logic and Maintenance Manuals, Software Administration Manuals, Software Process & Procedure Manuals, System Requirements Specifications Administrator's Reference Manuals, Operation Manuals, Test Specifications.

Military Standard Documentation:  In accordance with MIL-STD 483 and 490, MIL-STD 2167 & 2167A, MIL-STD 1815A, including Program Design Specifications, System Requirements Specifications, Interface Requirements and Design Specifications, Program Description Documents, Interface Design Documents, Software Top Level Design Documents, System &  Software Detailed Design Documents, Software Programmer’s Manuals, System User's Guides, Software Product Specifications, Functional Specifications, and Data Item Dictionaries.

Programming & Systems Experience:  IBM-PC, XT, AT, 8086 through Pentium 686, MS-DOS Ver 1.2 thru 6.22, Windows NT, 95, 97, & 3.1 for Workgroups, RS/6000 AIX, SCO/Open Desktop Development Environment, X-Windows, OS, DOS, MVS, TSO, IMS, CICS; XENIX, Unix, SCO Unix, 0S/2, DEC VAX/VMS, IAS, RMS-11, RSX/11M, Unix V2 thru V7; CDC Cyber 70 Model 73 & 74, Cyber 170 Model 865 & 875, SCOPE, ZODIAC. NOS, RTOS, and Macintosh System 5 thru Mac OS System 7.6.

Programming Languages: Visual Basic, HTML, HtmlScript, JAVA, Javascript, C, Visual C++, Macro Languages for MS-Word, Excel & Access, Visual FoxPro, Ada, Pascal, CHILL, PL/1. PL/M, COBOL, FORTRAN, BASIC, Macro-11, CP & PP Compass, BAL, and Assembler on Intel 8080, 8086, 8088, 80286, 80386, 80486, Motorola 6502, 68000 thru 68040, dBase III & IV.  Familiar with PVCS, SCCS, and ClearCase Configuration Management tools.

Word Processors:  Microsoft Word 97 SR-1 for Windows and Macintosh V2 thru Office 98, MS FrontPage, Word Perfect V5.2, SUN Workstation using Interleaf, Multimate, FrameMaker, FrameBuilder, Rational Apex, Rose & SoDA, Aldus PageMaker, Aldus Personal Press, CorelDraw, Visio Technical, MacWrite I, II & Pro, MacDraw II, & Pro, and MacPaint, SuperPaint, Photo Deluxe and Photo Shop, Graphic Converter, Unix ED & VI, NROFF & TROFF, IBM ISIL, GML & Bookmaster.

EMPLOYMENT HISTORY
May 1979 to Present Self Employed Systems Analyst, Technical Writer, Software
   Documentation & Training Specialist

Professional Consultant on a contractual basis for Software Documentation, Applications & Systems Design & Analysis, and Project Management and Planning. Work has been performed successfully for the following clients:
"COMPANY NAME"- 6-month contract - extended to 30 mo. (10/96 - present)
Senior Technical Writer/Analyst for the development and maintenance of the Flight Control Systems (FCS) Department’s Intranet web-pages using HTML and Javascript.  Development of software documentation and process & procedures documents including the Software Development Plan (SDP), Software Verification Plan, Software Configuration Management Plan, Software Tools and Procedures document, Plan for Software Aspects of Certification (PSAC), Operational Test Procedures, Subsystem Specifications and the Aircraft Certification Equipment (ACE) Operators Guide.  All documents were converted to either HTML or PDF format for web page display.  Served on FCS Process Team for the development of a Software Life Cycle Plan in accordance with DO-178B guidelines.  Design, development and maintenance of a Document Database using the ClearCase Configuration Management tool.  Acted as liaison between the Software Control Library (SCL) and the FCS department.  Occasionally supervised of other writers and word processors.
"COMPANY NAME"- - 6-month contract (3/96 - 9/96)

Senior Systems Analyst/Technical Writer for the development of the following Software Standards, Processes and Procedures (SSPP) documents for the Bradley A3 software development effort:  System Requirements Allocation Process, Software Document Development Process & Procedures, Software Detailed Design (SDD) Production Procedure.  The following MIL-STD 2167A documents were subsequently produced and/or edited for the Bradley A3 Infantry and Cavalry Fighting Vehicles:  Interface Requirements Specification (IRS), Interface Design Document (IDD), and an edit was performed for all of the text files input to the Rational SoDA CASE tool set for the Bradley A3 System Manager Software (SMS), Command & Control (C2), and Soldier Machine Interface (SMI) SDDs.
"COMPANY NAME"-
4-month assignment - extended to 7-months (7/95 thru 2/96)

Software Documentation Specialist/Systems Analyst for the development of the Interface Requirements Specification (IRS) Software Programmer's Manual (SPM), Software Test Description (STD), and Software Product Specification (SPS), all written in accordance with Mil-Std 2167A, for the Guidance and Navigation Unit (GNU) of the Stand-off Land Attack Missile - Expanded Response (SLAM ER) program.
"COMPANY NAME"-
7-week assignment (5/95 thru 6/95)

Senior Technical Writer/Project Manager for MCI Telecommunication's outsourced projects. Supervised three technical writers and one technical illustrator. Planned, assessed, assigned, and managed individual writing projects. Reported actual hours, amounts billable and current status to Area Vice President and MCI Account Manager. Developed project management database using MS-Access.  Performed technical writing and editing tasks, when required, to meet critical deadlines.
"COMPANY NAME"-
6-month contract extended to 10 months (6/94 thru 4/95)

Systems Analyst / Documentation Specialist for the development of the Software Requirements Specification (SRS), and Software Detailed Design (SDD), for the Forward Looking Windshear Weather Radar System WRT-701WS in accordance with ARINC 708A, FAA/SLR, CRTS DO-220 and CRTS DO-1788.  Setup and managed the Documentation Library using Polygons Version Control System (PVCS) Configuration Management Tool. Compiled, edited and organized documentation input from software and systems engineers, Created all system block diagrams, interface diagrams, data and central flow diagrams, flow charts, tables and figures. Attended design reviews and code walkthroughs. Provided input to the verification and testing manager for the development of systems testing documentation.
"COMPANY NAME"-
3-month contract - completed assignment in only 12 weeks (2/94 thru 5/94)

Senior Technical Writer/Documentation Specialist for the development of internal procedural documentation prepared for use by programmers when updating the NCBS database.  All data records were defined, broken out by field and described in detail from COBOL source code listings.
"COMPANY NAME"-
3-month contract - extended to 4 months (8/93 thru 12/93)

Senior Systems Analyst/Documentation Specialist hired by ETA to continue development of MIL-STD 2167A documentation for the Aircraft Mishap Prevention (AMP) Data System. Documentation was completed for the System User's Manual (SUM), Computer System Operations Manual  (CSOM) and On-line Help text files for an SCO/Open Desk Top development system using Ada.  Fourteen (14) Software Problem Reports (SPRs) were written in the process of completing the User's Manual and development of the On-line Help files.
"COMPANY NAME"-
2-month contract - extended to 4 months (3/93 thru 7/93)

Senior Systems Analyst/Documentation Specialist for the development of MIL-STD 2167A documentation for the Aircraft Mishap Prevention (AMP) Data System.  Documentation was prepared for the Software Programmer's Manual (SPM), System User's Manual (SUM), and Software Product Specifications (SPS), for an SCO/Open Desk Top development system using Ada.  Thirty-two (32) Software Problem Reports (SPRs) were written while developing the User's Manual.
"COMPANY NAME"-
6-month contract - completed on time (9/92 thru 2/93)

Senior Systems Analyst/Documentation Specialist for the development of MIL-STD 2167A documentation including the Interface Requirements Specifications (IRS), Software Detailed Design (SDD), and run-time operating system and application handbooks for the US Navy Ada Language System (ALS/N).
"COMPANY NAME"-
3-month contract - extended to 9 months (11/91 thru 8/92)

Software Engineer for the establishment of systems interface protocols & design documentation relating to software strap settings and the operation, maintenance & testing of a 622 Mb/s line terminal multiplexer. Documentation was written for easy translation into Japanese.
IBM Corporation, Research Triangle Park, North Carolina
3-month contract - extended to 8 months (2/91 thru 10/91)

Software Training Specialist for the development of advanced lessons for both classroom and an on-line tutorial to instruct system administrators in the use of the IBM NetView network management software.
"COMPANY NAME"-
9-month contract - completed on time (4/90 thru 1/91)

Senior Systems Analyst for the design &  development of the AN/UGC-144 Communications Terminal Software including the development of Interface Design Document (IDD), Software Top Level Design Document (STLDD), and Software Detailed Design (SDD).
"COMPANY NAME"-
3-month contract - extended to 8 months (7/89 thru 3/90)

Senior Technical Writer/Analyst to update ITT and ALCATEL PBX and PABX Troubleshooting/Maintenance and System Programming Practices and Installation Guide.
"COMPANY NAME"-
6-month contract - completed on-time (3/89 thru 6/89)

Systems Documentation Planning and Development Analyst for a Central Office or remote site Digital Loop Carrier (DLC) Troubleshooting and Maintenance Practice.  Designed and developed a new state-of-the-art, user friendly manual that should become the standard for future documentation of this type.
"COMPANY NAME"-
3-month contract - extended to 1 year (3/88 thru 2/89)

Systems Analyst/Project Coordinator for the 3B20C/UNIX RTR System project.  Development Organization for the design & development of Operating System Software including Programmer's Guide, Programmer's Reference Manual and the System Administrator's Reference Manual.
"COMPANY NAME"-
6-month contract - completed on time (8/87 thru 2/88)

Software Documentation Specialist for the development of the Sperry SX1100 UNIX Programmer's Guide & C Programmer's Reference Manual.
"COMPANY NAME"-
3-month contract - extended to 7 months (12/86 thru 7/87)

Senior Systems Analyst for the development of the Program Design Document and Program Test Description Document for the Bright Radar Alphanumeric Display System (BRANDS) AN/UYX-1 V Digital Computer System.  Several software test modules were written in assembler and Ada.
"COMPANY NAME"-
1-year contract - completed on-time (12/85 thru 11/86)

Senior Technical Writer for the EWSD Digital Electronic Switching System Operations and Implementation Documentation in accordance with Bell Communications Research LATA Switching Systems Generic Requirements.  Developed documentation from C program listings and engineering notes.
"COMPANY NAME"-
Cambridge, Massachusetts - 9-month contract - completed on time (2/85 thru 11/85)

Senior Systems Analyst for the Defense Data Network (DDN) Functional Specifications designed in accordance with MIL-STD 483 & 490
"COMPANY NAME"-
6-month contract - completed on time (7/84 thru 1/85)

Systems Programmer/Analyst for the CYBER 170 Network Operating System (NOS) Version 2 for the implementation of Memory Usage Enhancements (MUE) developed to MIL-STD 483 & 490.
"COMPANY NAME"-
3-month contract - extended to 4 months (2/84 thru 6/84)

Software Documentation Specialist for the development of the Data Item Dictionary for a computerized Naval air weapons system on the F-18 aircraft.
"COMPANY NAME"-
12-month contract - extended to 15 months (10/82 thru 1/84)

Senior Technical Writer/Analyst for development of system and design requirements for the Net1000 Project.  Contract extended for the design & development of user documentation for the Format Translator.
"COMPANY NAME"-
3-month contract - extended to 9 months (10/81 thru 7/82)

Systems Programmer/Analyst/Documentations Specialist for the 1240 Switching System. Programs written in Communications High Level Language (CHILL) for the 8086 Segment Mapper & Symbol Table Manager.  Contract extended to redesign and complete the system requirements & design documentation and development of system test programs and test specifications.
"COMPANY NAME"-
3-month contract - extended to 12 months (10/80 thru 9/81)

Senior Systems Analyst for the development of design and product specifications for the Performance Navigation Computer System (PNCS) in accordance with MIL-STD 483 & 490.
"COMPANY NAME"-  - 3-month contract - extended to 12 months (10/79 thru 9/80)

Senior Systems Programmer/Software Documentation Specialist for the RESPONSE System Internal Maintenance Specification, Assembler Language Programmer's Guide, and the RESPONSE COBOL Language Reference Manual.

June 1977 to March 1979 US Army Institute for Research in Management Information and
    Computer Science AIRMICS, Atlanta, Georgia

Computer Scientist/Research Coordinator for the review of R&D proposals and served as the Contracting Officer’s Representative (COR) for the monitoring of ongoing research projects. US Army Representative to the DOD committee on microprocessors and Ada programming language development. Training Specialist and course developer for use of the ARPANET system by US, Army personnel.

June 1976 to June 1977  US Army Computer Systems Command, Ft. Belvoir, Virginia
Computer Specialist/Project Leader for the procurement of software products Representative for the procurement and evaluation of off-the-shelf software products. Senior Systems Analyst for the upgrading and fine tuning of IBM 360/370 software.

July 1970 to June 1976  US Air Force Logistics Command, WPAFB, Ohio
Computer Programmer/Computer Specialist for the Advanced Logistics System (ALS).  Senior Systems Programmer/Analyst for the Command Management Information Systems (CMIS) application programs written in COBOL for Commanding Generals Staff.  Hand picked by Major General James Bailey to serve as liaison to Control Data Corporation for the development of the SCOPE/ZODIAC Integrated System.  Served on the Design Control Board for the SCOPE/ZODIAC project.

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SUMMARY

Objective is to expand upon current computer knowledge with emphasis on Internet commerce and groupware. Sixteen plus years experience in micro and mainframe computing. Strong skills in problem analysis and resolution, Lotus Notes development and administration, installation and maintenance of OEM software.

EMPLOYMENT HISTORY

"COMPANY NAME"
Software Consultant. Current assignment includes developing applications for Metropolitan Insurance Company. Applications are multi-database financially oriented, with extensive Formula and LotusScript. Previously assigned to Lotus Consulting, participate in defining architecture of master customer database for IBM, delivered sales commissions tracking application for HBOC, and modified Lotus internal project management and requirements tracking applications. Completed an assignment with GE Capital, Information Technology Solutions, UDC. Duties included IS support role, infrastructure planning assistance. While at GE Capital, built and deployed a Notes Domino IS request application, used by approximately 150 users. Performed maintenance on existing applications and conducted personalized training. Performed various migration activities, while GE was implementing corporate systems at UDC.

"COMPANY NAME"
Practice. 6/96 - 4/97, Atlanta GA.Lotus Notes National Practice consulting at AT&T. Duties include Lotus Notes Administration and development of applications for direct support of administrative duties. Supported Notes network consisted of 65 servers, connected to four different domains with approximately 10,000 users. Contributions include setup of automated administration, built administrative oriented applications, and completed normal administration task.

"COMPANY NAME"
Software Consultant. Worked with GE Capital, Technology Management Services. Implemented sales automation application with Miller Heiman methodology. Built on-line documentation for installation, configuration, security, and implementation guidelines. Installed Notes on OS/2 server with Novell and TCP/IP, PC and Macintosh clients accessing OS/2 server. Created over 60 user Ids and established security access groups. Worked closely with management on design, development, and implementation of Notes infrastructure. Performed upgrades to server and workstations from version 3.33 to version 4.0, performing both administrative and development activities. Assisted in establishing Lotus Notes to CCmail gateway, with Internet mail access.
 

"COMPANY NAME"
ServiceDirect Consultant. Provided consultant services with installation, configuration and implementation of PVCS Version Manager. Contributions include installation and configuration of Lotus Notes and Lotus CC:Remote on several laptop computers. Provided employee tutoring on usage of Lotus products. Attended courses on configuration management using PVCS Version Manager.

"COMPANY NAME"
Software Consultant to MCI Consumer Markets, Quality Assurance. Duties include testing of OEM and MCI built software, integrated with IBM's OS/2, LAN Manager networked with MVS/ESA DB/2 databases. Contributions include building CLIST based automated regression test tools and Lotus Notes based software life cycle management system. Lotus Notes solution incorporated technologies obtained from reverse engineering Notes itself, and Internet repositories, is comprised of seven databases, two LANs, and four departments. Each database having customized forms with detailed formulas for user input, macros for routine operations, and views for each type of user, along with automatic notification mechanisms.

"COMPANY NAME"
Systems Programmer/Software Engineer. Directly responsible for utilizing MVS/ESA running on an IBM 9121-190 processor to support the re-hosting of radar's controlling software. Duties include MVS/ESA system programming, system administration, and support to engineering of the mission software, and all software resident on system. System Programmer duties include analysis of all hardware problems, as well as performance tuning and GTF trace analysis, and data set administration, DASD management, user ID and group access control using RACF 1.9.2. Further activities include establishing a security level of C2, designing and providing audit reports. Contributions to the engineering of mission software include assistance with program design, and research and development of alternatives for older system services performed previously by mission software. Specific accomplishments include installation of MVS/ESA 4.3 and SMP/E via SMP/E, ten system hardware definitions without any downtime, Converting network to SNA, implementing enhancements with no downtime, building and maintaining customized ISPF development environment, extensive customization of IBM's SCLM, and complete documentation of system configuration.

"COMPANY NAME"
Systems Analyst. Responsibilities included establishing and maintaining an 120 node local area network. Directed all computer related hardware and software installations and maintenance. Responded to customer request for workstation reconfiguration, assisted engineers in usage of software and resolved all LAN hardware and software problems. Audited hardware and software for security and configuration compliance. Awarded the Employee of the Quarter Award. Systems Requirements Analyst responsibilities included assisting the United States Air Force at the MCC-K in training operators. Testing acceptability of databases and operating systems for four mission control centers at Falcon AFS. Provided support at a systems programmer level for MVS/XA, VTAM, VSAM files, and ICF catalog structures operating on IBM 4381 and 3090 processors.
 

"COMPANY NAME"
Network Analyst. Provide support for all hardware and software utilized in telecommunications, perform daily operations of IBM's CICS and IMS environments. Assist in Help Desk activities, perform Master Terminal Operator duties, monitor and request repairs for Automated Teller Machines. Additional Positions Held: Computer Operations Tape Library Supervisor and Computer Operator.

EDUCATION
GE Capital, LotusScript I, February 1998

IBM Education, MQSeries Technical Workshop, February 1997

IBM Education, MQSeries for Lotus Notes, February 1997

UDC, Lotus Notes Application Development II, May 1996

Intersolv, PVCS Version Manager for Administrators, August 1995

Intersolv, PVCS Configuration Builder, August 1995

Digital Education and Training, Chicago, Network Troubleshooting, July 1992.

Random Access, Denver, Networking Windows on Novell, June 1992.

Digital Education and Training, Denver, VMS System and Network, May 1992.

Computer Associates, San Jose, IBM Tape Management Systems (CA1), April 1988.

Hillsborough Community College, Tampa, Assoc. of Arts, 3.7 GPA with Honors, 1983.
 

SOFTWARE EXPERIENCE

Mainframe:

MVS/XA MVS/ESA JES2 JES3 Assembler H VSAM

NetView ACF/NCP ACF/VTAM RACF SMP/E SMF

RMF MVS/DFP SDSF ICKDSF JCL/Utilities TSO/E

ISPF CLIST CA1 CA7 DFDSS GDDM

SCLM JES/328X GTF OmegaMon VAX/VMS MQSeries

Micro:

Lotus Notes Lotus Domino LAN Manager CM/2

PVCS Decnet Pathworks 4.1 Novell V3.12

DOS 2.11 thru 7.0 DBase III/IV Clipper 5.0 MS Windows

MS Project MS PowerPoint MS Excel MS Word

MS Mail WordPerfect 5.1 AutoCAD 12.0 AutoSketch 1.0

MS SQL OS/2 v1.3 thru 3.0 MQSeries
 

SECURITY CLEARANCES

Secret DOD/DISCO 1/91 - 12/92.

Secret DOD/DISCO 2/93 - 3/94.
 

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SUMMARY OF EXPERIENCE
Eleven years of experience as a software engineer, including: PeopleSoft, Data Warehouse, Metadata, Data Extraction/Conversion, Client-Server Applications, User Interface, Data Modeling, Information Systems Design and Development, Integration and Testing, Database Programming, Life Cycle Software Development
 

TECHNICAL SKILLS
Operating Systems: UNIX, Linux, Novell Netware, Windows NT, Solaris / SunOS, HP-UX
Databases: PeopleSoft 7.0/7.5, Oracle 7/8, MS SQL Server 6.5, DB2, Sybase
Software Tools: Informatica, PowerMart, Power Center, Cognos PowerPlay, Impromptu, Star Schema Wizard, Multidimensional Wizard, Schema Import, SQR, PrintXchange
Languages: C/C++, Java/J++, JavaScript, HTML, SQL
Other Products: SQR Server, Crystal Reports, NetObjects Fusion, NetDynamics,
Netscape Enterprise Server
Hardware: Sun, IBM Mainframe, HP
 

WORK EXPERIENCE
"COMPANY NAME" February 1998 - Present
Senior Software Analyst/Developer
*Implement an Enterprise Warehouse Solution that integrates legacy data, resource planning information, and the company’s business needs. .
*Export and format relational and flat data from Oracle 7.3, HRMS and Financial People Soft’s System.utilizing Power Center and Power Mart for subsequent use in a Decision Support System.
*Customize views for mapping and organizing HRMS metadata relationships and their dependencies.
*Create analysis reports using Cognos PowerPlay, Impromptu and custom export files for 3rd Party Vendors.
*Define, organize and document client’s business requirements and map them to appropriate functionality in PeopleSoft.
*Administer object-level security on HRMS objects.
*Implement audit processing using PeopleSoft HRMS module, combining application-supplied functionality with customized panels, and reports using SQR.
*Design and create custom applications, panels and reports using Application Designer, Import Manager, People Code, SQL/SQR and Crystal Reports.
Reports include: Average Salaries, Headcount, Personal Action History, Promotion Status, 401K and W2 Accumulators, Non-Discrimination Testing, Post Enrollment Benefits, Departmental Salary Letters, Employee Birthday, Termination Letter, Employee Stock
Implement data validation for PeopleSoft’s payroll module.
*Troubleshoot database and development issues for Oracle 7 on an Unix platform.
*Act as central point of contact for PeopleSoft technical support.
 

"COMPANY NAME" July 1996 - January 1998
Senior Software Analyst

*Implemented a HRMS, focusing on the online and batch components of the Benefit module for the Interface and Conversion team using Oracle and PeopleSoft.
*Created custom reports and modified PeopleSoft reporting capabilities using the online and batch reporting tools.
*Reports include: Employee Information Update/Termination, Pension Plan Termination/Eligibility,
Vacation Plan.
*Created and modified job definitions for Process Scheduler.
*Customized PrintXchange External Output Management Interface to integrate with the Company’s printing process (Oracle based), providing a productive, reliable solution for distributing and printing documents.
Integrated with feature sets of Hewlett-Packard, Lexmark, and the Xerox DocuPrint, DocuTech, and Document Center printers.

"COMPANY NAME" March 1990 - June 1996
Senior Software Developer
*Developed software product using TCP/IP that allows users to share Xerox printers on mainframe and UNIX-based computers.
Users have the ability to print simultaneously from IBM hosts, UNIX hosts, and LAN-based PCs to parallel, serial, and S/370 channel-attached printers. PCs also have the ability to receive print output from UNIX hosts via Ethernet or Token Ring using TCP/IP and the standard UNIX line printer daemon (LPD).
*Developed and maintained Xerox 8830 UNIX Document Submission and Printer Manager Tools Version 1.0, which provides capability for remote document job submission and printer administration over a TCP/IP network.
*Developed a network management software package (DocuPrint 4517) capable of monitoring desktop printers from multiple vendors in Novell NetWare environments.
*Developed graphical user interface which instantly brings printer function and status information to end users and systems administrators.

"COMPANY NAME" June 1988 - March 1990
Software Developer

*Updated and maintained a Data Warehouse for Blue Cross & Blue Shield.
*Centralized product distribution, optimized performance and reliability.
*Imported and extracted data from DB2, Oracle, Sybase.
*Formatted, transformed and validated data before migration to data warehouses.

EDUCATION Rochester Institute of Technology, Rochester, NY
 M.S. Software Project Development and Management, expected 2000
 XEROX University, Rochester, NY
 Courses Completed: Java/HTML/WWW, Object Oriented Database Analyses and Design, Advanced C/C++ in UNIX environment
 Moscow Transportation Polytechnic Institute, Moscow, Russia
 B.S. Electrical Engineering

AWARDS Excellence Award:  Successful Delivery of XEROX DocuPrint Software.
 Achievement Award:  Consecutive Successful Software product delivery.
 Gold Award:  Best Software for High-Volume Network Printers.
 Triple Editor's Choice Awards:  Software for Xerox Network Printers Took.

REFERENCES   Available upon request

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Objectives

I am skilled in a variety of operating systems, MS Office, and LAN/WAN etc.  With a very successful career to date, seeking a new and exciting challenge.  Combining a wealth of experience gained from manufacturing, retail and the service areas, with strong sales and marketing skills, I have very highly developed communication skills which make me well suited to customer-facing, and management roles. I am looking to develop my company, Boston Developments, into a project resoursces company in 1999.

IT skills  & experience

Customer facing, team leadership, resource/project management, technical sales
PC Hardware: Compaq servers, IBM RS6000, Dell, IBM, Compaq, Hewlett Packard and compatibles, Complete hardware assembly, upgrades
Networking/Comms: UTP, Ethernet, 3 Com, Bay,
Operating systems:  Win 3.11, Win 95, Win NT 3.51/4 Novell 3.12, TCP/IP, Exchange
Applications: MS Office Professional (all platforms), MS Project, Netscape, Explorer
Training: MS Office, one-to-one or small groups - 1YRS EXP
Additional: Apple Macintosh, HTML programming, MS Access development

Accomplishments

1. Completed IBM training course in LANs/WANs achieving highest class combined theory and practical mark of 92%.

2. Began selling PCs in Sevenoaks in September 1993 achieving year-one turnover of £325,000.  Beat £50K monthly target in September 1994.  Grew the company to 5 outlets and £1.8M.

3. Created an extremely successful radio advertising campaign in 1993/1994 that increased sales threefold.

4. On-the-road selling sportswear I succeeded in beating all targets set, relating to volume and opening of new accounts in various markets, beating all previous company records.  I began with 50 accounts and left over 250 in territory.

5. Procured recording contract for a group who achieved some success in UK and Far East.

Employment history

July 1998 - Jan 1999  Organization           Project Manager/Team Leader

Head of the Boston Desktop Upgrades team upgrading their clients Organization News 2000 & 3000 terminals to NT4 and the latest Millennium Compliant applications. I have undergone a Organization training course and am now a qualified Reuters engineer. My work includes project planning, scheduling, monitoring and reporting to the technical head of the UKI division. I am responsible for a team of eight engineers upgrading and installing NT4 and Organization apps on machines within private banks and finance institutions throughout Central London.

May 1998 - Information Systems Group             Project Manager
Running two separate projects for the Music Alliance (Organization). Tasks include Y2K audit and analysis as well as a new domain/security implementation company wide. Role involves some hands-on NT Server/Exchange Server as well as full day to day organisation.

March 1998 - May 1998 Organization                          Y2K Audit Team Leader
Large scale Y2K audit project for Merrill Lynch at sites throughout the City plus several major European cities and Johannesburg.  Running a team of nine technical auditors working on a total of 6000 PCs.  Reporting to the Project Manager my responsibilities are to organise the team members, liaise with the Computeraid project team (Co-ordinators, Soft Auditors, Merrill Lynch management etc.) Additionally, I am responsible for producing targets and monitoring daily performance.

January 1998 - March 1998       Business Systems Group    NT Rollout Team Leader
Running a small team of six engineers implementing an NT4 rollout for Organization at sites in both England and Scotland.  Full responsibilities include LAN/WAN connectivity, organisation of six-man team to install 17 Compaq servers and over 500 clients.  NT4/95/Exchange/Outlook.

July 1997 - December 1997       Organization                Hardware/Software Engineer
Providing both hardware and software support on a number of sites in the South East, including Proctor & Gamble, Kimberly-Clark, Legal & General dealing with Compaq, Toshiba, Hewlett Packard, MS Win NT4, NT3.51, Win 95, Novell 3.11/3.12/4.11, Lotus Notes, MS Mail, MS Office etc.

August 1996 - July 1997             Organization                           NT Rollout Engineer
Working on prestigious IBM contracts for companies including NatWest (Windows NT 3.51 Roll-Out) and Boots (LAN and EPOS).  Responsibility for install teams & site auditing.

September 1993 - August 1996     Organization                 Sales Director
Committed to manufacture, supply and installation of desktop, portable computer solutions and LANs to small and medium sized companies from five outlets in the South East.  My responsibilities included sales and marketing in both the retail and corporate divisions, negotiating with clients at boardroom level and managing installation and support.

April 1990 - September 1993      Organization     Sales & Marketing Manager
Responsible for marketing and sales for the busy Bromley superstore computer supplier.  Reporting to the Marketing Director and the MD, my main areas of responsibility including increasing sales to corporate customers from Bromley, managing the company’s Europe-wide database and implementing sales and marketing initiatives throughout the group.  I set-up training seminars for branch managers and senior sales staff throughout the group.

Education

1979 - 1982   Birmingham University
  Degree: BSc Hons - Science of Resources

1972 - 1979 Bexley & Erith Technical High School, Bexley, Kent
  A'  Levels: Geography, Geology, History
  Eight O’levels including Maths and English Language

Name:

SERVICES OFFERED

Multimedia Presentations, Multi-platform Technical Software/Hardware Documentation and WWW Information and Content Development:
Custom-designed information products, presentations and procedures for novice through advanced decision-makers and users.

· Technical writing, editing, indexing, manual updates and revisions
· Analog-to-digital, streaming video and still image file conversions
· Pre- and post-production, offline digital video services.
· Batch-text formatting and image conversions (MS Word or Frame to HTML and/or Adobe Acrobat)
· Style guides, documentation plans, graphics preparation (diagrams, charts, schedules, CAD, data modeling)
· Project coordination and management
· Corporate web site content development and format conversions
· Content migration planning and mapping
· Online help authoring
· Foreign language translation and localization services
· Internet/intranet/extranet web page/site re-design, restructuring
· Electronic commerce components
· Training materials, trade show demos and courseware development
· QuickTime movies, QTVR virtual reality productions
· Logo and banner animations

Can work as a W-2 onsite or offsite employee or as a W-9/1099 vendor/contractor/consultant.  Can travel.

    BUSINESS TYPE I manage and operate a multimedia, web content and computer software documentation services bureau in Kailua, Oahu, Hawaii after 17 years working out of Palo Alto, California.

    EXPECTED TASKS Converting notes, text, images, voice and audio clips, or video clips into usable formats for presentations on the web, in print, for database searches and in short QuickTime movies.  We help Intranet and extranet operators, plus tourism vacancy sellers and are open to any suggestions as to other mutually agreeable possibilities.

    WORK EXPERIENCE Corporate staff and mostly team consultant roles on a wide range of software, hardware, and consumer electronics product development and introduction projects.  I have participated both as an engineering team member and as a documentation expert.  I have worked in software marketing and engineering/development units, technical support, and in the operations departments of many Fortune 100 and major NASDAQ listed companies.  I have also worked for NASA and the Office of Naval Research.

    PRIMARY ROLE We test, troubleshoot, verify, break down and simplify complex information into understandable language - both in US English and for foreign language translations (localization) for our clients.  Our work often helps our clients to better understand and manage the flow of internal company technical information.  We do this by identifying and intelligently linking all of our client's relevant, designated computer-bound resources and references.  We plan, convert or deconstruct, if need be, edit, pre-produce, modify, re-order, polish, link and present various kinds of marketing, engineering and administrative information.

     SECONDARY ROLES We assess troublesome situations and recommend cost-effective, reliable strategies and solutions.  We plan, create and modify presentations, documents, specifications and reports, create cutting edge documentary / corporate product demonstrations, video training pieces, trade show demo loops, and unique creations.  We do the *little things* to assure successful, timely deliverables.  We also link data and knowledge bases to users and their interfaces through instructions, descriptions, and communications tools.  We also provide telecommuting guidance and training enabling human resources to fully participate from offsite locations.  Our alliances and partnerships with web professionals enable us to also provide attractive, reliable, modular web sites and their backbones.

CLIENTS AND
EMPLOYERS

1998 Multimedia Coordinator
Organization Name: SLICE: ISLLC/Office of Naval Research Project,
Honolulu, Hawaii (San Diego, CA HQ)
Troubleshot and helped to install multi-platform streaming video applications.  Produced view graphs for high-level presentations.
Digital stills and video, Photoshop, PCMCIA, PCAnywhere, Margi and Dazzle video cards, MS PowerPoint, Window98, Solaris environment.

1998   Information & Publications Manager
Organization Name:, Inc., Kailua, Hawaii (Sunnyvale, CA HQ)
Managed, planned, wrote, edited and produced user, training and reference documentation for NT/Visual FoxPro/intranet telephony billing and management products.  Used Visual AccessAbility, FoxPro, FrameMaker, MS Word, Visio, RoboHELP/WinHELP environment.

1998   Senior Documentation Consultant
  Organization Name:, Web Site Engineering, Cupertino, California
Researched and wrote technical specifications document for three IBM electronic commerce PC ordering modules, prepared style guide, trouble shot Adobe Acrobat PDF file conversion methods.  Microsoft Word, CGI, DCE, PCOrder, Acrobat 3.01 environment.

1997-98   Senior Documentation Consultant
  Organization:, Inc., Engineering Documentation Services, San Jose,                                         California
Edited data warehouse product User Guide, extended glossary, prepared style guide, trouble shot Adobe Acrobat PDF file conversion methods.  FrameMaker 5 and 5.5, Acrobat 3 and 3.01 environment.

1997   Senior Documentation Consultant
  Organization Name:, Inc., San Jose, California
Researched and recommended templates and styles for new Style Guide and Documentation Plan. Converted and revised Roam Free User Guide.  Used Adobe FrameMaker, MS Word, Netscape.

1997   Senior Documentation Consultant
  Organization Name:, SunService Hardware Support Services,       Mountain View, California
Approved pre-sales checklists triggering installation of $3.5M Cray Research/Sun server.  Reviewed and recommended changes and notes for intranet-based approval  process and its publication.  Used CDE, JavaStation, Applix, PostScript, screen capture and diagram drawing tools.

1997   Senior Documentation Consultant
  Organization:., Internet Support Services, Redwood City, California
Researched, converted &  delivered hundreds of formatted final FrameMaker files to HTML pages for OnDemand intranet, internet and extranet product.  Used Quadralay WebWorks, MS FrontPage, Netscape Gold 3.01, FrameMaker 5.  Windows95/WindowsNT environment.  Supervised one junior writer.

1997   Senior Documentation Consultant
  Organization:., Engineering Documentation Services, San Jose, Ca.
Researched, wrote & delivered draft of Clear Logistics Depot Repair User Guide chapter.  Used Windows MS Word7, FrameMaker 5 for Windows and various screen capture and diagram drawing tools.

1997   Senior Documentation Consultant
  Organization Name:, Internet Support Services, Mountain View,                                               California
Researched, wrote & delivered topic presentation plan and 4-day schedule for SunService intranet, internet and extranet customer support services presented by Sun WWW support staff to variety of current and new customers.  HTML web page deliverables.

1997   Senior Documentation Consultant
  Organization Name:, Financial Support Services, Mountain View,                                                California
Researched and wrote user guide for internal Oracle financial database integration system using HTML, FrameMaker and HiJaak.

1996   Senior Documentation Consultant
  Organization Name:, Electronic Commerce Support, Redwood Shores,                                     California
Researched and wrote user documentation for newly developing electronic commerce system using Quadralay WebPublisher & FrameMaker.

1995-96   Senior Documentation Consultant
  Organization Name:., Santa Clara, California
Edited, wrote and delivered documentation for Finance, Engineering, Accounting and Sales, reengineered product tracking system.  Developed Reference & User Guide into Help.  Custom financial mgmt. system residing on Windows PCs from Oracle, Sequent, Cullinet databases.  Production tools:  MS Word6, RoboHELP, FrameMaker, MS Imager, Paintbrush, CorelDraw, ftp, Netscape/Lotus Notes/Internet connections.

1994-95   Senior Documentation Consultant
  Organization Name:., San Jose, CA
Designed, programmed, tested & delivered console operator online help system.  Converted User Guide and Console Operator's Manual into Help.  Custom PG&E-type energy mgmt. system residing on X Windows DECstation.  Production tools: X Windows OSF/1 HyperHelp, RoboHELP, FrameMaker, MS Word for Windows, Paintbrush, CorelDraw, tftp.  Connectivity: PC X Windows.

1993-94   Senior Documentation Consultant
  Organization Name:., Cherry Hill, New Jersey
Designed, wrote and edited client/server online help system for re-engineered SQL data warehouse database.  Produced: User Guide, Installation & Maintenance Guide, Training Guide and online Help.  Internal Business Decision System product using MS Windows, MS Access, SAS, Sybase, Paradox, FoxPro, Lotus Datalens, EXCEL SQL module, Sun SPARCserver, MVS, T1, LAN Server 3.0 and DDCS/2.  Production tools: Word for Windows, PowerPoint, Doc-to-Help, RoboHELP, HiJaak.  Connectivity:  Token ring TCP/IP.  Audience: Loan administration experts, MIS administrators, upper executives and other mortgage service managers.

1993   Contract Technical Writer
  Organization Name: Palo Alto, CA
Wrote and edited VPT Installation Guide.  Internal pricing product using PS+, OS/2, MVS, LAN Server 3.0 and DDCS/2.  BookMaster and Script.  Connectivity: TCP/IP, VM PWSCS, SNA, and SAA.  Audience:  System administrators.

1993   Contract Technical Writer
  Organization Name:, San Jose, CA
Wrote and edited Novell NetWare Distributed Storage Manager User, Installation, and Reference Guide.  Client-server product for a multi-platform environment: SunOS, AIX, OS/2, MS Windows, Macintosh, DOS and NetWare 3.11.  BookMaster and Script.  Connectivity: TCP/IP, VM PWSCS, SNA, and SAA.  Audience: System administrators.

1992   Contract Technical Writer
  Organization Name:, Palo Alto, CA
Edited and wrote CUSP Buttons Agents User Guide, MDI Programmer and Reference Manual and coordinated SPARCstation-Unix-GlobalView documentation lab.  GVX, Unix, X Windows, OpenLook, OSF/1 Motif environment.

1991-92   Lead Technical Writer
  Organization Name:
Wrote multi-platform developer's User Guide.  C, C++, MPW, ResEdit, Sade, MS Windows, Unix, Motif, X Windows, MS Word, MacDraw, FreeHand, DoDot, Capture environment.

1991   Contract Technical Writer
  Organization Name: Santa Clara, CA
Revised and wrote system administration documentation for high-level Unix and MS Windows networking tools.
Macintosh, Photoshop, DoDot, Sun SPARCstation environment.

1990   Contract Editor
  Organization Name:, San Jose, CA
Edited Unix X Windows User's Guide.  WordPerfect and Macintosh environment.

1990   Contract Technical Writer
  Organization Name:, Inc., IS & T Systems Architecture, Cupertino, CA
Revised and wrote documentation for worldwide multi-platform transaction processing system.  Used CASE tools, SilverRun data models, fiber optic networks, Kerberos authentication.

1986-90   Science Writer and Editor
  Organization Name:, Palo Alto, CA
Wrote original free-lance articles on new scientific developments in the energy and public utilities field for Newsletters and Executive Report.

1990   Contract Copy Writer
  Organization Name:, Inc., Employee Communications, Palo Alto, CA
Researched and wrote articles for worldwide internal employee news magazine.

1990   Contract Technical Writer
  Organization Name:, Campbell, CA
Rewrote Intel 82385/80286 Controller hardware manual for OEM distributor.  Wrote marketing literature for Tandem maintenance programs.  Created graphics for HP software manual.

1989-90   Contract Science Copy Writer
  Organization Name:, Palo Alto, CA
Researched and wrote articles and designed newsletters.

1989   Contract Technical Writer
  Organization Name:, San Jose, CA
Researched and wrote glossary for video/audio product.  Macintosh and MS Word environment.

1988-89   Documentation Consultant
  Organization Name:, Milpitas, CA
Wrote, edited and developed text/graphics for internal ECO Data Control/Analyst/Coordinator procedures.
Cullinet, Unix, MS Word, SuperPaint, MacDraw, RedRyder environment.

1988   Documentation Consultant
  Organization Name:, Pleasanton, CA
Wrote, edited and developed text/graphics for Informix internal inventory tracking system User Guide.  3B2, Unix, troff, MS DOS, SuperPaint, TIFF3, RedRyder environment.

1988   Marketing Communication Consultant
  Organization Name:, Santa Clara, CA
Prepared Strategic Plan for Communication/Design Group.  Set up Mac II workstations for publications, video, slide and art departments.  Responsible for budget, space-planning, personnel, promotions, sales strategies, teamwork and innovation.  Macintosh environment.

1988   Contract Marketing Copy Writer
  Organization Name:., Cupertino, CA
Wrote original data sheets for LaserWriter II product line.  Emphasized marketing pitch, features, benefits, and technical specifications.

1987   Documentation Consultant
  Organization Name:, Cupertino, CA
Tech writer for HP3000 Update/Revision of System Utilities Reference Manual - RISC upgrade.  HP150, WordStar, TDP, CML environment.

1987   Documentation Consultant
  Organization Name:
 Man-Vehicle Systems Research Facility, Moffett Field, CA
Wrote MIL-STD specifications for experimental Aircraft Collision Avoidance System. FORTRAN 77 and C code, custom avionics software, hardware and data links.  SEL, VAX, VMS, EDT, EVE, RUNOFF and Macintosh, Super Paint, MS Word environment.

1986-87   Marketing Communication Consultant
  Organization Name: Campbell, CA
Produced, co-wrote, and co-directed video loop for Las Vegas Consumer Electronics Trade Show, wrote marketing copy, photographed product, edited manual, promoted and sold product.  MS Word, Macintosh, MacDraw, MacPaint environment.

1985   Contract Technical Writer
  Organization Name: Test Generation Facility, Palo Alto, CA
Wrote and edited an array of technical specifications plus User Guide for new CAD Simulator/Tester intermediate Format Translator, Waveform Display and Editor with AI-Expert modules.  Sun3, Macintosh, Unix, EMACS, troff, nroff, MacPaint environment.

1985   Contract Technical Writer
 Organization Name:, R & D Data Communications, Milpitas, CA
Wrote and edited User Guide, System Manager's Guide, Installation Guide and Maintenance Guide for a RJE telecommunication system linking four computer systems: DEC VAX, APOLLO, Data General Eclipse, MV-AOS, Unix, EMACS, EVE, VMS environment.  Built product on ISO 7-layer datacom model.

1984-85   Senior Technical Writer
  Organization Name:, Sunnyvale, CA
Edited Controller and Subsystem installation/user manuals for IBM and Apple II micro computers.  Supervised illustration and publication process.  Targeted users were advanced to intermediate level.  WordStar environment.

1984   Contract Technical Writer
  Organization Name:, Santa Clara, CA
Wrote and edited copy, proofed illustrations for PBX-LAN systems.  IBM 3279 Script, GML, XEDIT environment.

1983-84   Contract Technical Writer
  Organization Name:., San Jose, CA
Edited four Business Basic Manuals:  Programmer's Guide, Utilities Manual, Executive Programs, and Reference Card.  Revised and tested new additions to software package.  Interfaced with engineers, programmers and management.  Advanced users.

1982-83   Operations/Technical Support Specialist
  Organization Name:, Palo Alto, CA
Operated 3033/3081 Mainframes with multiple controllers and high-speed modems.  SNA, bisync, async regional and world- wide data communications network.  Trained and wrote procedures.  Edited systemwide online major hardware and software manual.
GML, XEDIT and Script in a VM, CMS, XEDIT environment.

1979   Administrative Systems Analyst
  Organization Name:, San Francisco, CA
Liaison between PDP 11 Mini-Computer and the Properties Dept.  Modified and maintained custom Application program.  Tracked, audited and timed system-wide real estate acquisitions, architectural drawings, maintenance and construction projects, plus energy savings plans.

1977   Research Director
  Organization Name: - ABC, Inc., San Francisco, CA
Liaison duties: online sales and audience-polling application program/KGO staff and customers.  Documented sales positions for top management and outside clients.  Manned engineering boards, produced shows and screened calls during strike.

1976   Programmer Analyst Intern
  Organization Name: (now Chevron Cos.)
 Supply & Distribution/Operations Research, San Francisco, CA
Summer position in Computer Services Dept.  Wrote program modules and documentation.  PL-1, RPG, and IBM JCL.  IBM 370 Mainframe environment.

1974-75   Administrative Analyst
  Organization Name:., Oakland, CA (a Transamerica acquisition)
Sr. Reliability Analyst.  Maintenance and Engineering Dept.  Audited sub-contractors' overhaul reports and internal logs.  Charted and forecast key breakdowns.  Introduced math and statistical procedures.  Monitored 3 fleets of jet-airliners.  Supervised two.
Market Research Analyst.  Massaged numbers.  Documented financial and traffic data for pricing, statistical studies and CAB hearings.

1970-71   Teaching Assistant - Computer Programming Languages
  Organization Name:, Oakland, CA
Programming assistant instructor in FORTRAN IV and COBOL, concurrent with studies.

EDUCATION

A.M. Communication, 1981, Stanford University.  (Academic Fellowship)
Masters program in Filmmaking and Broadcast Production.
Additional doctoral level study in Theatrical Direction, Dance and Acting.  (Comedy thesis remaining.)

B.S. Business Administration, 1978, University of California, Berkeley.  (Academic Scholarship)
Emphases on Marketing and Applied Economics.
Computer Science and Interdisciplinary Science ‘minors

ACTIVITIES

  Senior Member - Society for Technical Communication, Silicon Valley Chapter
  Member - U.C. Berkeley Business Alumni Association
  Member - Stanford University Alumni Association
  Member - St. Mary's College High School Alumni Assn., Berkeley, CA
  Member - The HTML Writers Guild
  Past Managing Editor - Black Thoughts U.C. Berkeley Campus Newspaper
  Intercollegiate Frosh Football - Undefeated Team (Cal's last!)
  Volunteer Officer - Stanford Macintosh Users Group (emeritus)
  Volunteer Live-in Counselor - Autistic Handicaps, Berkeley, CA
  Volunteer Phone Counselor - YWCA Rape Crisis Center, Palo Alto, CA
  Volunteer Fund raising & Public Relations Radio Spot Copy Writer - California Conservation Corps
  Volunteer - Plugged In Community Computer Center, East Palo Alto
  Volunteer Platelet Donor - Stanford Apheresis Blood Center (last 8 years)
  Free-lance student - African and Afro-Cuban percussion
  Free-lance student - Classical and flamenco guitar

PERSONAL

Born and raised in Southern and Northern California.
· Mixed ethnic and racial heritage:  Cherokee, European (English, Irish, French, Swiss, Portuguese) & African (north and west), plus my brother is half Chinese.
· Three-sport athlete (football, basketball, track & field).  Ten athletic letters.
· Championships and honors in 3 sports: team and individual.
· Medaled in State High School Track & Field Meet: junior year.
· Earned all of college expenses through scholarships, grants and loans plus varied concurrent employment.
· Multiple national scholastic testings in 98th percentile (in English).

AVAILABLE EQUIPMENT / SOFTWARE / COMMUNICATIONS

  Sony 20- and 17-inch multiscan monitors
  Sony Hi8 camcorders (2)
  Sony DSC-F1 digital still camera
  Timbuktu Pro (remote login software and peer-to-peer PC to Mac connection)
  PCAnywhere (TCP/IP master-to-client PC connectivity)
  Video teleconferencing software with live whiteboard
  ISDN connectivity, FTP site
  Media 100le Vincent board - digital video offline editor
  Scanner, 30-bit color, OCR software
  Speech synthesis and voice recognition
  Nisus Writer, WorldScript, Unicode (foreign language translation bases)
  FrameMaker, MS Word, Quark Express
  Translation software for many languages
  NetObjects Fusion, Symantec Visual Page, Claris HomePage
  DeBabelizer, Quadralay WebWorks
  NetMedic Pro
  Specular 3D Web Workshop, Adobe Acrobat
  Photoshop, Painter, PageMaker
  JDK 1.2, Visual Cafe Pro, MS Visual InterDev Toolkit
  Microsoft Universal Developer Subscription Kit (all Microsoft developer software and language       kits)
  PageMill, SiteMill
  Visio Technical, RoboHELP/WinHELP developer's kit, TurboCAD 2D/3D
  MetaTools KPT Tools, Bryce 3D, Jag II, Hash 3D Animation
  Alien Skin Eye Candy, Stylist, Adobe Streamline
  Fractal Poser, Adobe Dimensions
  Specular Infini-D, Color It!, Macromedia FreeHand
  Macromedia Director, Studio Effects
  Adobe After Effects
  Macromedia Sound Edit 16, Deck II

Available upon request.
 Information  We have a great variety of communications gear and software that enables me to easily stay in constant contact with my clients, work group team members and subject matter experts.
· We use faxes, e-mail, telephoning, snail mail, e-telephone conference calls (PhoneFree, NetMeeting), live chat, live whiteboard, our own ftp site, live desktop video teleconferencing and remote logins directly to my clients' computers to exercise and access their software and personnel seamlessly.  Kinko's locally, nationally and internationally has high-end video- teleconferencing services if that particular need arises.
· We can significantly cut client costs normally associated with supporting in-house, onsite contracting and consulting.  There is no need to provide a cubicle, PC or workstation, licensed software, or telecommunications connectivity.  MIS/helpdesk support and face to face meeting times are decreased.
· Telecommuting is a great solution for innovative, deadline-oriented, cost-conscious managers and work groups and it also reduces freeway traffic!  Our commitment to excellence and practicality assures first class, on time tech writing, online help, data communications/networking, offline digital video editing, QuickTime movie clips, or a variety of competent web work for your projects.
· I am here in Hawaii after being recruited to undertake an interdisciplinary doctoral program in video kiosk technology at the University of Hawaii, Manoa - emphasizing genealogies and job banks for young people.  This program allows and encourages offsite telecommuting.

See also: url

PLEASE REQUEST RESUME FOR DETAILS:

Objectives

I am skilled in a variety of operating systems, MS Office, and LAN/WAN etc.  With a very successful career to date, seeking a new and exciting challenge.  Combining a wealth of experience gained from manufacturing, retail and the service areas, with strong sales and marketing skills, I have very highly developed communication skills which make me well suited to customer-facing, and management roles. I am looking to develop my company, Boston Developments, into a project resoursces company in 1999.

IT skills  & experience

Customer facing, team leadership, resource/project management, technical sales
PC Hardware: Compaq servers, IBM RS6000, Dell, IBM, Compaq, Hewlett Packard and compatibles, Complete hardware assembly, upgrades
Networking/Comms: UTP, Ethernet, 3 Com, Bay,
Operating systems:  Win 3.11, Win 95, Win NT 3.51/4 Novell 3.12, TCP/IP, Exchange
Applications: MS Office Professional (all platforms), MS Project, Netscape, Explorer
Training: MS Office, one-to-one or small groups - 1YRS EXP
Additional: Apple Macintosh, HTML programming, MS Access development

Accomplishments

1. Completed IBM training course in LANs/WANs achieving highest class combined theory and practical mark of 92%.

2. Began selling PCs in Sevenoaks in September 1993 achieving year-one turnover of £325,000.  Beat £50K monthly target in September 1994.  Grew the company to 5 outlets and £1.8M.

3. Created an extremely successful radio advertising campaign in 1993/1994 that increased sales threefold.

4. On-the-road selling sportswear I succeeded in beating all targets set, relating to volume and opening of new accounts in various markets, beating all previous company records.  I began with 50 accounts and left over 250 in territory.

5. Procured recording contract for a group who achieved some success in UK and Far East.

Employment history

July 1998 - Jan 1999  Organization           Project Manager/Team Leader

Head of the Boston Desktop Upgrades team upgrading their clients Organization News 2000 & 3000 terminals to NT4 and the latest Millennium Compliant applications. I have undergone a Organization training course and am now a qualified Reuters engineer. My work includes project planning, scheduling, monitoring and reporting to the technical head of the UKI division. I am responsible for a team of eight engineers upgrading and installing NT4 and Organization apps on machines within private banks and finance institutions throughout Central London.

May 1998 - Information Systems Group             Project Manager
Running two separate projects for the Music Alliance (Organization). Tasks include Y2K audit and analysis as well as a new domain/security implementation company wide. Role involves some hands-on NT Server/Exchange Server as well as full day to day organisation.

March 1998 - May 1998 Organization                          Y2K Audit Team Leader
Large scale Y2K audit project for Merrill Lynch at sites throughout the City plus several major European cities and Johannesburg.  Running a team of nine technical auditors working on a total of 6000 PCs.  Reporting to the Project Manager my responsibilities are to organise the team members, liaise with the Computeraid project team (Co-ordinators, Soft Auditors, Merrill Lynch management etc.) Additionally, I am responsible for producing targets and monitoring daily performance.

January 1998 - March 1998       Business Systems Group    NT Rollout Team Leader
Running a small team of six engineers implementing an NT4 rollout for Organization at sites in both England and Scotland.  Full responsibilities include LAN/WAN connectivity, organisation of six-man team to install 17 Compaq servers and over 500 clients.  NT4/95/Exchange/Outlook.

July 1997 - December 1997       Organization                Hardware/Software Engineer
Providing both hardware and software support on a number of sites in the South East, including Proctor & Gamble, Kimberly-Clark, Legal & General dealing with Compaq, Toshiba, Hewlett Packard, MS Win NT4, NT3.51, Win 95, Novell 3.11/3.12/4.11, Lotus Notes, MS Mail, MS Office etc.

August 1996 - July 1997             Organization                           NT Rollout Engineer
Working on prestigious IBM contracts for companies including NatWest (Windows NT 3.51 Roll-Out) and Boots (LAN and EPOS).  Responsibility for install teams & site auditing.

September 1993 - August 1996     Organization                 Sales Director
Committed to manufacture, supply and installation of desktop, portable computer solutions and LANs to small and medium sized companies from five outlets in the South East.  My responsibilities included sales and marketing in both the retail and corporate divisions, negotiating with clients at boardroom level and managing installation and support.

April 1990 - September 1993      Organization     Sales & Marketing Manager
Responsible for marketing and sales for the busy Bromley superstore computer supplier.  Reporting to the Marketing Director and the MD, my main areas of responsibility including increasing sales to corporate customers from Bromley, managing the company’s Europe-wide database and implementing sales and marketing initiatives throughout the group.  I set-up training seminars for branch managers and senior sales staff throughout the group.

Education

1979 - 1982   Birmingham University
  Degree: BSc Hons - Science of Resources

1972 - 1979 Bexley & Erith Technical High School, Bexley, Kent
  A'  Levels: Geography, Geology, History
  Eight O’levels including Maths and English Language

20 years Technical and 10 years Management Experience
Already here in Hawaii...ready to roll up his sleeves and go to work!
Looking for a "challenge"...Got one for him??

Internet, computer mainframes, peripherals, interfaces, networks, data processors/operating systems, digital imaging equipment as both a field and in-house engineer.

Extensive management experience to include sales/marketing, product support, customer and employee relations, administrative and logistic operations.

Effective and productive field service district manager.

Over 12 years formal training in computer science and applications.

Developed broad self-taught skills of a high-end MAC Power User expert.

Numerous customer relation awards for quality service delivery.

Analytically potent...loves to develop and implement programs using well developed research and planning skills.
 
 

Names witheld for reasons of confidentiality: Please request resume for details

Director of Innovation – Major US Bank 10/98 - Present

Following a merger between Major US Banks, I was asked to

form and direct the Creative Unit of Major US Bank new Interactive Media Division.

Responsibilities include:

· Recruit and manage a diverse team of specialists responsible for Web Site

Design, HTML, DHTML, JavaScript and VRML programming, etc.

· Establish standards and guidelines for all Interactive Media Production.

· Serve as primary strategic consultant for Interactive Media, Personalization

and Usability.

· Coordinate resources across multiple departments within Major US Bank and

Major US Bank.

· Establish and promote an environment that fosters creativity and innovation

(within a very conservative corporate bank culture).

· Serve as primary knowledge resource – attend industry events and bring

back leading edge concepts and technologies.

Site Director –Major US Bank6/98 - 10/98

Served as Creative/Production lead for the Online Services division.

· Responsible for creative and strategic development of Major US Bank Online

Banking endeavors for home, small/business and corporate customers.

· Established and maintained standards for Interactive Media Production.

· Served as Usability Specialist/Lead.

· Represented the Bank at Industry Events.

· Provided direction to creative and technical resources.

· Sites included:

· Bankhere.com (online banking and bill payment)

· FCNIS.com (online investment)

· FCNBD.com (small business and corporate banking)

· Bankone.com (merger transition with Major US Bank)

Sr. Project Manager – Company Name, Chicago IL 3/98 – 6/98

Diverse range of responsibilities, including but not limited to:

· Oversee all web development, Intranet, extranet and e-commerce projects.

· Provide pre-sales support to define strategy, determine project direction,

establish client expectations and direct the appropriate implementation of

latest technologies.

· Collaborate with team members and clients on proposals, site design, look

and feel.

· Schedule all production and manage resources to meet project milestones.

· Design and implement improvements in production process – from concept

to delivery.

Webmaster / Interactive Media Specialist - Company Name 3/97 – 3/98

· Responsible for all aspects of corporate Web Presence -- redesigned Web

Site and internal web operations from the ground up.

· Directed and implemented Design; Data Infrastructure, Database

Integration, Domestic and International Site Implementation; Server

Selection/Maintenance; Programming.

· Assured web server and site technical performance.

· Developed, assessed, and communicated web site usage, security policies

and standards.
 
 

14 years experience with the Oracle RDBMS software including one year with Oracle8i, two years with Oracle8 and seven years with Oracle7. Company wide database (Commercial, Defense, and Space Information Support Services) database consultant in the areas of technical support, database administration and application development. A real Oracle tool suite guru!!

Looking for a challenging technical opportunity in an Oracle database management system used in a UNIX environment for a leading edge progressive company.

Oracle database consultant

Oracle Production DBA/Developer

FOCUS DBA/PL1 Programmer

1040 Hours + of Oracle training classes, Three (3) master of Oracle Certificates, MA Economics
Univ. Texas, BS Mathematics, Univ. Texas

Established options for new project designs, analysed database structures and programs to determine the cause of errors and obtain their resolution. Migrations of database from older versions of both hardware and software, Porting of applications to Oracle environments from
other databases, Beta testing of new Oracle products.

DATABASE ADMINISTRATION: Have to see it to believe it.

APPLICATION SUPPORT: Ditto..

ASK FOR SPECIFIC LARGE-SCALE PROJECTS...

And that's just for starters...By all means, ask for this mans resume... bn
 
 

Lightweight to midlevel go getter with "brag about" credentials and career path with broad range of experience. No "rookie" but at that stage of career where flexibility and growth is there. A proven candidate!

Software Engineer...Designed and Developed (Visual C++) as a client data analysis and planning product used by retail customers to plan merchandise price, space, and assortment strategies.

Database Engineering/Associate Software Engineer...Developed and Tested (Visual Basic 4.0) an OLAP tool used by NCR customers in Europe. Performed "solution environment certification" testing to verify interoperability of AT&T's ODBC driver, PowerBuilder, Visual Basic and Teradata for NCR's Teradata customers.

AT&T Global Information Solutions, Ease Advantage, Department Intern: Reorganized the departments WWW server resulting in easier access to departments information. Created UNIX tools (UNIX shell scripts) for automating server administration, reducing server maintainance time.

and it goes on....Ask for this resume. JT
 
 

HE CAN WRITE HIS OWN TICKET AND WORK ANYPLACE HE WANTS...SO HE CHOSE HAWAII...SMART!!! TAKE ADVANTAGE OF THIS ONE IN A MILLION...
 

CERTIFICATIONS

Microsoft^® Certified Product Specialist February 1998

Implementing and Supporting Microsoft^® Windows^® NT™ Server 4.0

Implementing and Supporting Microsoft^® Windows^® NT™ Workstation 4.0

Implementing and Supporting Microsoft^® Windows^® NT™ Server 4.0 in the Enterprise

Implementing and Supporting Microsoft^® Internet Information Server 3.0 and Microsoft® Index Server 1.1

Microsoft^® Networking Essentials

Internetworking with Microsoft^® TCP/IP on Microsoft^® Windows NT™ 4.0

TECHNICAL SKILLS

TCP/IP Network Management including DHCP/WINS/DNS and SNMP design

Knowledge and experience with Microsoft^® BackOffice product line to include Exchange, SMS, IIS 4.0 and all features of Windows NT

Experienced Windows NT and Microsoft^® Exchange Architecture

Knowledge and experience with RAS, Dial-Up Networking, ISDN, BRI/PRI Lines and managing corporate Internet accounts

Experience and knowledge with the hardware of Compaq, Dell and IBM servers

Experience with developing and implementing backup and security plans

Experience and knowledge of the configuration of 3COM and CISCO routers

Problem resolution management, resource allocation and customer support systems

WORK EXPERIENCE

Company Name:

Systems Administrator January 1998 – June 1998

Senior Network Engineer July 1998 – Present

Aided in design, implementation and management of a state of the art 4 million dollar OSPF Frame Relay network

Primary interface to World Class carriers dealing with our OSPF Frame Relay network and BGP4 Internet presence

Aided in design, implementation and management of a Layer 3 switched LAN

Responsible for all protocol management including TCP/IP, IPX/SPX and NetBEUI

Responsible for configuration and management of all 3COM hubs, switches and internal routers

Responsible for Network management, including design, planning and monitoring

Responsible for the configuration, management and monitoring of 20 NT servers

Supervised team of four in implementation of SMS, HPOpenView, Exchange and Transcend
 
 

Company Name:

Managed problem resolution strategies, resource allocation and customer satisfaction for strategic corporate accounts

Troubleshot connectivity issues with clients using TCP/IP, NetBEUI, routers. ISDN lines and Remote Access Servers

Managed over 100 support calls per week to resolution at a 95% success rate

Provided back-up and protocol technical support for NOS – Windows 3.1, Windows 95, Windows NT 4.0 and Netware clients and servers

Troubleshot integration problems between different Network Operating Systems and RDBMS platforms

Wrote technical documents concerning communications and database issues for corporate website

Provided support for database maintenance, including statistical analysis, loading and backup

PERSONAL PROFILE

People oriented; able to work well with individuals; team player

Effective communicator, with excellent verbal and written skills

Fast learner with wide range of practical skills

Exceptionally responsible, diligent and thorough

Thrive on challenging tasks in any setting

Bachelor of Science Resource Conservation

REFERENCES

Available on request

 

LARGE SCALE INFORMATION SYSTEMS MANAGER

Over 12 years of dedication to the IBM environment in maintainance and enhancment. Senior Level

Resume - Please request it for details:

Summary of Qualifications

Over 12 years of experience in the IBM environment, mainly in a maintenance and enhancement role for various agencies within the Washington State Government environment. His duties required him to conduct meetings with application users and involved him in end-user training. Senior level programmer/analyst who is extremely proficient in CICS Command Level Cobol (using Adaprep), batch Cobol processing (using Adaprep and Prefetch) and Natural 2/Adabas. He has proven to be a valuable resource on several technical teams.

Recent Project Experience

...... State Department of Personnel - Human Resource Information Systems Division

Payroll Employee Contribution System

Designed and coded new Cobol programs and JCL.

Designed and implemented modifications to existing Cobol programs and JCL.

Set up testing environments, which included writing REXX, ISPF Dialog panels, and ISPF Macros.

Responsible for analyzing problems that arose from the system testing, coming up with feasible solutions and implementing those solutions.

Endeavor package was used for program and JCL movement.

Medical Insurance Payment System (MIPS),

Designed and developed programs or program changes as defined by the customers of MIPS.

Interfaced with the customers to clarify needs and translated those needs into programming specifications.

Coded and implemented those specifications.

Assisted in the conversion of MIPS from exclusive use of VSAM files to partial use of ADABAS files within the main L & I system (LINIIS) using ADAPREP within the on-line CICS and batch Cobol programs.

Assisted in the conversion of MIPS from the DIS environment to the Vanilla environment.

Consulted with L&I staff regarding the technical capabilities and the uses of various software products, including but not restricted to CICS Cobol, Cobol, JCL, DYL280, Dialog Manager, Adaprep, CLISTS, Endeavor, CA-7 and Ca-11.

Duties included fixing abends, generating service requests for long term solutions to abends, implementing the long term solutions, determining performance enhancements, receiving upper management buy-off on the enhancements and implementing the enhancements.

Responsible for the schedule of the Callback programmers and overseeing their performance.

Duties included analyzing probems and designing and coding program fixes and enhancements to CICS Command Level Cobol, batch Cobol, Dyl280 program and MVS JCL.

Assisted Information Center customers design and develop small database systems on their Pcs.